Sarthak Katyal

Founder

Delhi, India6 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led GTM for Airtel's Digital Platforms globally.
Drove digital transformation for telecom companies.
Achieved significant operational efficiency improvements.

Stackforce AI infers this person is a SaaS Product Leader with expertise in telecommunications and digital transformation.

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Skills

Core Skills

Product ManagementProduct StrategyBusiness DevelopmentProgram ManagementProject ManagementSoftware DevelopmentSystems Design

Other Skills

AI capabilitiesAI toolsAdvertisingAgile MethodologiesApache KafkaArbitrationArchitectural DesignB2B enterprise salesBusiness AnalyticsBusiness Case PreparationBusiness GrowthBusiness Process ImprovementCampaignsCentricityCloud Applications

About

Product Lead, Corporate Trainer, and former Social Entrepreneur with a diverse and impactful career. Currently, I am leading GTM of Airtel’s Digital Platforms for telecoms globally. I am also helping telcos with their digital transformation. As a public speaker, I have delivered numerous talks globally, focusing on social impact, and have conducted corporate sessions on influence and stakeholder management, strategy, and digitization. With a passion for innovation and a commitment to drive positive change, I leverage my experience to inspire and empower individuals and organizations to achieve their goals and make a meaningful impact in their communities.

Experience

6 yrs 9 mos

Total Experience

2 yrs 3 mos

Average Tenure

6 yrs

Current Experience

Airtel digital

7 roles

Deputy General Manager, Product

Promoted

May 2025 – Present · 1 yr 1 mo

Leading pre-sales and GTM of Xtelify’s (Bharti Airtel’s digital arm) digital platforms for telecoms globally. Focused on telco SaaS and digital transformation across AI-powered solutions, including intelligent data platforms, workforce management, omnichannel engagement, network spam intelligence, AI agents and bots, customer lifecycle and campaign management, digital buy/sell acquisition platforms, and fault management for network optimisation. Enabling global telcos to scale with intelligent, modular platforms built for speed, efficiency, and growth.

Mobile ApplicationsProduct EvolutionKey Performance IndicatorsAdvertisingQualitative DataCommercial Awareness+82

Senior Manager

Aug 2024 – May 2025 · 9 mos

Driving B2B enterprise sales (domestic and global) for SaaS and platform externalisation strategy for digital platforms built by Xtelify - digital arm of Bharti Airtel. Building AI capabilities in SaaS platforms for network and delivery optimisation.

B2B enterprise salesSaaSAI capabilitiesnetwork optimisationBusiness DevelopmentProduct Strategy

Product Manager

Promoted

Aug 2022 – Aug 2024 · 2 yrs

Managing & building workforce management platform for Airtel; Product head for Airtel’s service delivery organisation
Owner for acquisition & fulfilment journeys for multiple business products: Fiber, Dish & Surveillance
Conceptualised and delivered key capabilities such as route & appointment optimizer, agent guided journeys, intelligent
task allocation, configurable business workflows, dashboards and inventory management
Owned Business Metrics: speed of delivery i.e. 20% improvement in 1-day delivery, fleet efficiency i.e. 30% more tasks per agent,
quality of service i.e. 10% reduction in repeat faults, reduction in operational cost – USD 4 Mn annually

SaaS DevelopmentBusiness GrowthCommercial AwarenessCompetitive AnalysisProduct PlanningData Science+28

Technical Program Manager

Mar 2022 – Aug 2022 · 5 mos

Managed programs for Airtel’s service delivery organization and workforce management platform with a team of 50.
Led a cross-functional team of developers, SDETs, analysts, and designers to deliver 13 charters for customer experience & business growth.

program managementcross-functional team leadershipcustomer experienceProgram ManagementProject Management

Senior Software Engineer

Promoted

Nov 2021 – Mar 2022 · 4 mos

Designed & developed a no-code business workflow automation platform for airtel X Labs, handling 2 Mn transactions per day and serving 0.15 Mn users.
Implemented appointment journey, quality management system, notifications & calling, task routing & allocation capabilities.
Achieved a significant impact on operational efficiency and user experience through seamless automation and task management.

Web3Core JavaArchitectural DesignQualitative DataQuery WritingSystems Design+1

Software Engineer

Jun 2020 – Nov 2021 · 1 yr 5 mos

Designed and developed business workflows for DTH & D2C business at airtel X Labs.
Developed AI tools for anomaly and fraud detection, enhancing security measures.
Collaborated with cross-functional teams to implement innovative solutions for business growth.

business workflowsAI toolscross-functional collaborationSoftware Development