Apr 2021 – Mar 2024 · 2 yrs 11 mos · India

• Serving as the primary point of contact for clients while collaborating with Sales, and Product teams to ensure the existing customer base is receiving the value they expect from their implemented solutions.
• Onboarding and training new customers to help ensure they get the most out of our products from day one.
• During onboarding, ensure that customers are adequately trained, equipped with the right tools and resources, and educated on subscribed products; to optimize product usage and minimize their adoption time. Ensure the customer is ready for a successful launch, long-term success, and growth.
• Become a customer advocate, capturing and delivering customer feedback, to respective teams and identifying improvement opportunities.
• Serving as the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
• Providing high-touch customer service, including escalation and coordination of support issues as needed.
• Managing contracts (new and renewals) and pricing negotiations.

Sep 2020 – Apr 2021 · 7 mos

• Exposure to Consultative sales via Discovery conversations, Solution/Product Demonstrations.
• Pipeline management to ensure a robust process of overseeing and directing future sales in various stages of their lifecycle.
• Lead weekly consultation and problem-solving sessions with the team to identify and implement sales best practices.
• Customer profiling to understand customer needs, Identifying and evaluating their pain points, and buying power to pitch products accordingly- Resulted in a lead conversion rate of 20%.
• Collaborative teamwork to help achieve and exceed sales targets.
• Cold calling for the generated leads for understanding customers/student needs and pitching products accordingly.
• Maintaining ongoing relationships with customers by handling queries/objections throughout the sales life cycle.
• End-to-End ownership of the entire sales cycle including generating payment links, punching orders, reporting, etc.
• Competitor analysis to identify different competitors and refine the strategies to convince the customers.
• Hands-on experience managing the Sales Cycle through CRM software- Leadsquared.

Feb 2020 – Aug 2020 · 6 mos · Greater Hyderabad Area

May 2019 – Jun 2019 · 1 mo · Greater Hyderabad Area

• Coordinated with the vendors to complete projects according to schedule and specifications. Managing the affiliations with different brands to provide coupons as discounts to the customers. Conducted meetings with the restaurant owners and brought new tie-ups for the company.
• Conducted primary market research to generate Consumer Insights and analyze competitive offerings.