Sheetal Gajra

CTO

Bengaluru, Karnataka, India10 yrs 10 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Senior Cloud Engineer with expertise in Cloud Security.
Proven track record in managing Service-Level Agreements.
Strong background in Technical Support and Customer Experience.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with a focus on SaaS and Technical Support.

Contact

Skills

Core Skills

Cloud SecurityCloud AdministrationCustomer ExperienceTechnical SupportApplication SupportTechnical AnalysisProblem Solving

Other Skills

REST APIsSingle Sign-On (SSO)Service-Level Agreements (SLA)Stakeholder ManagementCloud ApplicationsModel Context Protocol (MCP)Prompt EngineeringAutomationsPython (Programming Language)GenaiOkta AdministrationGoogle WorkspaceIdentity and Access Management (IAM)Security Assertion Markup Language (SAML)Azure Active Directory

Experience

10 yrs 10 mos

Total Experience

3 yrs 3 mos

Average Tenure

6 yrs 9 mos

Current Experience

Atlassian

Senior Cloud Engineering

Apr 2024 – Present · 2 yrs 2 mos · Bengaluru · Remote

REST APIsSingle Sign-On (SSO)Cloud SecurityCloud Administration

Sprinklr

2 roles

Senior Product Support Engineer

Sep 2019 – Present · 6 yrs 9 mos

Senior Product Support Engineer

Sep 2019 – Apr 2024 · 4 yrs 7 mos

Service-Level Agreements (SLA)Stakeholder ManagementCustomer ExperienceTechnical Support

Epicor software

Application Analyst

Feb 2016 – Sep 2019 · 3 yrs 7 mos · Bangalore

Service-Level Agreements (SLA)Stakeholder ManagementApplication SupportTechnical Analysis

Microsoft

Technical Support

Aug 2015 – Feb 2016 · 6 mos · Convergys

Service-Level Agreements (SLA)Stakeholder ManagementTechnical SupportProblem Solving

Education

GDRungta college of engg. and technology

Bachelor of Engineering (BE) — Information Technology

Jan 2011 – Jan 2015

GDRungta Collage of Engineering

BE — Information Technology

Jan 2011 – Jan 2015

Weidner Memorial Senior Secondary School

BE — High School/Secondary Certificate Programs

Jan 2011 – Present

42 Paris

SSC

Jan 2009 – Present

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