Jul 2023 – Jul 2024 · 1 yr · Sofia, Sofia City, Bulgaria · Hybrid

• Working alongside the CEO, CTO and CFO to manage the reporting and administration of all commercial activities.
• Prepare weekly reporting updates
• Maintain ongoing reporting for commercial achievements, throughout CRM and Reporting processes in place.
• Maintain relationships with internal stakeholders to continuously improve the reporting process.
• Organising the development and testing of the solutions before being delivered
• Organising the SLA of the solutions, as well as making sure we understand and meet all the client's needs

Jan 2023 – Jun 2023 · 5 mos · Sofia, Sofia City, Bulgaria · Remote

• Working alongside the Head of Channel Success to manage the reporting and administration of all channels’ commercial activities.
• Maintain ongoing reporting for commercial achievements, throughout CRM and Reporting processes in place.
• Prepare quarterly reporting for the Executive level for the channel commercials’ achievements.
• Maintain relationships with internal stakeholders to continuously improve the reporting process.

Dec 2022 – Present · 3 yrs 6 mos · Sofia City, Bulgaria

• I have gained invaluable experience in professionally managing a non-profit structure, supporting its cause while maintaining the professionalism required for that role. I have also had multiple television appearances and connections with many notable people, as well as people to support the functioning of the organisation.

May 2022 – Sep 2022 · 4 mos · Sofia, Sofia City, Bulgaria

• The Senior Compliance role in Novus features a multitude of responsibilities covering Onboarding, EDD, Transaction monitoring and Financial Crime:
• performing and analyzing third-party screenings on individuals via CIFAS, Onfido and Comply Advantage; as a senior Compliance analyst, I helped organize and structure some of the onboarding flows;
• communicating with users regarding EDD checks, requesting data and analyzing it
• daily monitoring and investigation of suspicious transactions, customer and third-party activity;
• creating and filing SARs;
• monitoring and documentation of unusual activity and AML/CFT red flags
• escalation point of contact for corner cases by the Customer Experience and Compliance teams
• During the time spent in Novus, I have gained and developed good proficiency in conducting risk assessments, performing analysis of transactions in real-time or near real-time, Monitoring customers' behaviour and effectively liaising across different teams globally, identifying fraud risks and following preset monitoring and fraud mitigating procedures. During my tenure in the company, I improved upon my data analysis skills and continued to establish good relationships with various departments (Customer Experience, Operations and Marketing) to ensure good operational synergy.

Jul 2020 – May 2022 · 1 yr 10 mos

• The additional responsibilities of the Senior KYC Quality Analyst role include, but are not limited to:
• Managing a small team of 3 Contractor KYC Quality Analysts
• Building KYC Policies and procedures from scratch
• Generating reports with detailed data analysis, outlining trends and improvement areas
• Managing new joiner training within the KYC QC department, and
• Communicating with third-party vendors for the implementation of new QC-related systems

May 2019 – Jul 2020 · 1 yr 2 mos

• The quality control role in Tide is independent of the KYC team. It includes maintaining regulatory compliance in relation to KYC processing, for both the Onboarding and the Review processes. Main responsibilities include:
• Аssisting in identifying problem areas and risks associated with current processes and
• make recommendations for improvement where required;
• Undertake a reporting duty
• Working towards reducing regulatory and reputational risk;
• Еnsuring client due-diligence policies are strictly adhered to;
• Conducting 4-eye checks on analyst-level work;

Nov 2017 – May 2019 · 1 yr 6 mos

• As a Risk Quality Management and Training specialist the main fields of responsibility include:
• Creating and updating documents regarding the workflow of all risk departments
• Providing feedback on agents' quality performance
• Training new joiners
• Organizing coaching sessions for under-performing agents

Oct 2016 – Oct 2017 · 1 yr

• As an Anti-Money Laundering specialist, main responsibilities were to stay informed of the AML legislation, to monitor transaction through 3rd party risk engines and to report to the respective department when discrepancies were found.
• Because of top performance rates, procedure change ideas and guidance of team members, a promotion to QA and Training specialist was acquired.

Dec 2015 – Sep 2016 · 9 mos · Bulgaria

• As a Risk Operations associate I have to make sure everything is fine with the customers' accounts. Most of the customer risk and fraud related issues go through our team and we have to keep them away from the company.

May 2015 – Sep 2015 · 4 mos · United States

• As a waiter in a Mexican restaurant, I had to make sure that the customers receive everything they want from service to food and drinks. I was the communication link between the kitchen and the customers. I also processed all types of payments.

Jul 2014 – Oct 2014 · 3 mos · 17232 N Village Main Blvd, Lewes, DE 19958, USA

• I had to make sure all the fruit and vegetables are fresh and in order in the supermarket.

Jul 2014 – Oct 2014 · 3 mos · 208 Rehoboth Ave, Rehoboth Beach, DE 19971, USA

• As a prep cook I had to make sure all the food is ready and well prepared
• for the chefs behind the line.

Aug 2013 – Dec 2013 · 4 mos · Bulgaria

• As a junior game tester I was in charge with finding bugs with the games of the company. What that means is we had to thoroughly go through every section of the application and find if something is wrong. What this job gave me was keen attention to the detail.