Santhosh Sivabalan

Technical Program Manager

Bengaluru, Karnataka, India20 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Led Flipkart's quick commerce initiative with 23% conversion.
Built Swiggy Dineout from the ground up.
Expert in driving strategic programs across tech companies.

Stackforce AI infers this person is a Technical Program Manager with expertise in E-commerce and Food Delivery sectors.

Contact

Skills

Core Skills

Program ManagementProduct Strategy

Other Skills

Strategic PlanningObjectives and Key Results (OKRs)NegotiationBudgetingPlatformisationProblem SolvingStakeholder ManagementPrompt EngineeringCommunicationCross-functional Team LeadershipComputer ScienceLife SkillsPersonal DevelopmentDebuggingEmbedded Software

About

Seasoned Technical Program Management Leader building highly scalable products in technology companies. Passionate about leveraging technology to solve complex problems in Consumer Shopping experience funnel. My strengths lie in executing cross-functional programs from Inception to delivery fostering industry best agile practices. In my tenure, have built both 0-1 & highly scalable Products for India's favorite marketplaces. Flipkart Minutes, Flipkart Brand Mall, Swiggy Dineout are the notable greenfield product bets built ground up and delivered by me. In my current role, I work as Group TPM for Consumer Shopping Experience business in Flipkart. Partnering with CEO /CPTO office, Product,Business and Engineering leaders, DS, Analytics, Design, Biz Fin, CX research to build awesome products for India

Experience

20 yrs 11 mos

Total Experience

4 yrs

Average Tenure

8 mos

Current Experience

Uber

Staff Technical Program Manager

Sep 2025 – Present · 8 mos · Bengaluru, Karnataka, India · On-site

Driving Merchant experiences for Uber Eats

Strategic PlanningProgram Management

Flipkart

Group Technical Program Manager

May 2022 – Sep 2025 · 3 yrs 4 mos · Bengaluru, Karnataka, India

Driving high impact strategic programs across Shopping experience funnel
Leading platform strengthening programs for Deep pain reduction across the funnel (Solving for Better MRR,NDCG gains and high conversions)
Currently, leading Flipkart Minutes Shopping experience. Quick commerce 10 minutes offering from Flipkart serving FnV, Groceries, MLE, BGM and more. Scaled 250+ stores in less than a year with 23% conversion.
Fixed anomalies in offer creation process with structural solves to prevent bad burn leakages
Led programs in GenAI for Push Notification Content generation (Bounce down by 9%, 6% CTR up)
Driven User Affluence understanding ML LLM programs improving cohort accuracy (from 50% to 84%)
Led Storefront 3.0 platforms - new content generation framework optimizing Homepage content
Collaborating Annual budgeting & roadmap planning exercise for the cross-orgs(40% reduction in planning cycle)
Setting Program Governance & Change management frameworks
Mentoring & directly managing 6-8 TPMs for Shopping Exp BU supporting engineering org of > 300 engineers
Driving Agile adoption & Developer productivity initiatives
Partnering with CEO office on prioritization, problem solving and strategic interventions

Objectives and Key Results (OKRs)Product StrategyNegotiationStrategic PlanningProgram ManagementBudgeting+5

Swiggy

2 roles

Principal Technical Program Manager

Promoted

Nov 2020 – May 2022 · 1 yr 6 mos

Built Swiggy Dineout ground up - a brand new business category of Swiggy to offer best deals and unparalleled convenience in the dining-out space for its customers.
Leading the Program management charter for Dineout and various products in supply side of things.

Cross-functional Team LeadershipNegotiationComputer ScienceBudgetingProgram Management

Senior Technical Program Manager

Apr 2020 – Nov 2020 · 7 mos

Driven various products in Swiggy supply side focused on problem solving in Restaurants payout, Govt Compliances in Supply and Hygiene for the Restaurant partners in the Swiggy marketplace.

Cross-functional Team LeadershipNegotiationComputer ScienceProgram Management

Aricent

Senior Technical Leader

Feb 2015 – Apr 2020 · 5 yrs 2 mos · Bengaluru, Karnataka, India

Senior Member of Innovation group working closely with CTO team on Center of Excellence Platform Engineering projects, Execution of Innovative technical proposals, representing Aricent Brand and position in various Embedded and Technology conferences.Also includes Pre-sales.

Cross-functional Team LeadershipComputer Science

Samsung research india, bangalore

2 roles

Technical Manager

Promoted

Mar 2012 – Jan 2015 · 2 yrs 10 mos · Bengaluru, Karnataka, India

Worked in development of various Samsung flagship products. Work profile includes BSP, Device Drivers, Android OS upgrades, Linux kernel stability, RIL and Messaging.

Computer Science

Lead Engineer

Oct 2007 – Feb 2012 · 4 yrs 4 mos · Bengaluru, Karnataka, India

Worked in development of various Samsung flagship products. Work profile includes BSP, Device Drivers, Android OS upgrades, Linux kernel stability, RIL and Messaging.

Computer Science