Sudipta Chakraborty

Product Manager

Kolkata, West Bengal, India7 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in program and project management.
Proven track record in improving customer experience.
Strong leadership in managing large teams.

Stackforce AI infers this person is a Project Management professional with expertise in operational excellence and customer experience in logistics.

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Skills

Other Skills

AutoCADBuilding Design and related softwaresLeadershipManagementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordProject ManagementPublic Speakingcivi

About

Strong program and project management professional. Have handled various data and people driven projects in the past to drive growth and continuity in order to improve customer experience keeping the long-term strategies at the center.

Experience

7 yrs 6 mos

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 3 mos

Current Experience

Blackbuck (zinka logistics solutions pvt. ltd.)

7 roles

Senior Category Manager - Telematics

Mar 2024 – Present · 2 yrs 3 mos

National Operations Manager - Telematics

Aug 2023 – Feb 2024 · 6 mos

Managing a team of nearly 500 people who onboard and provide service to fleet owners using blackbuck telematics services in India.

Program Manager - Sales Excellence

Promoted

Nov 2022 – Aug 2023 · 9 mos

Preparation and deployment of sales strategy devised in head office across all the regions in India. Working closely with the stakeholders like HR, finance, Analytics team and Marketplace category team to get the best productivity out of the FOS sales team and acquire demand for the Marketplace product.

Category Manager - Platform Trust | Marketplace

Apr 2022 – Dec 2022 · 8 mos

Associate Manager - Platform Trust | Marketplace

Promoted

Jul 2021 – Jun 2022 · 11 mos

1. Developed an entire charter from scratch to ultimately improve the customer experience on the trucking marketplace.
2. Identified and developed parameters that will enable trust building between supply and demand users to facilitate transactions between demand and supply.
3. Developed processes to mitigate issues between demand and supply users so that both can come out of the transaction with good experience.

Associate Category Manager | Loadboard

Jan 2021 – Jun 2021 · 5 mos

1. Drove Acquisition and retention of users on the supply side of Trucking Marketplace through different channels.
2. Built a 130 member tele team that will engage with new and dormant users of the supply app and handhold them in using the app better.
3. Led rapid manpower scaleup, lead management, analytics based process improvement initiatives.

Sales Intern

Aug 2020 – Dec 2020 · 4 mos

Center for cognitive activities, nit durgapur

Convener & Head

May 2019 – Jun 2020 · 1 yr 1 mo · NIT Durgapur

1. Worked in the largest technical club of NIT Durgapur between 2017-2020 in various capacities.
2. Led the 150 member club as the Convener & Head in session 2019-2020.
3. Handled and channelized a budget of ~30 lakhs provided by NIT Durgapur and private sponsors to drive various college and national level activities promoting engineering, Innovation and science including the Annual Techno-Management Fest AAROHAN 2021.

Municipal engineering directorate, asansol division

Summer Trainee

May 2018 – Jun 2018 · 1 mo · India

1. Observation and analysis of the construction of Infiltration Gallery(IG) Near Chinakury River and the construction of Ground Level Reservoirs (GLRs) & Over Head Reservoirs (OHRs) associated with it.
2. Estimation of a Civil Construction Project based on the schedule of rates prepared by the PWD section of Govt. of West Bengal.
3. Supervision of low scale constructions of Parks, Boundary Walls and drainage systems.

Nit durgapur

Training and Placement Coordinator

Apr 2018 – Jul 2020 · 2 yrs 3 mos · Durgapur

1. Worked with the Training and Placement Cell of NIT Durgapur in sessions 2018-2019 & 2019-2020.
2. Executed more than 100 campus placement drives while closely coordinating the Training & Placement Cell, NIT Durgapur and the Campus recruitment teams of different companies.
3. Engaged and built relationship with HRs of various companies to so as to increase campus visits and eventually maximize student placements.