Shubham Yadav

Recruiter

Gautam Buddha Nagar, Uttar Pradesh, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in talent acquisition and recruitment strategies.
Strong operational background enhancing recruitment processes.
Skilled in building candidate pipelines for diverse roles.

Stackforce AI infers this person is a Talent Acquisition Specialist with a strong operational background in HR Tech.

Contact

Skills

Core Skills

Talent AcquisitionRecruitmentSourcingCustomer ServiceProblem SolvingQuality Assurance

Other Skills

Active ListeningAnxiety ManagementApplicant Tracking SystemsArtificial Intelligence for BusinessAttention to DetailBusiness AcumenBusiness DevelopmentBusiness RepresentationCareer ManagementCentricityChange ManagementChange ReadinessClaims ResolutionClient Issue ResolutionCollaborative Problem Solving

About

Dynamic Talent Acquisition Specialist with a robust background in both Business Process Outsourcing operations and technology recruitment. During my tenure as an Operations Representative in Business Process Outsourcing, I developed a strong understanding of operational workflows, client relationship management, and the importance of delivering exceptional service. I thrived in a fast-paced environment, mastering efficient processes, problem-solving, and team collaboration to meet and exceed client expectations. Transitioning into hiring, I bring this operational acumen and customer-centric mindset to my recruitment approach. Specializing in sourcing top-tier tech and non-tech talent, I leverage my experience to understand both the technical requirements of roles and the cultural fit within organizations. My goal is to connect talented individuals with opportunities where they can excel and drive innovation. With a proven track record in both operational excellence and talent acquisition, I am committed to delivering results and fostering long-term partnerships. Let's connect to explore how I can support your recruitment needs or discuss potential collaboration opportunities.

Experience

8 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

5 yrs 5 mos

Current Experience

Biz2x

2 roles

Senior Talent Acquisition Specialist

Promoted

Apr 2024 – Present · 2 yrs 2 mos · On-site

Responsible for end-to-end planning and execution of Recruitment Drives, Campus Drives and Niche
Role Drives.
Successfully designed and implemented dashboard which is released every week to all Business
stakeholders.
Maintain knowledge of market conditions and geographies in relation to competitive salary packages
and policy practices.
Working closely with the RPO teams to hire for entry level engineering & non-engineering positions.

Talent AcquisitionRecruitment

Talent Acquisition Specialist

Dec 2020 – Mar 2024 · 3 yrs 3 mos · On-site

Responsible for end-to-end recruitment for tech and non-tech roles.
Sourcing and identifying top talent to build a healthy candidate pipeline through channels such as
LinkedIn, Instahyre, Naukri & social media channels.
Ensure proper recruitment process has been followed while hiring and the candidate meets all the
requirements.

Talent AcquisitionSourcing

Tech mahindra

Representative

Jul 2020 – Dec 2020 · 5 mos · Noida, Uttar Pradesh, India

Described and explained details about the Products and Services to customers and helps in purchasing decisions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Customer ServiceProblem Solving

Career break

Career transition

Oct 2019 – Jun 2020 · 8 mos · Noida, Uttar Pradesh

Focused on professional development and exam preparation to strengthen my expertise and readiness for future opportunities.

Cogent e services

Representative

Feb 2019 – Sep 2019 · 7 mos · Noida, Uttar Pradesh, India

Concentrix

2 roles

Senior Operations Representative

Promoted

Jul 2018 – Jan 2019 · 6 mos

Collaborate with other departments, such as training, quality, sales, marketing, and product development, to share customer feedback and insights.
Conduct quality assessments on customer interactions to ensure adherence to service protocols.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues
to increase customer satisfaction.
Train new representatives on operational processes and customer interaction best
practices.

Customer ServiceQuality Assurance

Operations Representative

Dec 2016 – Jun 2018 · 1 yr 6 mos

Maintain a deep understanding of the company's products and services.
Address and resolve customer complaints or concerns in a professional and empathetic manner.
Ensure customer account information is accurate and up to date.
Educated customers about billing, payment processing and support policies and procedures.

Customer Service