Shishir Gupta

Technical Program Manager

Hyderabad, Telangana, India10 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Managed $80MM budget with significant savings.
  • Led a team of 32 in complex logistics operations.
  • Implemented reporting processes enhancing project transparency.
Stackforce AI infers this person is a Program and Project Management expert in the e-commerce logistics and consulting industries.

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Skills

Core Skills

Program ManagementOperations ManagementProject ManagementRelease ManagementSoftware Development

Other Skills

AccountingAgile & Waterfall MethodologiesAgile MethodologiesAuditingBudget ManagementBusiness AnalysisBusiness AnalyticsCapability Maturity Model Integration (CMMI)Change ManagementClarizenCommunicationConfluenceConsumer InsightCustomer Relationship Management (CRM)Data Analysis

About

- I specialize in Program & Project Management transformation across multiple industries. I have an overall experience of 10 years entirely into Project/Program Management - An experienced professional trained in budget management, setting up and managing project management cloud-based tool, data analysis & insight generation, stakeholder management, operations management, SOW creation, work paper management, CMMI auditing, creating and managing advanced KPI dashboards, monitoring RAID, and similar tasks - With my current role as a Manager inside Amazon Development Centre (ADC), I am handing a team of 22 directs and working on various work streams to simplify and deliver smiles related to Surface Transportation across US geography. I am looking after middle mile Operations which include diverse e-commerce logistic channels like sort centre, delivery centre, Prime Air, Railways, and many more - Within the PMO at KPMG, I have created and implemented a reporting process for a budget of approximately $80 MM for 9 tracks and 23 work streams. Successfully drove the program with a gain of $ 8 MM by the end of the last phase - With the Release Manager role at Cognizant, I was involved with the responsibility of release management for the next-generation service desktop application “Solution Central” built on the Pega customer service platform. This application directly/ indirectly accelerated the customer experience by navigating really complex CRM environment and the estimated number of people getting positively impacted by this deliverable is around 20+ Million

Experience

10 yrs 6 mos
Total Experience
3 yrs 6 mos
Average Tenure
5 yrs 1 mo
Current Experience

Amazon

2 roles

Supply Chain Program Manager

Aug 2024Present · 1 yr 10 mos · Hyderabad, Telangana, India

Manager I, Program and Supply chain

May 2021Oct 2024 · 3 yrs 5 mos · Hyderabad, Telangana, India

  • Middle Mile - Surface Transportaion
  • With my current role as a Manager inside Amazon Development Centre (ADC), I am handing a team of 32 directs and working on various work streams to simplify and deliver smiles related to Surface Transportation across US geography.
  • I work on developing and running multiple programs related to Surface Transportation especially Relay Operation Centre
  • Area of expertise includes Amazon Truck, Prime Air, Railways and much more
Surface TransportationTeam ManagementProgram DevelopmentProgram ManagementOperations Management

Kpmg

Program Management Specialist - Management & Risk Consulting

Mar 2019May 2021 · 2 yrs 2 mos · Bengaluru Area, India

  • Works in the Project Management Office (PMO) for the largest U.S distributor of plumbing supplies, PVF, waterworks and fire and fabrication products. I am managing PM activities for this largest powered engagement in the firm right now as a primary resource.
  • Responsibilities:
  • − Assist with management of ~$80MM budget across 9 projects
  • − Created and implemented a reporting process to track on-boarding and off-boarding of over 100 team members; increased transparency of project financials by restructuring reporting to the client and project leadership
  • − Initiated 30-min, bi-weekly meetings with 13 engagement leads (both Onshore & Offshore) to review original resource plans, discuss possible changes and deliverables, and track project timeline and analytics for optimization
  • Breakdown of the report in brief- KPI dashboard maintenance, B2A Analysis by program, project & work streams, Agile Burn-down Graph, Expense and Fees monitoring, Adjusting the ERP% for Profitability, Client Billing, WIP Validations, Forecasting
  • I run workstream and executive reports for the end client, stakeholders and the partners
  • I am involved in managing multiple vendors, MFA's, and operations
  • I generate Insights/Trend Charts after analyzing huge & complex sets of data
  • I assist the team in defining and documenting Business/Program Requirements for SOW inclusion
  • I manage Program using PES framework tools like Jira, Confluence, SAP Concur, Clarizen, and respective cloud-based tools
  • I maintain work papers for Auditing purposes and contribute as PM lead for CMMI level Audit
Budget ManagementReporting ProcessKPI Dashboard MaintenanceData AnalysisProgram ManagementProject Management

Cognizant

2 roles

Release Management

Promoted

Dec 2015Mar 2019 · 3 yrs 3 mos

  • In this position, I worked for Client Anthem who is the world’s leading benefit healthcare company serving about 40 Million+ customers across the globe.
  • Responsibilities:
  • I contributed to communicating information and recommendations to strategic plans and reviews. Also, Preparing and completing action plans
  • I implemented productivity, quality, and customer-service standards
  • I implemented the change to ensure the smooth running of product releases on time and with great quality. And, identifying trends & determining system improvement
  • I drove consensus on the technical approach, setting timelines, and leading cross-functional development teams from design through delivery
  • I build the IT Release Calendar in working closely with the IT release managers from different portfolios across IT and centralizing view of all releases
  • I attended CAB meetings, Ops Calls, TouchPoint calls, Status calls, and scheduled downtime & took complete responsibility for releases happening on Weekends/Weekdays
  • I implemented best practices of Agile methodology (Scrum framework)
  • I Identified teams impacted by new requirements/change requests and ensure acceptance and coverage by those teams or rejection as necessary
  • I Identified risks and work with teams to resolve or mitigate them
  • Prepared and communicated the release status reports to the leadership team.
  • Adjusted the changes occurring in SAAS and PAAS model
Release ManagementAgile MethodologiesChange ManagementProject Management

Pega Developer

Dec 2015Nov 2016 · 11 mos

  • Analysis of business requirements.
  • Attending Status calls every week for updating the Onsite counterpart and client about the status of development and testing.
  • Worked on Scrum with agile methodology.
  • Involved in design and development activities of application from scratch, Worked on GUI, Flows, Activities, Portals, etc.
  • Worked on decision rules, declarative rules, SLA, data transforms & routing, Involved in preparation of unit test and system test cases.
  • Supporting the system during production, Take part in Quality Control tasks such as Defect Prevention meetings, doing causal analysis on the defects, Code Review and testing of the application.
  • Created Complete User Training Guide for the application.
  • Responsible for attending Release meetings.
Business AnalysisAgile MethodologiesPega DevelopmentSoftware DevelopmentProject Management

Education

Ramaiah Institute Of Technology

Engineer’s Degree — Electronics and Instrumentation Engineering

Jan 2011Jan 2015

St.Karen's high School, Patna

Undergraduate — PCM

Jan 2008Present

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