Mar 2025 – Present · 1 yr 3 mos

Jun 2018 – Jul 2021 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• Market strategy development (In-house R&D)
• Member of Product Innovation Council focussed on developing data-driven solutions for healthcare insurance providers
• Leveraged Tableau to develop drill-down capabilities into customer data to identify & isolate behavioral patterns
• Developed a geo-analysis framework using Alteryx to generate business insights for targeted product marketing

Jul 2016 – Dec 2017 · 1 yr 5 mos · Noida Area, India

• Design and Development of Healthcare measure testing framework for Health Insurance MNC
• Responsible for developing systems to productionize measure testing for healthcare MNC; Result used in NCQA ratings
• Developed expertise in HEDIS specifications to develop framework to avoid manual code review by NCQA auditors
• Led a 3-member team that developed EXL’s measure assessment process run annually for a healthcare MNC
• Automated feedback loop to eliminate manual testing on hold-out data sample prior to actual submission runs
• System is up and running for the healthcare MNC and rolled out for enterprise-wide usage across other EXL clients
• Promoted to Assistant Manager due to exceptional performance in project; Supervising a team of 8 associates now

Jun 2015 – Mar 2016 · 9 mos

• Business Process Automation & Enhancements
• Led initiatives to reduce manual intervention, eliminate paper-based processes & optimize existing processes
• Automated adjudication capabilities leading to lowered claims requiring manual review in accordance with policies
• Optimized logic post data review to detect high-risk claims with focus on balancing type-I & type-II statistical errors
• Matched intent to implementation for several database items to reduce provider abrasion, appeals & inaccuracies
• Enhancements rolled out in 2016; Awarded ‘Performer of the Year’ at EXL for cost savings of ~120 FTE days annually

Jan 2015 – Jun 2015 · 5 mos