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Shivam Singh

Operations Associate

Varanasi, Uttar Pradesh, India4 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Expert in chat-based customer service and technical support.
Strong problem-solving skills with a focus on customer satisfaction.
Proven ability to multitask in fast-paced environments.

Stackforce AI infers this person is a Customer Support Specialist with expertise in B2B technical support and service management.

Contact

Skills

Core Skills

Customer ServiceTroubleshootingAccount ManagementBusiness PlanningSales ManagementMarketing Management

Other Skills

Analytical SkillsBusiness ProfitabilityBusiness-to-Business (B2B)Collaborative Problem SolvingCommunicationCreative Problem SolvingCustomer SatisfactionDocumentationForecastingHR ManagementInterpersonal CommunicationMarketingNegotiationProblem SolvingProduct Knowledge

About

I am an experienced Technical Support Executive specializing in chat-based customer service. With a strong focus on troubleshooting and problem-solving, I assist customers in resolving technical issues swiftly and effectively. My expertise lies in clear communication, multitasking, and maintaining high levels of customer satisfaction. I am dedicated to delivering exceptional support and contributing to team success in fast-paced environments.

Experience

4 yrs 3 mos

Total Experience

1 yr

Average Tenure

1 yr 10 mos

Current Experience

Concentrix

Sr. Representative

Aug 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India · On-site

As a Senior Representative in operations, I specialize in providing prompt and efficient customer service through live chat platforms. I am skilled in resolving inquiries, troubleshooting issues, and delivering a positive customer experience. My focus is on clear communication, empathy, and ensuring customer satisfaction. I am committed to maintaining high service standards and contributing to the success of my team.

TroubleshootingCustomer ServiceProduct KnowledgeWritten CommunicationTeam ManagementAnalytical Skills+11

Limeroad.com

Merchandise Specialist

Oct 2023 – Aug 2024 · 10 mos · Gurugram, Haryana, India · Remote

ViabilityBusiness-to-Business (B2B)Business PlanningResponsivenessAccount ManagementForecasting+6

Parle biscuits pvt. ltd.

Sales Officer

Feb 2023 – Sep 2023 · 7 mos · Kushinagar, Uttar Pradesh, India

Marketing ManagementViabilityBusiness-to-Business (B2B)Business PlanningAccount ManagementForecasting+7

Parle agro pvt ltd

Sale executive

Jan 2022 – Jan 2023 · 1 yr · Varanasi, Uttar Pradesh, India

ViabilityBusiness-to-Business (B2B)Business PlanningAccount ManagementForecastingCustomer Satisfaction+2

Education

Rajarshi School of Management and Technology (RSMT), Varanasi

Master of Business Administration - MBA — Marketing

Jan 2019 – Jan 2021

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