May 2023 – Nov 2023 · 6 mos · Waikato, New Zealand · On-site

• ✅Delivered exceptional customer service in a retail and fuel gas environment, ensuring customer satisfaction rate over 90%.
• ✅Resolved customer inquiries and issues promptly, maintaining a high level of customer retention.
• ✅Implemented and enforced health and safety protocols, ensuring a safe environment for both customers and employees.
• ✅Conducted regular safety inspections and training sessions, resulting in zero safety incidents during tenure.
• ✅Managed cash transactions and maintained accurate records at checkout operations, with no discrepancies reported.
• ✅Assisted in training new team members on customer service standards and operational procedures, ensuring smooth onboarding.
• Supported team members during busy periods, contributing to a positive work environment and effective teamwork.

May 2021 – Feb 2023 · 1 yr 9 mos · Kerala, India · Remote

• ✅Achieved 95% client satisfaction by recruiting top talent for technical roles like Python Developer, Salesforce Consultant, Node JS, Angular/React, meeting client expectations.
• ✅Managed full-cycle recruitment for 20+ technical positions, utilizing job boards and social platforms, resulting in 100% on-time placements.
• ✅Maintained communication with 50+ active candidates, ensuring 90% continued interest and resolving issues promptly.
• ✅Interacted with key stakeholders from Deloitte, HCL, Capgemini, Toxsl Technologies, aligning recruitment strategies with their requirements.
• ✅Screened Cv’s, conducted telephonic interviews, and coordinated client interviews.
• ✅Collaborated with hiring managers to understand job requirements and timelines
• ✅Used ATS tool to track recruitment funnel performance.

Jan 2018 – Jan 2021 · 3 yrs · Chandigarh, India · On-site

Oct 2012 – Jan 2016 · 3 yrs 3 mos · Panchkula, Haryana, India · Hybrid

• ✅Managed end-to-end HR operations, ensuring compliance and efficiency across all departments.
• ✅Successfully recruited skilled professionals for diverse technical roles, meeting hiring targets and timelines.
• ✅Implemented streamlined onboarding processes, enhancing new hire integration and reducing time-to-productivity by 20%..
• ✅Maintained accurate employee records and HR documentation, ensuring data integrity and compliance with legal requirements.
• ✅Managed leave policies and attendance tracking systems, reducing absenteeism by 15% through proactive management strategies.
• ✅Collaborated effectively with stakeholders including Samsung, Helm Analytics, Photon Infotech, Aspire Infolabs (CMMI Level 5), and Cvent Technologies, aligning HR initiatives with business objectives.
• ✅Drafted policies, appointment letter and offer letter in line with India Employment laws compliance.
• ✅Conducted training programs for the new joiners and existing employees.

Apr 2012 – Oct 2012 · 6 mos · Chandigarh, India · Hybrid

• ✅Assisted in the recruitment process by sourcing candidates, conducting initial screenings, and coordinating interviews.
• ✅Facilitated new employee onboarding activities, including documentation completion and induction sessions.
• ✅Supported HR operations by maintaining employee records, handling inquiries, and assisting with HR documentation.
• ✅Assisted in organizing training programs and workshops for employees to enhance skills and knowledge.
• ✅Contributed to employee engagement initiatives, including organizing events and activities to foster a positive work culture.
• ✅Assisted in ensuring HR policies and procedures compliance with labor laws and regulations.

Jun 2011 – Aug 2011 · 2 mos · Chandigarh, India · Hybrid