Nov 2022 – Sep 2024 · 1 yr 10 mos · On-site

• Lead and managed the full recruitment cycle, from sourcing & attracting candidates to interviewing and hiring.
• Partnered with hiring managers to understand staffing needs and develop JD’s & specifications.
• Implemented innovative sourcing strategies to attract a diverse pool of qualified candidates.
• Managed relationships with external recruitment agencies and vendors.
• Developed and maintained a strong employer brand to attract top talent.
• Risk Management & Compliance:
• Developed and implemented HR policies and procedures that comply with legal regulations and industry best practices.
• Conduct regular audits to ensure compliance with labor laws, regulations, and internal policies.
• Identify potential HR risks and develop mitigation strategies.
• Collaborate with legal and compliance teams to manage employee relations issues and investigations.
• Ensure accurate and timely reporting of compliance metrics to senior management.
• Strategic HR Partnership:
• A trusted advisor to business leaders, providing HR guidance and support on business strategy and operational matters.
• Analyse HR metrics and provide insights to drive business decisions.
• Lead HR projects and initiatives that align with business goals.
• Facilitate talent management processes, including performance reviews, succession planning, and employee development programs.
• Employee Relations & Engagement:
• Foster a positive work environment and culture through employee engagement initiatives.
• Address employee concerns and grievances in a fair and timely manner.
• Promote diversity, equity, and inclusion within the organization.
• Conduct exit interviews and analyse data to identify trends and areas for improvement.

Mar 2022 – Nov 2022 · 8 mos · On-site

Apr 2019 – Oct 2021 · 2 yrs 6 mos · New Delhi Area, India

• 360 ° of Human resource assignments.
• Recruitment - Tech & Non Tech,
• Employee engagements: corporates employees + salesforce.
• Training and Development assignments
• Payroll assignments
• Admin assignments (Delhi office )

Oct 2021 – Mar 2022 · 5 mos · North India · On-site

Oct 2018 – Apr 2019 · 6 mos · On-site

• Handled All retails stores of Hotspot with the capacity of HR Head

Apr 2017 – Oct 2018 · 1 yr 6 mos

Oct 2014 – Apr 2017 · 2 yrs 6 mos

• Driving West India and then Managed Entire North India for crucial KRAs like:
• Recruitment Management and special projects
• Attrition Control and employee engagement initiatives
• Leadership Development and Management Trainee's growth
• On floor, Legal and Statutory Compliance Adherence
• Office Admin and facility Management oversight.

Oct 2013 – Oct 2014 · 1 yr

Dec 2012 – Oct 2013 · 10 mos

• KRA in Devyani International Limited (Airport Division)
• Setting up training structure for the brand as a certified KFC Trainer.
• Designing the SOP Manual and other training aids for the operations team to work effectively.
• Responsible for making and tracking the initiatives of training calendars for internal training
• Prepare/produce a cost-benefit analysis of all training & development programs & materials.
• Looking after ad hoc training activities at Del Airport and Medicity including YUM restaurants i.e Pizza Hut, KFC and Costa, etc.
• Handling induction batches.
• Maintaining and tracking store APCs with effective training.
• Doing OJT’s and on-floor training to improve sales and productivity in staff.
• Sectional and certificate training for staff.
• Front and back of head training to front line staff and kitchen staff too.
• Retention and attrition for staff.
• Key Impact areas: Induction, customer handling, situation handling, and communication skills training to improve sales and profitability.

Nov 2010 – Dec 2012 · 2 yrs 1 mo · Northen India, Delhi & Rajasthan. · On-site

• HR and Training and development:
• Setting up of the training structure for Coffee Day Lounges
• Designing the SOP Manual and other training aids for the operations team to work effectively.
• Responsible for making and tracking the initiatives of training calendars for internal trainings
• Prepare/produce cost-benefit analysis of all training & development programs & materials.
• Looked after training activities at Rajasthan cafe's and South Delhi cafe's
• Handling induction batches.
• Maintaining and tracking store APC’s with effective trainings.
• Doing OJT’s and on floor training to improve sales and productivity in staff.
• Sectional and certificate trainings for staff.
• Front and back of head trainings to front line staff and kitchen staff too.
• Retention and attrition for staff.
• My main emphasis is on giving induction, customer handling, situation handling and communication skills training to improve sales and profitability.

Sep 2007 – Oct 2010 · 3 yrs 1 mo · Delhi Airport T1& T3

• Has Set up process for all International through checking-ins pax and baggage’s from domestic to international apt.

Dec 2006 – Apr 2007 · 4 mos · Gurgaon, India · On-site

• Broad-Mind & Mindshare

Sep 2005 – Mar 2006 · 6 mos · New Delhi Area, India

• Copy Writing, Reporting and Journo