Sudhir Pai (PGDBM, MS, PMP®, CSP®)

Technical Program Manager

Bengaluru, Karnataka, India22 yrs 1 mo experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 15+ years in program management across telecom and software.
  • Expert in cloud-native architecture and Agile methodologies.
  • Recognized for leadership in customer escalations and project recovery.
Stackforce AI infers this person is a Telecom Program Manager with expertise in Agile and cloud-native technologies.

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Skills

Core Skills

Program ManagementAgile TransformationProgram GovernanceAgile @ ScaleQuality Assurance

Other Skills

TroubleshootingCustomer Relationship Management (CRM)Cross-functional executionRisk managementSLA adherenceKubernetesDockerCI/CDTesting protocolsRegression planningPerformance testingLab redesignTest capabilitiesStandardizing test tool usageCross-functional Collaborations

About

Senior Program / Technical Program Manager with 15+ years of experience delivering complex, multi-team software and platform programs across telecom, product engineering, and large-scale distributed systems. I specialize in bringing structure to ambiguity—owning programs end-to-end from planning through release, aligning engineering, product, QA, and business stakeholders to deliver predictable outcomes at scale. My strengths lie in: Driving execution across multiple agile teams Managing cross-team dependencies, risks, and release readiness Translating strategy into roadmaps, milestones, and delivery plans Providing clear executive visibility through metrics, status, and risk mitigation I’ve led global programs involving cloud-native platforms, CI/CD-driven releases, and complex system integrations—consistently improving delivery efficiency, reducing resolution time, and strengthening execution governance. Known for a calm, data-driven leadership style, I act as a single-threaded owner for high-impact initiatives, escalation management, and recovery of at-risk programs. 🔹 Domains: Platform & Product Engineering, Telecom Systems, Enterprise Software 🔹 Expertise: Program Governance, Agile @ Scale (Scrum / SAFe), SDLC, Release Management 🔹 Tools: Jira, Confluence, MS Project, Smartsheet, Asana 📍 Based in Bangalore | Open to Senior Program Manager / Technical Program Manager roles 📩 Happy to connect with hiring managers, recruiters, and peers Core Competencies: Program Management (PMP®, CSP®, SAFe) | Agile Transformation | Cloud-Native & BareMetal NE | Kubernetes | Docker | CI/CD | DevOps | QA Strategy | Telecom Systems | 5G/4G Networks | Jira | Escalation Management | Release Governance | Cross-Functional Leadership | Risk Mitigation | SLA Compliance | Executive Reporting

Experience

22 yrs 1 mo
Total Experience
4 yrs 5 mos
Average Tenure
5 yrs 6 mos
Current Experience

Mavenir

Senior TPM

Nov 2020Present · 5 yrs 6 mos · Karnataka, India · Hybrid

  • In my current role, I lead the end-to-end support strategy for global customer deployments, achieving 100% compliance and significantly accelerating time-to-market for Tier-1 operators. I orchestrate cross-functional execution among engineering, QA, and support teams to deliver critical features within tight timelines, enhancing SLA adherence and customer satisfaction. My proactive risk and dependency management strategies have mitigated potential issues, while my focus on operational excellence has driven a measurable uplift in productivity and optimized turnaround times by over 40%. I also serve as the primary liaison between various teams, ensuring alignment of business priorities with technical execution.
  • Achievements: I have been recognized for my exemplary leadership in managing customer escalations, ensuring project recovery without service degradation. My efforts in elevating team readiness and technical maturity have been acknowledged through the Mavenir Spotlight Award for exceptional performance and contributions to project success.
TroubleshootingCustomer Relationship Management (CRM)Program ManagementAgile Transformation

Nokia

Product Architect

Feb 2015Nov 2020 · 5 yrs 9 mos · Bengaluru Area, India · Hybrid

  • At Nokia, I led the architectural shift to cloud-native deployments using Kubernetes and Docker, significantly boosting scalability and reducing provisioning cycles. I owned the full-cycle Agile delivery process, driving sprint velocity and stakeholder alignment across distributed teams. My role involved authoring Functional Requirements Specifications for critical telecom applications and spearheading QA strategy modernization, which resulted in a 30% reduction in escape defects. I also facilitated DevOps adoption by integrating CI/CD pipelines, improving release cycle times.
  • Achievements: I was awarded the Nokia Appreciate Excellence Award for my exceptional quality assurance and delivery leadership, successfully navigating high-complexity test environments and consistently delivering ahead of schedule.
TroubleshootingCustomer Relationship Management (CRM)Program GovernanceAgile @ Scale

Cisco

2 roles

Software Engineer IV

Sep 2010Dec 2014 · 4 yrs 3 mos · Bangalore · On-site

  • In this role, I delivered zero-blocker builds for critical LTE releases by enforcing rigorous testing protocols. I streamlined test case execution, reducing testing time and implementing exploratory testing strategies to uncover critical issues faster. I also created regression planning frameworks aligned with customer priorities, ensuring that our testing efforts were closely tied to business goals.
  • Achievements: My contributions led to significant improvements in testing efficiency and product quality, enhancing overall project delivery timelines.

Senior Software Engineer

Sep 2008Sep 2010 · 2 yrs · Bangalore · On-site

  • I led system performance testing for SGSN/CGSN, focusing on improving CEPS and throughput benchmarks. My initiatives in lab redesign and performance characterization resulted in a 30% reduction in escape defects, significantly enhancing product reliability.
  • Achievements: My efforts in performance testing were instrumental in achieving key project milestones and improving overall product quality

Motorola home india

Senior software Enginner

Feb 2006Sep 2008 · 2 yrs 7 mos · On-site

  • I successfully transitioned the CDMA 688 Lab from the US to India, building test capabilities from the ground up. I trained engineers and standardized test tool usage across diverse global teams, ensuring consistency and quality in our testing processes.
  • Achievements: My leadership in establishing testing capabilities was crucial in enhancing the overall efficiency and effectiveness of the testing team.

Mascon global

Software Engineer

Jan 2004Jan 2006 · 2 yrs · On-site

  • I set up a test lab for CDMA PDSN/HA and led end-to-end testing for 3G SITT initiatives, ensuring that our testing processes met the highest standards of quality and reliability.
  • Achievements: My contributions in establishing testing protocols were key to the successful delivery of critical projects during my tenure.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

PGDBM — Computer/Information Technology Administration and Management

Jan 2020May 2022

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

DBM IT — Computer/Information Technology Administration and Management

Jan 2019Jan 2020

Birla Institute of Technology and Science, Pilani

Master of Science (MS) — Software Systems

Jan 2007Jan 2009

Goa Engineering College - Government of Goa

Bachelor of Engineering - BE

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