Dec 2024 – Present · 1 yr 6 mos · Greater Bengaluru Area · On-site

• Leading the design and delivery of localized payment solutions for APAC, LATAM, and MEA markets, scaling them to global readiness.
• Driving geo-expansion of PayPal’s core payment offerings across APAC, Middle East & Africa, and LATAM regions, ensuring compliance, reliability, and operational excellence.
• Safeguarding $4B USD TPV in Mexico by establishing redundant payment processors to eliminate single points of failure, and boosted margins by $1M USD through enabling instalments and other value-added payment services.
• Strengthening PayPal’s payments infrastructure in Mexico and Japan by driving compliance with stringent local regulatory and operational requirements.

Feb 2021 – Mar 2023 · 2 yrs 1 mo · On-site

• People Management: Oversaw performance reviews, goal setting, hiring, and mentoring/coaching of team members.
• Stakeholder Management: Managed relationships with stakeholders contingent workers, and vendors like Twilio, Melissa, Google , Geoapify, Informatica.
• Product Improvement: Enhanced PayPal BNPL and PayPal Credit application acceptance rates and auth rates by improving address data quality.
• Platform Development: Designed and delivered a next-generation location services platform handling 70 million requests per day.
• Product Integration: Integrated PayPal’s products with Venmo, Braintree, Hyperwallet, Xoom, and Simility.
• UI Enhancements: Developed advanced PayPal UI React components for address suggestions and verification, improving address data quality in critical product flows.
• PayPal Auth Improvement: Improved authentication rates by integrating a next-gen enterprise address normalization service, increasing US rates by 15bps and global rates by 0.86bps.
• Fraud Detection: Supported fraud detection and risk profiling through enterprise IP, geo, and address-based APIs.
• Cost Savings: Led initiatives saving $300K in licensing fees and migrated notification and location services platforms from on-premises to Google Cloud, enhancing availability and reliability.
• Engineering Efficiency: Improved time to detect and recover from SMS incidents, reducing detection time from 5 hours to under 5 minutes and recovery within 15 minutes.
• Agile Process Improvement: Enhanced agile processes, implemented a code review process, and led design, blueprint reviews, and failover learning discussions across the Platform Services organization.

Apr 2016 – Feb 2021 · 4 yrs 10 mos · On-site

• Notifications Central / Unified Notifications Platform: Led the development and management of PayPal's Unified Notifications Platform, delivering over 150 million notifications daily to consumers and merchants.
• Feature Development: Designed and implemented critical features for sending SMS, Email, Push notifications, WhatsApp, and Webhook notifications across various PayPal products, including Send Money, Checkout, Crypto, QR Code Checkout, and Mobile Payments.
• Next-Gen Archival System: Architected a next-generation in-house archival system for outbound notifications, handling 550 million write and 150 million read requests daily, storing 1PB of data, and scalable for the next five years.
• Low Latency Push Notifications: Developed a low latency push notification delivery route specifically for the QR Code Checkout product.
• Support Team Management: Set up and managed a 10 member L1/L2 support teams.
• Cost Savings: Implemented initiatives that saved $700K annually in Cassandra licensing costs.
• Functional & Load and Performance Testing Platform: Designed and built a platform using Google Cloud Services to provide Proof of Testing for over 3000 PayPal applications.

Apr 2013 – Mar 2016 · 2 yrs 11 mos · On-site

• Intelligent Test Recommendation Engine: Designed and delivered an engine to recommend intelligent tests.
• Automatic Code Propagation Pipeline: Developed a solution for an automatic code propagation pipeline for C++ applications.
• Performance Testing as a Service: Implemented performance testing as a service.
• Anomaly Detection: Developed a canary service to detect anomalies in production environments early.
• Product Initiatives: Led initiatives for PayPal’s merchant and consumer activity products, focusing on design contracts and end-to-end testing to enhance platform reliability.
• Platform Wellness: Ensured the overall wellness and stability of the platform.

Oct 2011 – Apr 2013 · 1 yr 6 mos · On-site

• Technical Liaison: Acted as the technical liaison between PayPal Mobile and vendors for SMS (Sybase360) and IVR (Sykes) services.
• Subject Matter Expert: Served as a subject matter expert (SME) for PayPal SMS, USSD, IVR, and mobile payments.
• Product Quality: Ensured the quality of PayPal's merchant and consumer activity products.
• Platform Reliability: Designed contracts and end-to-end testing modalities to enhance platform reliability.