Sourabh Kala

Co-Founder

Gurugram, Haryana, India8 yrs 6 mos experience

Key Highlights

Built a multi-tenant eGift card platform.
Scaled premium bus service across 500+ operators.
Drove significant product growth and user engagement.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and SaaS industries.

Contact

Skills

Core Skills

Product ManagementProduct Innovation

Other Skills

Analytical SkillsData StructuresDigital MarketingEntrepreneurshipGoogle AdwordsGoogle AnalyticsJavaManagementMarket ResearchMicrosoft ExcelMotivational SpeakingMySQLOnline AdvertisingPhotographyPricing Strategy

About

Results-driven Product Manager with 6+ years of experience building and scaling digital products across fintech, travel, and B2B SaaS. I specialize in taking products from 0 → 1 → scale, driving measurable business impact while delivering seamless customer experiences. At Customer Capital, I built Giftstacc, a multi-tenant eGift card platform powering loyalty for top private sector banks and integrating leading suppliers. Earlier at redBus, I scaled Primo (premium bus service) across 500+ operators and launched QuickMoney, disbursing ₹12 Cr+ in its first year. At 10times, I drove a 40% uplift in networking adoption and reduced spam/fake accounts by 95% through trust-driven features. An MBA (Full-time) from IIM Indore with a Computer Science background, I thrive at the intersection of business, design, and technology. My passion lies in solving real-world problems, enabling partner success, and creating products that users love. Always eager to collaborate on creating products that truly make a difference.

Experience

8 yrs 6 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 10 mos

Current Experience

Customer capital

Product Manager

Aug 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

Managed the development and launch of a multi-tenant eGift card platform from the ground up, including web/mobile apps, client admin, and central admin modules.
Orchestrated integrations with multiple third-party suppliers to streamline voucher fulfillment and enable dual reward + redemption journeys.
Defined product vision, roadmap, backlog, and user stories; ensured alignment across business, design, and engineering teams.
Facilitated agile ceremonies and cross-functional collaboration to deliver scalable, enterprise-ready solutions.
Drove continuous platform enhancements, improving usability, adoption, and operational efficiency for clients.

Product LaunchAnalytical SkillsProblem SolvingProduct InnovationProduct Lifecycle ManagementProduct Management

Redbus

Product Manager

Jan 2022 – Apr 2024 · 2 yrs 3 mos · bengaluru · Hybrid

Owned and scaled RedBus Primo (premium bus service) with 500+ operators PAN India, delivering best-in-class customer experience through product innovation and partner enablement.
Launched “QuickMoney” instant loan product for bus operators; disbursed ₹12 Cr+ within first year, generating ₹75 Lakh+ in new revenue.
Built and rolled out Instant Refund Program, reducing refund TAT from 72 hrs to <2 hrs, improving customer CSAT from 80% → 87%.
Implemented simplified IVR & Click-to-Call support for Primo customers, cutting average wait time from 120s → <40s, enhancing customer experience and retention.
Designed & launched Operator Rewards & Training platform, achieving 80% MAU among Primo operators, significantly improving service quality (driver behavior, staff reviews, positive tags).
Accomplishment - Spot Award: Recognized for exceptional team collaboration at redBus, Q2 (22-23)

Product InnovationProduct LaunchAnalytical SkillsPricing StrategyProduct Management

10times

Product Manager

Apr 2019 – Dec 2021 · 2 yrs 8 mos · Noida Area, India

Led end-to-end ownership of Networking product enabling users to discover, connect, and meet other event attendees—drove 40% uplift in networking adoption and improved offline event engagement by 3x (4% → 12% conversion to actual event attendance).
Revamped the user dashboard with real-time messaging, event calendar, “My Connections”, and profile modules—boosted DAU/MAU engagement and made networking journeys seamless for 250K+ active users.
Launched user profile & public event calendar features, helping attendees discover mutual interests, track visit likelihood %, and plan in-person meetings—establishing a differentiated USP in the global events space.
Designed and deployed spam-prevention & fraud-detection system, reducing spam and fake accounts by 95%+, restoring trust in platform communications.
Built smart recommendation & advanced filtering algorithms to deliver personalized attendee suggestions via in-app and email channels, improving connection request success rate by 20%+.
Accomplishment: Honored with the ‘Growth Master’ Award (2020–21) for outstanding impact on product growth.

Product Management

Cargill

Project Trainee (MBA)

Aug 2018 – Sep 2018 · 1 mo · India

Designed innovative marketing strategies to engage and capture rural customers through diverse outreach methods.
Proposed an investment of ₹2.4 Lakhs in dairy fairs, projected to generate ₹8.76 Cr in revenue.

Wittyfeed

Digital Marketing Intern

Apr 2018 – May 2018 · 1 mo · Indore Area, India

Drove B2B marketing for ‘OneFeed’, a unified feed delivering informative and entertaining content to boost new user acquisition.
Analyzed global traffic sources of WittyFeed and built data-driven reports via Google Analytics, enhancing the content recommendation system for higher engagement.

Utsaha-iim indore's marketing fest

Overall Coordinator

Feb 2018 – Mar 2019 · 1 yr 1 mo · India

Led a 190-member team, successfully delivering 7 cross-functional projects by integrating efforts across 10 verticals.
Partnered with leading corporations including Raymond, FICCI, Hero MotoCorp, and Aditya Birla Group to source and execute marketing research projects.
Spearheaded both rural and urban editions of the fest along with a high-impact marketing workshop, driving a 7x increase in revenue.

Skruman

Co-Founder

May 2016 – Jan 2017 · 8 mos · Indore Area, India

Built an online platform for on-demand utility services across Indore and nearby regions.
Developed and launched an Android app enabling users to book onsite services like electrical repairs, carpentry, and plumbing.
Established a technician network in Indore, seamlessly connecting skilled workers with customers through the platform.