Sep 2018 – Jun 2021 · 2 yrs 9 mos · Guwahati Area, India

Oct 2015 – Sep 2018 · 2 yrs 11 mos · Chandigarh Area, India

• Manages the day-to-day and long-term operations and staff within a BigBasket hub. Responsible for ensuring efficient package sortation through the management of Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees. Managing administrative of employees and functions and ensures administrative processes are compliant with BigBasket policies and procedures and governmental regulations.

Jan 2011 – Oct 2015 · 4 yrs 9 mos · Bathinda

• Assistant Manager – Receiving ( Supply Chain Management)
• Walmart India Pvt. Ltd-Bhatinda
• Leads Inventory Management — Helps Associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and proper use and maintenance of inventory tools and equipment.
• Leads Stocking/Receiving Operations — Helps Associates understand and apply ways to prevent theft and loss when stocking, receiving, maintaining, and securing goods, and does the same in own work.
• Maintains and processes shipments for the Store in accordance with Company policies and procedures by developing and posting delivery schedules, compiling and organizing receiving reports, verifying merchandise counts, and routing merchandise to proper locations.
• Tracks and processes claims by returning damaged goods, handling liquidation merchandise, maintaining and cleaning the clearance area, and using and filing reports.
• Receives merchandise for the Facility, and organizes and maintains the Receiving area by following Company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
• Team Management, Invoices Processing and coordination with HO Team.
• Organize and maintain receiving and storage are to adhere to regulatory directive to ensure product safety,sturdy order pallet building and safe working practices.
• Load/unload Truck, cargo and couriers.
• Maintain safe floor conditions in all areas of the warehouse at all times.
• Inspect and use proper handling of incoming and outgoing product/merchandise.
• Tag each received pallet with an inventory pallet tag, verify description and count.

Sep 2004 – Jan 2011 · 6 yrs 4 mos · Gurgaon

• Store Operations & Sales
•  Maintain & update issue logs on daily basis and SOP(Store operating Procedures)
•  Responsibility of achieving sales target, as well as ensuring that the retail store remains profitable.
•  Motivating, supervising Floor/Sales staff to achieve store target. Focused on building sales volume.
•  Establishing and maintaining customer relationships.
•  Maximize sales by influencing and driving of merchandise to optimise the sales.
•  Review stock levels, offered and allocations to achieve sales budgets
•  Coordinate with our internal team to solve the issues
•  Shrinkage control of the store (check Pilferage)
• Customer Service Management
•  Establishing and maintaining customer relationships.
•  Collecting customer feedback and query for daily basis to solve the customer problem.
• MIS
•  Collect daily sales figures of all department broken down respective category wise.
•  Analyse daily footfalls and conversion rate.
•  Analyze top SKUs and MC(Merchandise category) contributing more sale
• Back End Process
• Worked in SAP software involving tasks like inventory management, stock check, issuing purchase order, in warding and out-warding of merchandise.
• Worked in SAP Software to check stock on the floor and warehouse quantity for making requirement stock
• Checking Negative inventory for merchandise and take necessary action to avoid the negative. inventory for merchandise.
• Planning and implementing business strategies to drive revenue and increase profitability.
• Keeping abreast with competitor activities and constantly providing updates to the management.