Srishti Gambhir

Operations Associate

Gurugram, Haryana, India5 yrs 7 mos experience

Highly Stable

Key Highlights

Proven expertise in optimizing financial operations.
Strong leadership in managing cross-functional teams.
Skilled in problem-solving and process improvement.

Stackforce AI infers this person is a Financial Operations Manager with strong skills in process improvement and team leadership.

Contact

srishti.gambhir@ssdntech.com LinkedIn

Skills

Core Skills

Operations ManagementTeam HandlingFinancial OperationsRevenue AssuranceSales Operations

Other Skills

Account ReconciliationAccounts Receivable (AR)Business AdministrationBusiness DevelopmentBusiness Relationship ManagementCommerceCommunicationConflict ManagementCross-functional Team LeadershipCustomer Relationship Management (CRM)Data EntryDecision-MakingExecutive SupportIBM SPSSInternal Audits

About

Experienced professional with 4+ years specializing in optimizing business and financial operations. Skilled in process improvement, project management, and problem-solving. Committed to driving continuous operational improvement and fostering team efficiency to achieve organizational objectives.

Experience

5 yrs 7 mos

Total Experience

2 yrs 1 mo

Average Tenure

1 yr 3 mos

Current Experience

Genpact

Assistant Manager

Mar 2025 – Present · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Team Handling/ people facing role & Leading 15 to 45 resources and keeping an engaged workforce .
Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLAs.
Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations.
Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times .
Improved operational efficiency by adopting new technology for inventory management.
Enhanced team productivity by streamlining operational processes.

Team handlingOperations ManagementCross-functional Team LeadershipProblem SolvingInternal Audits

Sunstone

2 roles

Revenue Assurance & Collection Manager

Apr 2024 – Mar 2025 · 11 mos · On-site

Verified Student payments across multiple Campuses in CRM, aligning transactions with Contractual Agreements.
Issuance of invoices to the clients, tracking of timely collections, and ensuring there are no doubtful debts.
Conducted daily reconciliation of Cashfree PG transactions, ensuring precision in chargebacks and fee deductions.
Identify and analyze the area of Revenue leakage and take proactive actions to mitigate leakage & risk, perform daily operational activities like source PG
reconciliation.
Initiated and managed the opening of escrow accounts for colleges or current accounts with Standing Instructions, fostering seamless financial transactions.
Executed student refund procedures in strict accordance with company policy,factoring in received amounts in college or company accounts to ensure. accurate and policy-compliant transactions.
Executed reconciliations for loan disbursements through partner networks such as Propelled, JM Financial, and Jodo.
Updated and managed client dashboards while providing prompt resolution to payment-related queries via email and Freshdesk support
Generated daily bank reconciliation reports to summarize and identify unsettled and settled amounts, ensuring accurate and up-to-date financial
records.
Managed daily founder's reporting, providing timely and accurate insights into daily collections from various sources to support strategic decision-making.

Account ReconciliationAccounts Receivable (AR)Financial OperationsMicrosoft ExcelRevenue Assurance

Operations Manager

Apr 2021 – Mar 2024 · 2 yrs 11 mos · On-site

Complete Ownership of Sales Operations and managing & building and adjusting their schedules, addressing and resolving queries,training, and onboarding new BDM.
Proficiently calculated monthly incentives by evaluating the prior month's performance against targets.
Collaborated closely with finance and HR departments to ensure accurate and timely incentive payments, fostering motivation and performance
monitoring for all sales employees.
Responsible for calculating the payout of the third party also monthly & resolving financial issues for 450 Channel Partners.
Ensured all Central Verification cases and refund cases processes complied with legal and regulatory standards.
Prepared and delivered regular reports to senior management, outlining case metrics and areas for improvement.
Proficiently managed end-to-end invoice processing for all channel partners, ensuring accurate and timely payments.
Strategically provided advance payments to partners, optimizing cash flow and strengthening business relationships.
Ensured strict compliance with financial regulations and company policie

Microsoft OfficeLeadershipTeam ManagementProblem SolvingProject ManagementFinancial Operations+4

Healing lives solutions private limited

Operation executive

Feb 2018 – Aug 2018 · 6 mos · Gurgaon, Haryana

Operation at Fortis Memorial Research Institute, Gurgaon.
Coordinate on daily basis all incoming international & domestic inquiries and forward it to the international desk through email.
Giving the updates to the interpreters (Lead Source Providers) on the status of the patients or their payments based on the information received from the hospital.
Follow up with the international desk for a quicker response.
Reply back the inquiry received from the international desk to the patient/his family through email or to the source of inquiry's concerned person.

Microsoft OfficeProblem Solving