Jun 2024 – Nov 2024 · 5 mos · Bengaluru, Karnataka, India

• Helping organizations in improving operations, driving business growth, improving sales performance, and enhancing customer relationships. Focused on the tangible business outcomes, aligned with revenue-generating activities and overall business success.
• Business Strategy Alignment: Collaborate with client leadership to develop AI-driven strategies that enhance revenue streams and strengthen customer relationships.
• Revenue Growth Initiatives: Identify opportunities where AI can support sales growth and operational efficiency, leading to increased profit margins.
• Market Insights and Customer Engagement: Leverage AI tools to analyze market trends and customer behaviors, providing actionable insights to boost sales effectiveness and customer satisfaction.
• Coaching and Mentoring: Educate businesses on utilizing AI technologies to enhance their sales strategies and customer engagements, driving overall business success.

Apr 2024 – Nov 2025 · 1 yr 7 mos

• Help define the vision and strategic direction of the company, focusing on sourcing top-tier IT talent and developing cutting-edge generative AI solutions.
• Involved in guiding the teams on identifying and building key partnerships, overseeing client relationships, and ensuring the successful delivery of tech solutions tailored to the client needs.

Aug 2023 – Nov 2023 · 3 mos · Pune, Maharashtra, India · Hybrid

• Own the P&L of Eastern Enterprise, a Dutch IT services company specialized in crafting software solutions for startups, small & medium enterprises
• Collaborate in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Analyze internal operations and identify areas for process enhancements
• Implement business strategies and plans that align with the short- and long-term objectives

Jul 2021 – Jul 2023 · 2 yrs · Gurugram, Haryana, India

• Working as P&L owner for Digital & Media Solutions business at Comviva, a Tech Mahindra company
• Steering diverse responsibilities, including strategy planning, new initiatives, business & technical operations and performing industry deep dives & customer behavior analysis to define product roadmaps
• Developing manpower and succession plans for the division to drive appropriate action for future resourcing and creating, supporting resourcing strategies to address future requirements
• Developing, reviewing, and reporting on the Account Management division’s strategy, ensuring the strategic objectives were well understood and executed by the team
• Supporting the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium & long-term profitability and shareholder returns
• Overcoming complex business challenges and making high-stakes decisions using strong work ethics
• Steering business operations for the profit center to realize pre-planned sales and revenue targets, profit center budget for operational, product development and, business development activities
• Formulating annual operating plans, developing, and implementing yearly business strategies to ensure attainment of revenue goals and profitable sell-through
• Devising & executing go-to-market strategy of introducing products to win mutually beneficial deals; pioneering business development to enhance revenues by identifying market opportunities

Jul 2017 – Jun 2021 · 3 yrs 11 mos · Bangalore

• Acted as Head of E-Commerce and digital strategy consultant for businesses that want to undergo digital transformation.
• Grew online revenues by 500 times for some businesses. Defined & achieved the growth strategy for each product category.
• Built & operated brands’ own ecommerce websites or stores according to the business objectives
• Managed end-to-end ecommerce operations for sales through digital marketing, social media, SEM and, SEO
• Lead category management, merchandising, ideating & launching new products and strategizing pricing & discounts

Jan 2015 – Mar 2017 · 2 yrs 2 mos · Bangalore

• Managing a large team of business development and helping define the seller strategies for all product categories
• Establishing alliances, and driving the interactions with these merchants/ companies in order to build long-term business opportunities
• Preparing and implementing the annual business plans, ensuring the optimal product category mix & volumes to meet the organizational revenue & strategic goals
• Enhancing customer experience by adding product assortment across categories, ensuring the inventory is maintained hence ensuring product availability
• Building up systems and processes for smooth & frictionless experiences by sellers and customers
• Track and report performance using appropriate KPIs. Achieve productivity and other key metrics
• Build & manage channel partner businesses through both pure variable and cost plus model

Dec 2013 – Dec 2014 · 1 yr

• Responsible for revenue enhancement in 7 countries (Bangladesh, Pakistan, Sri Lanka, Indonesia, Malaysia, Turkey & Australia)
• Launching strategic initiatives and ensuring replication of global best practices
• New business development in the existing & new accounts across the region

Jul 2012 – Nov 2013 · 1 yr 4 mos

• Was heading Indonesia, doing new business development as well as account management of the existing clients
• Was also involved in business development in Malaysia, Philippines & Vietnam.
• Owned the P&L for the region, driving the regional market strategies in sync with the top management
• Won an award for doing 1st ever deployment of Pay Per Use CRBT in the world and making it a commercial success

Oct 2009 – Jun 2012 · 2 yrs 8 mos

• Was heading the sales & marketing team for a large telecom operator (PAN India) which was the biggest account for OnMobile
• Was responsible for strategic account mapping, ensuring revenues & profit margins as per P&L targets
• Product verticals handled: CRBT, Voice, CBC, SMS Subscriptions, STK, P2A & Data
• Revenues handled: INR 6,500+ Million/ Year
• Headed a large team (54 people) comprising Regional Managers, Business Managers & Account Managers, etc with involvement in recruitment, training and mentoring

Apr 2008 – Sep 2009 · 1 yr 5 mos

• Headed the CRBT (Caller Ring Back Tone) business for a large telecom operator, across India, with complete accountability for revenue generation, launching new processes, features and products across all the circles
• Worked closely with the corporate office, strengthening relationship to create further business opportunities.
• Worked closely with internal product technology teams to launch new products, enhance product features and bring in new innovations in the existing products catalogue
• Instrumental in the successful launch of features like “Press * to Copy” feature for CRBT services which was first ever in India
• Grew the business by 100% year on year and generated revenues up to INR 3,000+ Million/ Year
• Handled a team of 5 that included Account Managers and Associate Business Managers

Apr 2007 – Mar 2008 · 11 mos

• Continued being responsible for AP & Kerala markets and ensured increase in the revenue market share vis-à-vis other regions
• Profitably launched circle level products such as contests & other promotional activities to ensure the hikes in revenues.
• Did revenue maximization through programs like Churn Management and Usage Enhancement
• Responsible for end-to-end Account Mapping and Management, Competition Mapping, Account Receivables, etc
• Revenue generated: INR 500+ Million/ Year
• Handled a team of 2 Account Managers

May 2006 – Mar 2007 · 10 mos

• Responsible for marketing of mobile Value Added Services for a large telecom operator in AP & Kerala
• Promoted usage for the suite of mobile applications developed and marketed by OnMobile
• Efficiently managed the various channels of promotions such as SMS, USSD, Voice portals, Auto Dialers, etc
• Revenue generated: INR 200+ Million/ Year
• Involved in the resolution of operational & technical issues

Feb 2005 – Apr 2006 · 1 yr 2 mos

• Managed sales and promotions of `Imaging Products and Solutions' and `Audio Visual System Integration Solutions' including business analysis of the client's requirements
• Designed presentations, made business proposals and product demonstrations