May 2024 – Dec 2024 · 7 mos · Melbourne, Victoria, Australia · On-site

• Analyse existing business processes, identify inefficiencies or bottlenecks, and propose innovative solutions to streamline workflows, enhance productivity, and optimize resource utilization.
• Define project scope, objectives, and deliverables, create comprehensive project plans outlining tasks, timelines, and resource requirements, and oversee project execution to ensure timely delivery within budget and scope.
• Develop detailed documentation such as business requirements documents, functional specifications, use cases, and process flows to facilitate clear communication and understanding among stakeholders and project teams.
• Develop training materials and conduct training sessions to educate end-users on new systems or processes and provide ongoing support and troubleshooting assistance to address user queries and issues.
• Identify potential risks and uncertainties associated with proposed solutions or changes, assess their potential impact on project objectives, and develop risk mitigation strategies to minimise adverse effects and ensure project success.
• Achieved 90% on-time project delivery by driving stand-ups and sprint reviews using Agile boards in JIRA.
• Improved resource allocation efficiency by 20% through optimization of MS Project schedules and capacity planning.
• Boosted compliance by 20% by streamlining project documentation processes and audit- ready logs.
• Collaborated with Head of Operations to reduce processing delays by identifying workflow redundancies using flowchart mapping.
• Increased stakeholder engagement by 15% through targeted reporting dashboards and weekly progress briefings.
• Proactively resolved blockers, contributing to a 98% milestone completion rate.

Dec 2022 – Jan 2024 · 1 yr 1 mo · Melbourne, Victoria, Australia · Remote

• Collaborate with stakeholders to understand their needs, document requirements, and translate them into clear and actionable specifications for development teams.
• Utilize various analytical tools and techniques to examine data, identify trends, patterns, and correlations, and derive valuable insights to inform business decision-making. Assist in developing mitigation strategies and contingency plans.
• Contribute to strategic planning initiatives by providing insights into market trends, competitive analysis, and emerging technologies, and recommending strategic initiatives and investment opportunities to drive business growth and competitive advantage.
• Track project expenses and ensure adherence to the budget.
• Report any financial discrepancies or issues to the project manager.
• Promote continuous learning and development within the project team.
• Directed Salesforce CRM implementations, achieving 10% under budget through lean resource planning and sprint retrospectives.
• Conducted stakeholder workshops to tailor features, increasing user adoption and client satisfaction by 20%.
• Enhanced tracking accuracy using customized JIRA boards and real-time status dashboards.
• Hosted over 50 project meetings, ensuring 95% project scope alignment.
• Delivered bi-weekly progress reports that improved executive visibility and pre-emptive risk handling.

May 2022 – Nov 2022 · 6 mos · Melbourne, Victoria, Australia · Hybrid

• Led UAT for NetSuite ERP integration, improving workflow efficiency by 15%.
• Implemented regulatory guidelines in NetSuite ERP, reducing audit discrepancies by 15%.
• Coordinated global resources, enhancing communication and minimizing delays.
• Facilitated 50+ virtual meetings between China and Australia, cutting delays by 25%.
• Strengthened cross-cultural collaboration, increasing successful project outcomes in Australia by 10% through stakeholder engagement and resource optimization.

Jul 2021 – Dec 2021 · 5 mos · Bengaluru, Karnataka, India · Remote

• Managed cross-functional scheduling and 15+ dependencies, reducing workflow inefficiencies by 30% and accelerating project delivery by 20%.
• Resolved critical system update bottlenecks, ensuring 99.9% uptime and cutting deployment
• delays by 40%.
• Optimized dependency management, reducing project cycle times by 25% and improving on-
• time delivery by 35%.
• Led change management and production releases during the Vodafone-Idea merger, ensuring a seamless transition with zero disruptions.
• Applied Agile methodologies, tracked KPIs with 95% adherence to sprint goals, and enhanced cross-team collaboration by 50%.
• Integrated advanced analytics platforms across global teams, improving decision-making and reducing project cycle times by 25%.

Jul 2020 – May 2021 · 10 mos

• FightPandemics is an altruistic platform created in the wake of COVID-19 that connects people and organizations in need of help with those that can provide it. In fostering these vital connections, we empower communities to respond more quickly and effectively to the crisis. Our vision is to create a world where humans are more resilient to emergencies.
• We are a global group of volunteers that came together to make a difference and are actively looking for other highly-dedicated individuals to join us.

May 2019 – Feb 2020 · 9 mos · Siruseri · On-site

• Client - General Electric (Healthcare)
• Designation- Mainframe Expert (Assistant System Engineer)
• Provided senior-level engineering support for an enterprise mainframe serving 10,000+ users, ensuring 99.99% system availability.
• Installed and upgraded 50+ software products, patches, and fixes annually, reducing system vulnerabilities by 30%.
• Optimized disk performance, improving storage efficiency by 25% and managing 100+ TB of data to prevent capacity issues.
• Implemented parameter adjustments and tuning strategies, increasing system processing speed by 20% and reducing latency by 15%.
• Developed high-level designs and technical solutions for IT initiatives, delivering comprehensive documentation to streamline execution.