Mar 2024 – Jan 2025 · 10 mos · India · On-site

• Engage with customers to understand their business needs, pain points, and desired outcomes.
• Facilitate workshops, interviews, and discussions to elicit detailed requirements.
• Analyze customer processes and design customized solutions to address their challenges.
• Map out end-to-end workflows using process flow diagrams, ensuring alignment with best practices.
• Create comprehensive SOWs outlining deliverables, timelines, and responsibilities.
• Ensure SOWs accurately reflect customer requirements and are feasible for delivery teams.
• Collaborate with Sales and Technical teams to craft compelling proposals and presentations.
• Highlight solution value propositions and technical feasibility tailored to client needs.
• Work closely with delivery teams to validate technical approaches and scope.
• Assist in estimating project timelines and resource allocation.
• Act as a bridge between customers and internal teams, ensuring clarity in requirements and expectations.
• Provide pre-implementation support to address customer queries and concerns.
• Support Sales teams by presenting solutions during client meetings and demonstrations.
• Contribute to RFP/RFI responses with detailed technical and process insights.
• Proficient in creating SOWs and process flow diagrams.
• Strong analytical, communication, and presentation skills.
• Customer-focused with a solution-oriented mindset.

Feb 2023 – Mar 2024 · 1 yr 1 mo · New Delhi, Delhi, India · On-site

• Acting as the main point of contact between the client and the project team.
• Ensure clear and effective communication with clients to understand their needs, expectations, and feedback
• Gather and analyze business requirements from clients to understand the scope and objectives of the project
• Oversee and manage the entire project lifecycle, from initiation to closure
• Ensure that the project stays within scope, time, and budget constraints.
• Create and maintain project documentation, including project plans, requirements documents, and other relevant materials.
• Manage change requests by evaluating their impact on scope, timeline, and resources.
• Conduct thorough testing of the product to ensure quality and meet client requirements before UAT.
• Develop case studies highlighting the successful completion of projects, showcasing achievements and client satisfaction.
• Support the team during the final phases of the project, addressing any issues that may arise and ensuring a smooth transition to project closure
• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

May 2022 – Feb 2023 · 9 mos · New Delhi, Delhi, India · On-site

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Aug 2021 – Feb 2022 · 6 mos · Chandigarh, India

• Researching on the local community, national, state and international current affairs.
• Meeting up the reporters, news directors and fellow news anchors to be briefed on the routine news.
• Collaborating with the news directors to pick the right stories that should be broadcasted daily considering the audience’s preferences.
• Organizing the breaking news in a way that it presents the most interesting aspects first.
• Revising scripts and preparing them well to be delivered live.
• Interviewing guests and other members.
• Introducing the news correspondents that are reporting on the scene and asking them relevant questions.
• Complying with the moral code of the journalistic profession.

Jan 2021 – Jun 2021 · 5 mos · India · On-site

• Design, implement, and monitor automated campaigns across email and web platforms
• Deliver marketing assets including email templates, forms, and landing pages
• Advise clients on marketing strategy, automation best practices, and technical advice to optimize their Pardot usage
• Conduct training in and actively promote adoption of Pardot
• Lead requirements gathering and solution design
• Build lead nurturing programs
• Support clients in their day-to-day marketing automation operations
• Track records for delivering marketing automation projects in a fast-paced environment
• Communicate project outcomes to leadership and key stakeholders
• SEO & Social handles