May 2021 – Dec 2021 · 7 mos · Bengaluru, Karnataka, India

• Launched UA Pro and 4 new categories in tech, Bd, and analytics domain - A Netflix-like subscription service for people interested in developing their careers in software development. They accomplished an 8X growth in revenue during the tenure.
• Identification and development of relationships with key brands and vendors. Onboarded 50+ celebrity educators.
• It delivered around 260% growth in the daily active users with a 3.1X increase in the active subscribers.
• Responsible for Category Growth, Consumer Lifecycle Management, Pricing, Funnel Optimisation, Marketing, and sales touchpoint analysis and attribution, GTM, and Brand campaigns.
• Supervised the inside sales, created the sales playbook, and trained the BDEs on product-market fit.
• Process development, operational planning to support forecasting, and new product launches.
• Analysis of key business drivers, trends, and performance indicators.
• Content strategy and content diversification.

Apr 2020 – Apr 2021 · 1 yr

• He owned P&L while working on improving the GM and performance by productizing every flow, making end-to-end processes & sops with showcasing performance dashboards for vendors and resources, which helped motivate and incentivize them.
• Managing a team of 57 employees in the office, they overlook around 700-1000 on-field/WFH workforce.
• Maintained a strong relationship with clients while providing consultation, which helped in upscale and upsells projects.
• Managed the vendors for our Voice, SMS, and CleverTap Campaigns.
• I worked with the founders and product team to improve the product Concerning investors, clients and the workforce.
• I started using an interactive dashboard via Data studio integrated with BigQuery to analyze projects' overall health in real-time.
• He worked on improving & automating the onboarding process, reducing the TAT and manual workload.

Apr 2019 – Mar 2020 · 11 mos

• We have implemented policies and Improvising standard operating procedures for continuous improvement.
• They are developed and submitted strategy and initiative trackers to highlight current actions and proposed changes to Senior management.
• Devised, deployed, and monitored processes of a new P&L system introduced by me to boost long-term business success, increasing profit levels to 30-35%.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic project plans.
• We have cultivated strong business relationships with clients to increase overall experience, satisfaction, and retention rates.
• Managing Due Diligence Vertical under which we are working for address verification and document collection projects for clients like BetterPlace, IDfy, Indifi, AuthBridge, Criterion, Verify 360, India Lends, Tata Pay, Backtrack, Instaveritas, Hello Verify, Securitas.
• They were heading Calling Vertical with projects like Udaan Inbound calling, RM for ZestMoney, RM for Cred, RM for Myntra, RM for Happy Loans, RM for CueMath, and Enguru.
• I manage Audits Projects like ITC Juice Benchmarking Audits, BCG Toll Plaza Audits, Spinny Cars Benchmarking Audits, OLA COVID Compliance Office Audit, OLA Car Performance Audits, OLA COVID Driver Audits, P&G shop Audits, AB InBev Stock, Cooler, Promotion Audits.
• Last Mile- BigBasket, Licious, Super Daily.
• They manage a team of 32 Ops Champs while overlooking around 600 on-field/virtual workforce.

Jan 2018 – Mar 2019 · 1 yr 2 mos

• Defined strategic goals and worked with teams, departments, technology, and processes to align systems to targets.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Evaluated workforce to assess quality, timeliness, and compliance of timelines, maintain tight cost controls and maximize business operational efficiency.
• Worked on projects Like - Swiggy - Benchmarking Audits, Demand Acquisition for Peebuddy, Medlife, Pharmeasy, Netmeds, Supply Acquisition for Amazon Pay, Myntra DC Audits, Myntra - Benchmarking Audits, BD for NestAway Assure, Shop Onboarding for Bharatpur, Supply Acquisition for Uber Auto, Restaurant Onboarding for Zomato, Dineout. Ola Driver Onboarding, Policy Bazar call transcription.
• I managed a team of 2 Operations Executives & around 80 interns.

Sep 2019 – May 2021 · 1 yr 8 mos · Greater Bengaluru Area

• We executed a project for the Government of India, where we worked with the Ministry of Road Transport & Highways to implement Fastag services across every Toll Plaza in India and audit the digital adoption & quality of devices installed at the plazas. I was on deputaion from Awign.

Oct 2017 – Nov 2017 · 1 mo · Bengaluru, Karnataka, India

• Networked among local business and community organisations to develop leads and generate business.
• Over Achieved the target of monthly revenue, exceeding objectives by 143%.
• Trained other interns on the field.

Oct 2017 – Oct 2017 · 0 mo · Bangalore

Sep 2017 – Nov 2017 · 2 mos · Bengaluru, Karnataka, India

• Developed advertising tactics and implemented new solutions for increased brand awareness through social media like Facebook & Instagram.

May 2017 – Jul 2017 · 2 mos · Bangalore

• Supported campus events to increase student engagement and promote campus-wide initiatives.