Shashikant Rajoria — Operations Associate

Experienced professional in operations, process excellence management and operational strategy, client and stakeholder management, project delivery, coaching, sales, outsourcing services, customer experience and Lean Six Sigma methodologies. Strong operational expertise with an MBA in Operations Management from NMIMS. With over 11 years of experience across diverse domains, organizations and IT clients like Google, Flipkart and Amazon in the retail, e-commerce, travel sectors and outsourcing. I have demonstrated proficiency in Operation and Project management, AI-based projects, Client and Stake holder management, Quality management with skills in content engineering, moderation and annotation, email, inbound/outbound calls, sales, NPS, FTR, CSAT, and customer experience, etc. Adept at understanding client requirements and delivering high-quality projects while maintaining efficient processes. Proficient in designing and implementing quality management systems and procedures to minimize rejections and achieve the highest quality standards. Proven track record in introducing process improvements, process mapping and controls to eliminate bottlenecks and reduce process losses, ensuring optimal operational efficiency. Also, expertise in documentation, SOP and Records, Root Cause Analysis, process innovation, KPI management and implementing process initiatives to enhance efficiency. Demonstrated abilities in training and capability building.

Stackforce AI infers this person is a seasoned operations leader in the e-commerce and outsourcing sectors.

Location: Gurgaon, Haryana, India

Experience: 12 yrs 11 mos