SUBHANKAR ROY — Operations Associate

I am a dedicated and results-oriented professional with a robust background in customer- focused roles, including promoter, sales associate, and customer relationship officer. Throughout my career, I have demonstrated a proven ability to build strong customer relationships, drive sales, and enhance overall customer satisfaction. My approach centers on understanding client needs and delivering effective solutions through exceptional communication and interpersonal skills. In my current role as a Customer Relationship Officer at Finovo Micro Service Foundation, I excel in proactively engaging with clients to understand their financial requirements, offering personalized solutions, and ensuring a seamless loan or savings journey. I am adept at guiding clients through the application process while maintaining compliance with regulatory standards. My commitment to financial literacy and responsible credit use has helped promote sustainable financial practices among clients, thereby maximizing repayment rates and customer retention. Previously, as a Sales Associate at Reliance SMSL Limited, I honed my skills in understanding customer preferences and providing tailored product recommendations. By leveraging a deep understanding of merchandise features, benefits, and promotions, I consistently achieved or exceeded sales targets through effective upselling and cross- selling strategies. My collaborative approach with team members and department managers ensured high store standards and optimized customer satisfaction. I am skilled in customer relationship management, sales and negotiation, problem-solving, and team collaboration. My technical proficiency includes Microsoft Office Suite (Excel, Word, PowerPoint), Visual Basic, Macro, and Microsoft Access, enhancing my ability to streamline processes and deliver impactful results. I am now seeking new opportunities in a dynamic organization that values exceptional customer experiences and is committed to achieving ambitious business goals. My passion for customer service excellence and proven track record make me a valuable asset in driving growth and fostering lasting client relationships.

Stackforce AI infers this person is a Customer Relationship Management expert with a focus on sales and technical support in the telecommunications sector.

Location: West Bengal, India

Experience: 4 yrs 9 mos