Jan 2021 – Apr 2023 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• 1. Proficient in technical troubleshooting and delivering exceptional tech support.
• 2. Utilized Zendesk to efficiently resolve customer issues and provide effective solutions.
• 3. Demonstrated strong communication skills in troubleshooting various applications.
• 4. Extensive knowledge of Software as a Service (SaaS) and expertise in SEO.
• 5. Proficient in reporting and documentation, ensuring accurate and organized records.
• 6. Experienced in IT operations, handling diverse tasks and responsibilities.
• 7. Skilled in customer onboarding, ensuring a smooth and seamless transition.
• 8. Expertise in stakeholder management and requirement gathering for successful project outcomes.
• 9. Strong problem-solving abilities, offering innovative solutions to complex challenges.
• 10. A collaborative team player, contributing to the overall success and synergy of the team.
• I have a proven track record of providing technical solutions that improve operational efficiency and
• business performance. With expertise in various software applications and data analysis, requirement
• gathering.
• My ability to communicate technical information to non-technical stakeholders and work
• collaboratively across departments has resulted in successful clients use-case implementations ensured
• a consistent quality response score of 4.6 / 5
• I had the opportunity to work closely with customers and ensure their satisfaction with our services. I
• am proud to have received numerous appreciations and positive reviews from our customers on our
• company website. It was gratifying to receive such positive feedback such as on Trustpilot, Shopify apps
• page, and it motivated me to continue delivering exceptional customer service.