Jul 2022 – Jan 2023 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• Lead development teams to deliver releases of Ushur No-Code Platform, world’s first AI-powered Customer Experience Automation™ platform. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, combines Conversational Automation and Knowledge Work Automation, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
• Work with product managers, partners, and business groups to categorize and describe solutions for business and technical requirements.
• In touch with the latest frameworks and technologies in the industry, to be influential in all choices related to Ushur’s SaaS application stack and apply the experience to improve the product features
• Evaluate requirements and work with PMO to create a project plan
• Effectively facilitate daily stand-ups, early risk identification and mitigation, dependency resolution, follow-ups for gap-closure, etc.

Jul 2018 – Jul 2022 · 4 yrs

• Roles & Responsibilities
• As R&D Leader and Prime Interface to Customer
• Management of Development, QA, and Automation Teams
• Lead the development, QA, and automation teams effectively.
• Ensure seamless communication and collaboration within the teams.
• Oversee the integration of various processes and workflows to maximize efficiency.
• End-to-End Product Delivery
• Take charge of the entire product delivery lifecycle.
• Ensure timely and quality delivery of product releases.
• Provide post-delivery support and maintenance to guarantee customer satisfaction.
• Customer Problem and Need Validation
• Continuously prioritize tasks and projects based on a deep understanding of customer problems and needs.
• Validate customer requirements to align the development process with customer expectations.
• Leadership in Development & QA
• Facilitate discussions within the development and QA teams to ensure clarity and alignment.
• Provide necessary clarifications and accept stories for development.
• Engage in testing and validation processes, contributing to design activities and decisions.
• Customer and Stakeholder Engagement
• Conduct interviews with customers and stakeholders to gather insights and feedback.
• Elaborate on personas to better understand customer needs and preferences.
• Collaborate routinely with UX teams to make informed design decisions that enhance user experience.

Aug 2016 – Jul 2018 · 1 yr 11 mos

• Managed Product Development of IOT based Comprehensive open platform video surveillance solution.
• Product features interfaces with Video Analytic, IOT Devices including different HVAC & other Panels, Sensors
• A Video Management Software suitable from small business to large enterprises requiring thousands of cameras
• Beyond surveillance – video analytics: A large suite of video analytics.

Oct 2014 – Jul 2016 · 1 yr 9 mos · Bangaon Area, India

• Work in SIP, VOIP, PSTN, IVR Voice Platform, VoiceXML, Call Control XML, Text-to-Speech Technology
• Integrate technologies to Develop a standard voice platform in Cloud Environment.
• Lead solution teams on large-scale computing projects.
• Work in virtualized production environment.
• Communication with Operations staff, vendors, and technology partners.

Jul 2012 – Sep 2014 · 2 yrs 2 mos

• Have been Global Area Prime for a new Development & Sustenance Programs in Mobile NGN, representing Area across multiple global locations. Responsibilities included evaluation & prioritization of new requirements of the Customers, coordinating and ensuring availability of resources, schedule and delivery plan etc. for the Program. Responsible for progress monitoring, resolution of blocking issues and status reporting of all Design activities to Higher Management.
• Responsible for timely resolution of Customer issues and for ensuring proper co-ordination within local/cross site Teams for distribution of tasks and schedule preparation of global deliveries.

Apr 2009 – Jun 2012 · 3 yrs 2 mos

• Genesys, Timesten, WCS, VOIP, SIP, People Management, Agile

Apr 2007 – Apr 2009 · 2 yrs

Mar 2004 – Apr 2007 · 3 yrs 1 mo

• Joined Alcatel-Lucent in 2004

Dec 2003 – Mar 2004 · 3 mos

• Worked in NM Group

Jan 2003 – Jan 2003 · 0 mo

• Development of VXML Multimodal Applications based, Natural Grammar

Jan 2000 – Jan 2003 · 3 yrs

• Telecom - IVR, SIP, VXML, RTP, TTS, ASR, SMTP

Jan 2000 – Jan 2003 · 3 yrs

• Developed Service Creation Tools in Java, VXML Interpreter, SIP based Application Server, SIP Based Media Server, Windows based Multimedia Applications