Mar 2022 – Dec 2023 · 1 yr 9 mos · Munich · Hybrid

• Led the product strategy and roadmap for SIXT’s post-booking experience across web and mobile. Owned self-service flows, digital rental features, CRM, communication journeys, and product analytics. Increased self-service adoption from 0% to 40% and improved CSAT to 4.7/5. Launched end-to-end digital rental journeys that drove significant product-led revenue and higher user engagement. Partnered closely with the Board and CXOs to shape overall product strategy.

Aug 2018 – Mar 2022 · 3 yrs 7 mos · Bengaluru · Hybrid

• Led SIXT’s India product teams and built new teams across rental operations software, self-service, and the new booking experience. Hired and coached 30+ PMs and analysts, scaling the org from 20 to 50+ product team members. Reduced operational costs and training effort by $YY million through automation and AI-driven workflows. Strengthened collaboration between India and HQ in Germany, aligning on core products strategy and platforms that power global operations.

Apr 2018 – Aug 2018 · 4 mos

• Built an automated system for demand-supply balancing using machine learning, improving marketplace availability and preventing 20% order loss during rains (extending to demand-supply imbalance).

Jan 2017 – Mar 2018 · 1 yr 2 mos

• Launched one-click food ordering (no delivery fees), driving 5% incremental orders and 10% higher repeat usage. I enabled long-distance delivery (+4km radius), growing orders by 15%. I also built an ML-powered chat system to automate 50% of customer complaints. My work helped Swiggy scale during its 10x period of hypergrowth.

Sep 2016 – Jan 2017 · 4 mos

• I led the checkout, payments, cancellation, and refund journeys, improving customer experience and reducing support contacts by 8%. I introduced cancellation fee logic, which improved order-level cost efficiency, and launched payment promotions that enhanced conversion while reducing burn.

Dec 2015 – Sep 2016 · 9 mos · Bangalore · On-site

• Moved internally from Snapdeal to lead the launch of Freecharge’s payment gateway. I built direct bank integrations, added dynamic routing, and achieved a lift of over 3% in success rates. I also drove seamless checkout UX and enabled UPI payments in 2016, one of the first implementations in India.

Jul 2014 – Dec 2015 · 1 yr 5 mos · New Delhi Area, India · On-site

• I led the product for checkout, payments, delivery tracking, returns, and refunds. I launched Snapdeal’s returns and replacement experience, improving NPS and conversion rates. I also drove the integration of Freecharge Wallet via OAuth across Snapdeal group companies, helping unify the payment experience.

Jun 2013 – Jun 2014 · 1 yr · Bangalore · On-site

• Consulted for Hindustan Unilever, leading a 10-member team to develop decision support and execution systems. I optimised business logic across channels and geographies, helping to surface critical product and inventory issues in real-time, and improving on-shelf SKU availability through better execution tools.

Apr 2012 – May 2012 · 1 mo · Bangalore · On-site

• Piloted a churn-based upsell platform using predictive analytics. This directly increased average revenue per user (ARPU) by enabling targeted upgrades and interventions for at-risk customers.

Sep 2010 – Jun 2011 · 9 mos · Bangalore · On-site

• Developed the next-gen UI for Oracle’s DB Management Tools (12c). I collaborated with leadership teams across the US and India to develop detailed design specifications and create usable, scalable admin tools.

Jul 2008 – Sep 2010 · 2 yrs 2 mos · Bangalore · On-site

• I built an automated configuration tooling for Oracle 11gR2 and developed testing frameworks to streamline upgrade validation. I was consistently rated 5/5 for technical contributions and reliability over consecutive years.