Shilpa Limbu

Customer Success Manager

Gurgaon, Haryana, India10 yrs 1 mo experience

Highly Stable

Key Highlights

Over 10 years of experience in customer success.
Led high-impact pilot projects for customer success.
Recognized as Most Valuable Player in global awards.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry, specializing in integrations and client relationship management.

Contact

Skills

Core Skills

Customer SuccessClient Relationship ManagementIntegration

Other Skills

Coaching & MentoringProblem SolvingBusiness StrategyStrategic CommunicationsClient RelationsSoftware as a Service (SaaS)Project ImplementationProject ManagementPresentationsBusiness PlanningStructured ThinkingStrategy AlignmentKey Performance IndicatorsTeamworkCommunication

About

Dynamic & results driven professional with 10+ years of progressive experience in product consulting, project management, client relationship management and strategic leadership. Recognized for a consistent track record of excellence, including 5 promotions including 2 promotions in leadership role within a fast paced corporate environment. Honoured with multiple accolades including Most Valuable Player in the global awards category(One of the prestigious Cvent’s Awards) , Best team for Pilot Project & Featured in Cvent Career Spotlight for Career segment. Proven expertise in leading cross functional teams, executing high impact pilot projects(one of those is digital led customer success for SMB customers) and delivering innovative strategies that drive customer success.

Experience

10 yrs 1 mo

Total Experience

4 yrs 4 mos

Average Tenure

1 yr 4 mos

Current Experience

Oracle

Senior Customer Success Manager

Jan 2025 – Present · 1 yr 4 mos

Cvent

5 roles

Team Lead, Client Success

Promoted

Feb 2022 – Jan 2025 · 2 yrs 11 mos

Responsible for performance management of Client Success specialists/Professionals responsible for product onboarding, retention and growth.
Implemented comprehensive Gainsight success plans and salesforce reports to enhance efficiency in the processes
Hosted QBR/MBR at team level to review successes, challenges and forward looking plan for mid market customer success team.

Coaching & MentoringProblem SolvingCustomer SuccessClient Relationship Management

Assistant Team Lead, Client Success

Sep 2021 – Feb 2022 · 5 mos

Worked with Cvent Enterprise Customer segment
Single handedly on implementation(Integrations)
Partnered with Product and Sales team in APAC region to identify product gaps per region.
Worked on customer training modules with learning and development team
Worked on migration projects to Cvent’s new solutions like Cvent Flex, MRF, Access Portals

Business StrategyStrategic CommunicationsIntegrationCustomer Success

Senior Solutions Specialist, Event & Integration

Aug 2020 – Sep 2021 · 1 yr 1 mo

Implementation of 26 different integrations like salesforce, Marketo, Eloqua, Rest API, SSO
Onboarded and delivered First Cvent Attendee Hub event as a part of Pilot team
Involved in on-site product training for Customer’s events team
Engaged in UAT/Testing for Cvent Attendee Hub, Cvent REST, Cvent Salesforce App

Client RelationsSoftware as a Service (SaaS)IntegrationCustomer Success

Solutions Specialist, Event and Integrations - Customer Success

Promoted

Jan 2019 – Jun 2020 · 1 yr 5 mos · Gurugram, Haryana, India

Collaborated with clients to develop success plans and implement registration websites and drove adoption.
Partnered closely with sales engineers and the sales team to gather client requirements and ensure a smooth onboarding and implementation experience.
Collaborated with Cvent technology team for UAT of Cvent's new products like Cvent Attendee Hub, Cvent REST, Cvent salesforce App.

IntegrationCustomer Success