Jul 2022 – May 2023 · 10 mos · Doha, Qatar

• PRISMNxT (Web-based Application):
• Designed for both administrators and cabin crew.
• Enabled admins to view crew demographics and analytics (gender, age range, grades, etc.).
• Supported functionality for creating notes, raising inquiries/PIPs, scheduling meetings, and managing records.
• IPRISM (Cabin Crew Application):
• Provided crew members with access to rosters, transportation details, and admin communications (meetings, inquiries, PIPs).
• Built a self-learning feature that allowed crew to generate practice exams in preparation for real-time evaluations and promotions.
• Key Contributions:
• Drove end-to-end project activities: requirement gathering, system design, estimation, and project planning.
• Ensured smooth execution through effective planning, monitoring, and lifecycle management.
• Supported and guided the team while fostering clear communication with both internal and external stakeholders.
• Proactively identified risks, resolved conflicts, and adapted to project changes to keep initiatives on track.
• Consistently ensured the project stayed aligned with business goals and delivered measurable value.

Nov 2019 – Jul 2021 · 1 yr 8 mos · Doha, Qatar

• Supported and maintained MYCOM software, covering Inventory and Finance modules.
• Handled key PDT processes such as Product Info, GRN, Transfer Requests, Purchase Returns, Material Requests, Transfers, Transfer Receipts, Scrap management, and Stock Counting.
• Worked with POS/CCO features including loyalty points, pole and secondary displays, bank statement reconciliation, and customer invoice management.
• Played a key role in implementing SAP B1 HANA across multiple modules — HR, Purchase, Inventory, Finance, Wholesale, Production, IT, and Sales.
• Led project planning, monitoring, and execution, ensuring alignment across stakeholders and timelines.
• Supported the team with guidance, clear communication, and conflict resolution throughout the project lifecycle.
• Managed requirement gathering, system design, effort estimation, and project strategy to enable smooth execution.
• Verified blueprints and secured departmental approvals to move projects forward.
• Collected and migrated critical data (barcodes, suppliers, vendors, chart of accounts, and cost centers) from MYCOM to SAP.
• Defined process flow diagrams for each module and coordinated closely with SAP partners to deliver results on time.
• Conducted User Acceptance Testing (UAT) following approvals from business users.

Jul 2019 – Nov 2019 · 4 mos

• Led and managed complex, multi-domain projects from initiation to closure, ensuring alignment with business goals and stakeholder expectations.
• Key Contributions:
• Planned, executed, and delivered projects by engaging stakeholders at multiple levels, including project sponsors, business owners, and steering committees.
• Drove the entire project lifecycle following PRINCE2 standards and SDLC best practices, with clear milestones, periodic reporting, and regular audits.
• Built strong customer relationships by leading steering committees, negotiating scope, timelines, and deliverables, and ensuring customer expectations were consistently met.
• Developed and managed detailed project charters, schedules, estimates, and resource plans within the triple constraints (scope, time, cost).
• Proactively managed project risks, issues, and changes to keep projects on track and aligned with organizational objectives.
• Coordinated cross-functional teams, providing clear direction, motivation, and maintaining transparent communication to ensure smooth execution of PLM, STR, and other operational projects.
• Supported leadership (Team Leads and Managers) with dashboard KPIs, reporting, and knowledge base updates for effective governance.
• Successfully handled multiple projects simultaneously while ensuring progress was continuously monitored, evaluated, and optimized.

Nov 2018 – Jun 2019 · 7 mos

Apr 2017 – Oct 2018 · 1 yr 6 mos

Aug 2015 – Feb 2017 · 1 yr 6 mos

May 2010 – Jul 2015 · 5 yrs 2 mos