Saurav Sood

Product Manager

Gurgaon, Haryana, India12 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Proven track record in product management and operations.
Expert in driving cost savings and revenue generation.
Skilled in building and leading high-performing teams.

Stackforce AI infers this person is a SaaS and Fintech expert with strong operations and product management skills.

Contact

saurav2403@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProject ManagementProgram ManagementOperations ManagementSoftware Engineering

Other Skills

AIAI Chat Bot DeploymentAffiliate ManagementAgile Web DevelopmentAsanaAvaTaxBitbucketBootstrapCSSClient Relationship ManagementConfluenceCost SavingsCross-functional CoordinationCross-functional Team LeadershipCustomer Referral Program

About

Experienced Operations Lead with a demonstrated history of working in information technology and services industry. Skilled in Operations Management, client management, product strategy, business expansion, project management and Scrum. Enthusiastic team leader with experience of building an inclusive, results-driven and customer-oriented team contributing towards achieving enterprise wide goals

Experience

12 yrs 9 mos

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 9 mos

Current Experience

Batchservice

4 roles

Senior Product Manager

Promoted

Jun 2024 – Present · 2 yrs

Product Manager

Jun 2023 – May 2024 · 11 mos

(Cost Savings (CS) | Revenue Generation (RG))
Stripe (CS)
Stripe Tax (revenue : tax ratio improvement)
Level 3 data to Stripe for Fraud prevention/network cost reduction
Pre-authorization hold & release (Fraud prevention)
3DS (Fraud prevention)
Clean up - access, discount coupons, products, free users (900+)
Data migration to common Stripe account (no go)
Batch Integartion Gateway (CS)
Mulesoft replacement
Rivery elimination
Zapier
Other data pipelines like individual product DBs to analytics DB
Freshchat (CS)
Old version troubleshooting
AI chat bot deployment
Churnkey (CS)
Create a summary of latest issue for Charles (Ready by 20th)
Cyclr (RG/CS)
Customer Calls (Best Solar)
Customers using vs total ever used vs existing customer of Dialer
SaaSquatch (RG)
Migration from FirstPromoter
Launch of Customer Referral Program
Referral codes for Affiliates
All Roads lead to BatchService (Manny, Splitit, Maxio)
New sign up workflow, Login with facebook
Podio > export to CRM for BLS
Zapier, GTM, Rudderstack, Amplitude, Pendo, Black Friday, Tableau

Cost SavingsRevenue GenerationData MigrationAI Chat Bot DeploymentCustomer Referral ProgramProduct Management+1

Product Manager

Jun 2022 – May 2023 · 11 mos

Cyclr
Built an integration marketplace to allow customers to integrate their Dialer accounts with multiple 3rd party applications.
Stripe
Enhacements like introduction of coupons, metadata in Stripe (Acquisition source), Yearly billed monthly plans, integration with Netsuite, revenue recovery setup
Pendo
Enhancement, Resource Center, utilization by creating data based reports, identifying areas of improvement, identifying user paths, PES (product engagement score - growth/adoption/stickiness)
Others
Mulesoft
WP Engine
Zapier - Stripe to Salesforce
QA Automation
BatchDialer - softphone, Freshsales & Salesforce native apps
Stoplight
Feature upvote
Freshchat
user-traits implementation in browser local storage
Vendors - Apisero, cloud certitude
ProfitWell
HelloSign
UTM parameters
VIVA Goals

Integration MarketplaceProduct EnhancementsData ReportsProduct ManagementProject Management

Program Manager

Jun 2021 – May 2022 · 11 mos

Avalara
AvaTax deployment, facilitating Sales Tax calculation, collection & reporting
Pendo
Deployment facilitating in depth Product Analytics, in-app guides & push notifications, NPS collection
FirstPromoter
Deployment revamp, facilitating efficiency in Affiliate management ecosystem.
Other deployments
GA4
GTM/GA with custom code snippets for UTM parameters preservation
ProfitWell
Maketing WordPress site deployments
FreshWorks - Freshsales, Chat
Maropost
StatusPage
Usersnap
Userpilot
Confluence Documentation
QA Automation
Zoominfo
Stripe
Netsuite
Google Optimize
Salesforce (in part only)
Worked with Engineering leads & scrum team across products (BatchLeads, BatchDialer, BatchSkipTracing, BatchData), Alex & team, Ajeet & team, Ram & team
Worked in close proximity with the RevOps, Sales & Marketing, Product, DevOps, Engg, Finance, Leadership, Design & QA

