Sricharan Gandrapu

Operations Associate

Hyderabad, Telangana, India9 yrs 1 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in leveraging AI for operational efficiency.
  • Proven track record in process optimization and vendor management.
  • Strong focus on customer experience and satisfaction.
Stackforce AI infers this person is a SaaS Operations Specialist with a strong focus on AI-driven process optimization.

Contact

Skills

Core Skills

Vendor ManagementProject ManagementWorkflow OptimizationProcess AutomationCustomer ExperienceEscalations ManagementMarketplace OperationsMarket ResearchCustomer Experience ManagementCustomer Support

Other Skills

Stakeholder ManagementProduct DevelopmentStrategic PlanningMarket AnalysisContinuous Process ImprovementBusiness Process ManagementIndependent ContributorAI-driven researchPredictive analysisData diagnosticsWorkflow AnalysisGenerative AIPerplexityReporting & AnalysisAI modeling

About

I began my career in operations, where outcomes mattered more than opinions and systems were only as good as their worst edge case. It’s where I learned to think in processes, patterns, and trade-offs — and where I developed a low tolerance for unnecessary complexity. That foundation shapes how I work today. I now spend a significant part of my time using AI as a practical collaborator. Not to chase trends, but to solve everyday problems: designing workflows, building small internal tools, generating editable dashboard templates from plain-language inputs, and automating repetitive decision paths that slow teams down. I approach AI the same way I approached operations — with skepticism first and usefulness as the filter. If a system doesn’t reduce friction, improve clarity, or save measurable time, it doesn’t earn its place. Hype fades quickly; well-designed processes don’t. Automation, for me, is less about speed and more about precision. It forces better thinking, exposes weak assumptions, and rewards simplicity. AI becomes powerful at that point — not as a replacement for judgment, but as a multiplier for it. I’m particularly interested in how AI reshapes operations, product thinking, and decision-making for non-technical teams. How natural language becomes an interface. How dashboards become editable thinking tools rather than static reports. How good systems quietly improve outcomes without demanding attention. I learn by building and testing in the real world — shipping small things, breaking them, fixing them, and documenting the lessons. I care more about repeatable clarity than impressive demos. If there’s a consistent theme in my work, it’s this: I like turning ambiguity into structure and making complex workflows feel obvious in hindsight. Grounded by operations. Curious about systems. Focused on leverage. Always open to thoughtful conversations where ideas turn into something usable.

Experience

9 yrs 1 mo
Total Experience
1 yr 4 mos
Average Tenure
--
Current Experience

Fresh prints

Operations Associate II

Jan 2025Jul 2025 · 6 mos · New York, United States · Remote

  • Optimized supply chain resilience by leveraging AI-driven research (Perplexity) and predictive analysis to identify, vet, and onboard strategic international and domestic vendors, enhancing network reliability. Streamlined cross-functional communication by developing automated, AI-assisted outreach campaigns (Reply.io), ensuring seamless information flow for complex production schedules and improving on-time delivery. Transformed vendor performance analysis through AI-powered data diagnostics, enabling real-time, informed decisions to proactively troubleshoot delays and safeguard the customer experience. Proactively mitigated compliance risks by utilizing generative AI (ChatGPT) for rapid synthesis of evolving international regulations, ensuring inbound freight met all standards without impacting delivery promises. Accelerated issue resolution by drafting targeted investigation strategies and stakeholder communications with AI assistance, systemically reducing closure times for complex order discrepancies.
Project ManagementStakeholder ManagementVendor ManagementProduct DevelopmentStrategic PlanningMarket Analysis+3

