Sep 2021 – Dec 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Part of newly built Digital Factory Team.
• Product 1: Customer digital Touchpoints
• IVR (Communications) Module
• Phone Banking Channel
• Centralised Command Center
• Telesales, VRM Channels
• Infrastructure (Cloud and hardware) related Products
• Revamping the Agent side workflows to improve the NPS by reducing AHT, ART etc.
• Product 2: BizXpress App - Application for CA customers with tons of VAS
• Articles:
• https://www.thehindubusinessline.com/money-and-banking/hdfc-bank-creates-digital-and-enterprise-factories-to-roll-out-new-digital-products/article34905167.ece
• https://yourstory.com/enterprise-story/2021/06/hdfc-bank-sets-sail-digital-voyage/amp

Sep 2020 – Aug 2021 · 11 mos · India

• Mentoring several groups from multiple cohorts, as an Upgrad Xpert (Technical) for Data Science and AI students who are currently pursuing their PG Diploma from IIIT-B & Upgrad.
• Details of what I do in this role.
• Develop and present industrial applications in a video shoot
• Review curriculum, assignments, case studies, code, etc.
• Take Live sessions for Small Coaching Group (8-10 Professionals)
• Regularly take Online sessions concerning certain subjects
• Mentor students in their DS related assignments
• Counsel students for different career paths
• Give tips to students for interview prep and resume building

Mar 2020 – Sep 2021 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Everything Fashion x AI.
• Business Unit - Catalogue Experiences and Innovation
• Leading New Initiatives for Catalog Unit and Thinking/Building/Testing/Delivering Experience charters via List and PD Pages.
• Top Projects:
• A.I. Powered Product Imagery
• AR based Virtual Trial Rooms
• Working with best in class Fashion Tech startups and leading the New Initiatives segment
• Video Reviews - Building Strategy and Tech for Crowdsourcing
• Product Videos on PDP, LP
• Scaling up Videos and Photo Shoots using AI and IoT applications
• ML for auto & smart shortlisting styles for Video Shoots
• Sustainability Projects (Myntra for Earth)
• Content enhancing projects for Videos and Gifs
• etc.

Oct 2017 – Jan 2019 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• My expertise in using various analytical tools and collaborating with cross-functional teams has contributed significantly to enhancing the Myntra app's user experience and reducing fraud orders.
• Few Key Programs that I am have been a part of :
• Improving platform experience: I collaborate with Product, Tech, and UX Design teams to enhance the user experience on the Myntra app. This involves analyzing clickstream data using Spark, Python, R, and other libraries to identify areas for improvement, such as reducing app crashes and increasing payment success rates. We also use customer surveys and feedback to suggest new features, such as in-app share buttons and customized notifications.
• We see App Crashes, Payment Success Rates, Google Play Store Trends data points amongst others
• Reducing fraud: I work with Fraud Analytics and Product teams to prevent fraud orders by analyzing linked accounts, mobile numbers, and geographical locations of orders. We ensure that fraud prevention measures do not negatively impact customer experience.
• Developing platform user satisfaction metrics: I single-handedly developed the "PLUS Score" (Platform User Satisfaction Score) metric, which is used to measure customer satisfaction on Myntra and Jabong platforms.
• Other projects: I have worked on various projects, including reducing returns in the catalog vertical, GRACE communication, SDA CSAT, and relational NPS study. Additionally, I perform ad-hoc analytics using tools such as SQL, Excel, Python, R, Tableau, Spark, Hadoop, and Hive to drive business results while keeping customer experience metrics on the positive side.
• Tools and Skillset used: SQL, Excel, Python & R, Tableau, Spark, Hadoop, and Hive.