Sales Tax CalculationProduct AnalyticsAffiliate ManagementProgram Management

O4s (original4sure | supplytics)

Chief Operating Officer

Jan 2017 – Feb 2021 · 4 yrs 1 mo · Gurgaon, India

o ITC Aashirvaad – Deployed product, scaled operations to 32 plants,
assisted up-selling
o Honeywell – Lead deployment & scaled operations across Middle East
o Aquafina – Deployment strategy, 3rd party manufacturing on-boarding, scale up
o Campus Shoes – Technical roadmap, ERP Integration, support, new product adoption
o Agri sector – Lead deployment for multiple clients – Sood seeds, Ruchi seeds, JK Seeds etc.
o Driving concept–to–execution solution for brand protection and supply chain digitization
to clients including some of the leading Fortune India 500 companies
o Steering solution deployment from ground up to 100+ manufacturing plants across India
o Leading client relationship management with both strategic and tactical oversights,
bridging client & internal product teams backed by my technical subject matter expertise
o Strategizing negotiations with 40+ vendors in order to ensure steady bottom line growth
o Have built an agile team of 25+ colleagues in 3 years for maintaining $7M annual revenue
o Achieved 80% reduction in delivery time by establishing internal and external processes
o Product backlog creation, prioritization with Product owners & other key stake holders
o Product features vs engineering upgrades prioritization with engineering & product
o Ensuring profitability by leading collections and business growth initiatives with clients
o Other responsibilities – HR, Admin, CSR & Finance. Selecting new employees, their induction,
on the job training & forming a cohesive team

Operations ManagementClient Relationship ManagementVendor Negotiation

Lybrate

Senior Software Engineer

Mar 2015 – Jan 2017 · 1 yr 10 mos · Faridabad Area, India

Home Page - Lybrate.com, My Questions & My Packages pages.
Partner site (Doctor Site| Grow Practice) – Multiple appointment schedule management, bank details, consultation fee setting, signature upload & prescription
Integrations- Click to call with Knowlarity & Twilio, SMS - GupShup, Email - SendGrid & Pipe Drive
Data Import Flow, Data Scraping in Python
Front & back end - Inventory Management System
Internal
Q&A: Manual & automated Approve/Reject (with filters), reply & suggestions through machine learning integration, answer review panels for doctors
Instant Connect: Real time missed call tracking, re-initiating & transfer, desktop notifications, scheduling & online tracking of doctors
Report Issue (common mongo): Actionable, stats & filtering, ‘reported flag’ to cater to Unanswered Paid Search
Labs: Tracking orders, enabled partners to upload reports, proved essential designing a panel which identifies dropped orders & converts these to COD orders resulting in increased billed business
Content Creation and Approval: Tracking content delivery for Doctors with paid subscriptions. Create/Edit Tip/Quiz (image upload, rich text - ckEditor)
Panels: Create Quiz, Doctor Document Verification, Assign Role (for admin), Appointment tracking (In person, audio, video), Health Story Scheduler (to schedule tips/quizzes for daily mailer & Push notification), Coupon Generator (Bulk B2B and individual B2P), Dummy Appointment (Audio & Video appointments), Health Packages (Review, edit and approve/reject), Patient Info (actionables, mark payment success, delete account)
Actionables: Email, SMS, call (Download upload recordings, switch to manual dialing), add note, archive (with restricted call auditing privileges)
Others: OTP retriever, change specialty option for partners (doctors), check user status
Field Sales Support App: Create & track orders & appointments, Team tracking, Finance Panel CRUD orders, Auto Asana task & Auto email/SMS on action

Data Import FlowIntegrationsInventory ManagementSoftware Engineering

Tata consultancy services

Assistant Software Engineer

Aug 2013 – Mar 2015 · 1 yr 7 mos · Mumbai Area, India

Worked on UNIX with Support team as an offshore resource for the client ToysRUs
Completed the Flagship Initial Learning Program from Hyderabad with core competency as JAVA and HTML
Batch Representative: Acted as batch representative, elected by the co-associates during training
Retail SPOC: Served as SPOC after being deployed to the base location Delhi

JavaHTMLUNIXSoftware Engineering

Daiichi sankyo

Intern

Jun 2012 – Dec 2012 · 6 mos · Gurgaon

Scale up of 1-tert-butyl 3-methyl (3R,S)-3-aminopiperidine-1,3-dicarboxylate in Multigram Quantities Through Chiral Resolution and Synthesis of Intermediates Required for Building Block Synthesis. Extensive column chromatography.