Creosols consulting services pvt. ltd

Operations Consultant

Apr 2023Dec 2024 · 1 yr 8 mos · Remote

  • Pioneered a data-driven approach to process optimization, utilizing AI modeling (ChatGPT) to diagnose workflow inefficiencies and implement strategic interventions that achieved a 20% reduction in operational friction. Developed dynamic performance dashboards with AI-powered analytics (Copilot for Excel), transforming intricate operational data into clear, actionable insights for enhanced leadership decision-making. Elevated internal communication and compliance by authoring a comprehensive knowledge base of refined SOPs, employing generative AI to ensure clarity, consistency, and ease of access for all teams. Crafted advanced reporting mechanisms that delivered influential operational intelligence to senior management, enabled by AI-assisted analytical tools for deeper insights and efficiency. Strengthened organizational resilience through the implementation of proactive risk assessment protocols, leveraging AI research (Perplexity) to identify potential vulnerabilities and recommend data-backed mitigation strategies.
Workflow OptimizationWorkflow AnalysisGenerative AIMarket ResearchPerplexityReporting & Analysis+1

Sidekicker

Operations Specialist

Nov 2021Mar 2023 · 1 yr 4 mos · Melbourne, Victoria, Australia · On-site

  • Resolved 190-250 daily tickets/emails via Intercom with 95% CSAT, exemplifying technical expertise. Provided comprehensive troubleshooting support to clients, ensuring seamless user experiences. Collaborated with managers to enhance support processes, responses, and knowledge base. Managed compliance through efficient document/certification handling and profile approvals. Expedited hiring timelines by coordinating pre-employment screenings and documentation. Spearheaded training and mentorship for 5 new hires on advanced Tier 3 processes. Supported payroll systems and employee payments, adhering to wage/hour regulations.
Customer ExperienceCustomer Relationship Management (CRM)Escalations ManagementProcess ImprovementSOP DevelopmentTicketing Systems+4

Uber

Process Specialist

Aug 2020Dec 2020 · 4 mos · Melbourne, Victoria, Australia · Remote

  • Worked as an outreach specialist supporting the launch of Uber Eats’ grocery and liquor delivery verticals across Australia and New Zealand during COVID‑19.
  • Reached out to partner store owners across ANZ to onboard them to new categories and optimize their menus (naming, categorization, item visibility), improving customer discoverability and potential order volume.
  • Maintained and updated large product catalogues with SKUs, categories, and images for multiple merchants, ensuring clean and consistent product data.
  • Conducted competitive research on platforms like Menulog and DoorDash, comparing pricing, assortment, and promotions, and summarized insights in reports for the regional manager to inform go‑to‑market decisions.
marketplace operationsCompetitive AnalysisSKU ManagementMarket ResearchProduct CataloguesCustomer Outreach+1

Career break

Professional development

Nov 2019Nov 2021 · 2 yrs · Melbourne, Victoria

  • Pursuing my MBA Abroad

Uber

Operations Specialist

May 2016Jun 2019 · 3 yrs 1 mo · Hyderabad, Telangana, India · On-site

  • Driver Operations (India) & Rider Operations (US, Canada) Resolved 80+ daily inquiries via Zendesk, achieving 98% CSAT. Drove process automation with macro/SOP collaboration and organized global stakeholder efforts for automation. Maintained driver records, ensured data transparency, and oversaw precise payments and certifications. Repeatedly recognized as “Employee of the Month” for performance. Mentored and trained new team members for professional growth.
Customer Relationship Management (CRM)Customer Experience ManagementTroubleshootingProcess AutomationMentoring New HiresStakeholder Management+3

Amazon development centre

Customer Service Representative

Aug 2015Feb 2016 · 6 mos · Hyderabad, Telangana, India · On-site

  • Investigated and resolved customer issues in order, delivery, account management, and product inquiries. Supported order placement, returns, and exchanges with high accuracy. Consistently achieved key CSAT metrics and contributed to cross-selling and customer retention.
Customer SupportCustomer Satisfaction (CSAT)Customer Relationship Management (CRM)

Education

Kaplan Business School

Master of Business Administration - MBA

Jan 2019Jan 2021

Bharatiya Vidya Bhavan's Degree and PG College

Bachelor of Arts — Mass Communication/Media Studies

Apr 2016Present

Stackforce found 100+ more professionals with Vendor Management & Project Management

Explore similar profiles based on matching skills and experience