Jan 2019 – Mar 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

• Consultant of Accenture Strategy (DS & AI team) - Go-To-Market Analytics Team
• Data Science Consultant, working at the conjuncture of Data Science and Strategy,delivering the Accenture New and Best to our clients.
• Successfully delivered Sales Forecasting solutions with schemes which saw increase in the Sale of Steel in depreciated market during Apr-Sep'19 duration
• Role : Data Scientist & Visualization Lead
• Duration : Feb 2019 to Nov 2019
• Location : Kolkata, Jamshedpur, Kalinganagar (India)
• Industry : Manufacturing (Steel)
• BU : Accenture India Business - Applied Intelligence
• Currently delivering Sales forecasting and Visibility dashboards to a Swiss multinational food and drink processing conglomerate corporation which is largest in the World by Revenue.
• Role : Data Visualizer & Lead Data Scientist
• Duration : Dec-2019 till Mar-2020
• Location : Gurugram,India
• Industry : CPG/FMCG (Swiss Largest FMCG leader)
• BU : Accenture India Business - Strategy & Management Consulting

Aug 2015 – Oct 2017 · 2 yrs 2 mos · Bangalore

• Worked with the Project Management Team for India Technology Consulting, managing 200+ projects in terms of revenue, cost, and margin analysis and dashboards.
• Proficient in Qliksense Desktop and Qlikview, along with Qliksense Server, Mashups, QMC, advanced MS Excel, SQL Server, and SSRS for maintaining executive reports.
• Created lucid dashboards on Qlik for meetings and presentations to provide a clear picture of the organization.
• Sole point of contact in HPE India for 5+ dashboards used by senior directors and directors to present India finance to Asia Pacific & Japan HQ and beyond.
• Undertook ad-hoc roles such as SharePoint development and administration, automation app development via Python and R, individual orders, revenue and margin dashboard development with business teams and product line dashboard.

Jan 2014 – Aug 2015 · 1 yr 7 mos · Chandigarh

• Google Business Group is a child community of Google under the Google Business initiative. It focuses on how startups and small companies can be associated with Google as a brand to increase the overall productivity and reach to the market both locally and nationally.
• GBG Chandigarh is a one-year-old GBG Community and it has conducted a 2-day conference i.e GDAYX Chandigarh which was a joint conference by GBG and GDG Group Chandigarh.
• Acting as a Media Lead was a big opportunity in there as I came to know much more about startups and meeting new creative people always strengthens your network and reach to the local markets.
• Google Business Groups (GBG) is a community of business professionals sharing knowledge about Internet technologies for business success.
• At GBG Chandigarh, we have a simple mission:
• Connect: To facilitate connections between business professionals, entrepreneurs, SME's and anyone interested in Google products to become more successful in their business through the use of Google web technologies
• Inform: To create a self-sustaining platform where people can share and seek knowledge that will help add value to their business
• Inspire: To build a forum where people share ideas and network with like-minded individuals from the business and technology world
• GBG Chandigarh would organize social gatherings, workshops, online hangouts, larger events and other activities to achieve our stated vision.

Jan 2013 – May 2015 · 2 yrs 4 mos

• The main job role was to manage all the events along with departmental heads. Planning and assisting the departments with inputs.
• Guest Handling and Human Resource Handling were among the main roles.
• Handling Financial status of particular workshops/events before and after the event completion and record keeping.
• Most importantly, the task to carry out all the official works and distributing evenly among members. I learnt the Leadership Qualities.

Sep 2012 – Jan 2013 · 4 mos

• The duties were to stabilize the newly created Association Of Computer Engineers platform and make it available to maximum number of students inside Lovely Professional University.
• Team Management and Member training included training for different departmental heads to train their respective teams.
• The challenge was to conduct Technological events with minimal amount of funds and resources, but with the help of a team and excellent communication we did exceptionally well and were featured in local newspaper as Google Student Ambassadors and Google Developers Group became a part of our society and did several technical seminars/events at a very low cost to the audience and sometimes even free to them!

Dec 2012 – Apr 2013 · 4 mos

• This was the second time I was chosen to be a Team leader and the team was much bigger in terms of number. The duties were to train them so that they may bring out the best and strive to be a Leader in future.
• Guiding the members with do and don'ts. Giving the reports to the respective Vice Presidents and gaining suggestions for improvement from the Executive Body members.

Feb 2012 – Dec 2012 · 10 mos

• My responsibilities include the management of team and guiding them about appointments and common do and don't of it. the very first appointments of my team members were under me.
• Appointments with companies like GENPACT,WALMART,Radio Mirchi etc.
• Being a Lead for a team of Information Technology too, I had to maintain the database of every project and Event that has been carried out the Local Committee.