Feb 2024 – Nov 2024 · 9 mos · Lincoln, Nebraska, United States · On-site

• Provided direct support to BU president on issue tracking and special projects. Drove internal compliance activities to completion and led multiple improvement projects to help Fiserv’s Digital and Financial Solutions product org (comprising > 50 fintech products) run efficiently. Produced and improved a weekly BU status report for Fiserv’s C-level. Helped manage vendor risk compliance and relationships.

Jan 2024 – Mar 2024 · 2 mos · Redwood City, California, United States · Remote

• Performed contract work for a Bay Area startup launching an AI advisor for managers, combining OpenAI with proprietary technology and algorithms. Organized an Answer Library for responding to security questionnaires anticipated from potential customers. Worked remotely from NE.

Nov 2023 – Apr 2024 · 5 mos · Remote

• Helped to develop the practice exam for the IAPP's AI General Practitioner (AIGP) certification.

Mar 2023 – Dec 2023 · 9 mos

• Held leadership and reporting responsibilities for talent, technology, program strategy and spending, and KPIs, OKRs, goal planning, and management reporting. Worked cross functionally to develop an AI chatbot (GAI) for answering security and privacy questions, boosting internal productivity by reducing the time needed to answer questions. Persuaded Sales partners to fund outsourced support for completing incoming security questionnaires. Launched the first InfoSec case type in the company’s CRM. Served on a cross-functional team to address the company’s problems with customer portal proliferation. In Fiscal Year 2023, consistently achieved a customer satisfaction (CSAT) rating of 4.8 and impacted accounts worth $1.9B. Worked hybrid from home and LinkedIn offices in Lincoln and Omaha, NE.

Apr 2021 – Feb 2023 · 1 yr 10 mos

• Led a global team to drive customer security assurance. Hired LinkedIn InfoSec’s first employees in Singapore and in Ireland and expanded the team into four US time zones. As partners to Sales and Legal, we responded to customers’ security, privacy and data protection risk assessments while explaining our security policy and posture. Raised customer feedback within the organization to drive security and privacy program improvements. Matured an Answer Library (Responsive, fka RFPIO) and launched a Smart Trust Center in 2021 https://linkedin.safebase.us where >200 customers downloaded more than 1,000 security reports or certificates monthly. Launched a customer privacy confidence program with privacy SMEs in the US and in Europe to handle privacy assessments incoming to LinkedIn. Worked from LinkedIn office in NE.

Nov 2018 – Mar 2021 · 2 yrs 4 mos

• Addressed customers’ privacy, security and data protection risk assessments while explaining the company’s policies, standards, and practices. Advised internally on customers’ privacy and security expectations. Responded to customer security and privacy questionnaires and led customer consultations in contracting and calls to articulate our company’s security position. Redlined and negotiated Data Protection Agreements (DPAs) and security amendments. Disseminated Glint’s policies and reports. Owned a customer-facing Answer Library (content repository) of >2,000 records. Reviewed product functionality for privacy concerns. Reviewed product marketing collateral from a privacy perspective. Improved Glint’s data retention, deletion and anonymization processes. Partnered with engineers, product, sales, services, legal/privacy, and security teams. Trained employees on data protection and raised awareness. Advised on data protection obligations and whether additional safeguard were needed.

Jun 2018 – Nov 2018 · 5 mos

• Represented Glint’s privacy and security posture to external customers for an employee engagement survey startup. Continued to focus on security and privacy for Glint after its acquisition by LinkedIn in late 2018.

Jan 2018 – Jun 2018 · 5 mos

• Supported a changing worldwide sales organization in driving process improvement. Focused on process scalability, simplicity, and maturity in support of achieving goals of increased productivity and profitability. Evaluated sales organization needs in order to recommend and implement process improvement strategies. Actively communicated a point-of-view and recommendations to stakeholders at various levels, led special projects and process improvement initiatives, and exercised influence to drive action in a fast-paced and complex environment.

Apr 2013 – Dec 2017 · 4 yrs 8 mos

• Represented IBM's Talent Management cloud security and privacy program to external customers and internal stakeholders. Responsibilities included flattening customer security or privacy concerns during contracting and the entire customer life cycle, and providing enablement around cloud security and privacy to all stakeholders. Advised a suite of ~20 IBM Watson products in translating GDPR principles into practical application, resulting in GDPR readiness. Handled and supervised completion of security and privacy questionnaires. Worked with Info Sec, product management and engineering to complete internal compliance processes for Privacy Shield, SOC 2, ISO 27001, and GDPR. Served as an individual contributor, team lead, and people manager. Authored and managed a content answer library. Led contracting and customer calls to explain IBM’s security position. Conducted coaching, training and awareness activities for sellers, sales support, client services and offering teams on privacy and security obligations.

Apr 2008 – Mar 2013 · 4 yrs 11 mos

• Produced RFP and RFI responses to support sales of HR technology with focus of expertise on a top-of-the line global Applicant Tracking System (ATS). Tasks included the compilation and writing of proposal content, coordinating deadlines and collaboration between departments, serving as a proposal Subject Matter Expert (SME) and working with SMEs across the company, overseeing printing and shipping of documents, serving as a content manager/document manager and archivist, maintaining a document library, performing editorial review for colleagues, and training new team members on project management, product knowledge, and document management.