Suhail Joo

Founder

Gurugram, Haryana, India8 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Founder of innovative customer experience platform.
Expert in automating customer service processes.
Proven track record in customer success leadership.

Stackforce AI infers this person is a SaaS entrepreneur with expertise in customer experience and automation.

Contact

Skills

Core Skills

EntrepreneurshipCustomer ExperienceProject Management

Other Skills

Agile MethodologiesAgile Project ManagementAgilityArtificial IntelligenceAutomationBusiness PlanningBusiness Process ImprovementBusiness Relationship ManagementBusiness StrategyBusiness-to-Business (B2B)Change ManagementClient ManagementClient RelationsClient ServicesCommunication

About

My journey began on the frontlines of Customer Support, answering support calls, handling escalations, and learning what it really takes to earn trust. Not just from customers, but from teams, managers, and stakeholders who needed someone to take ownership. That mindset stuck with me. Over the years, I led customer success across teams from SaaS to finance to telecom. And somewhere along the way, I noticed a pattern. Everyone was solving faster, but no one was solving better. That’s how Pullse was born, to help CX teams automate the repetitive, surface real-time insights, and focus on conversations that actually build trust. Today, as Founder & CEO, I’m building a platform that makes customer experience less reactive, more human, and radically scalable. Because great CS isn’t a department. It’s the pulse of any business that wants to last. If this is a mission that excites you or a problem you’re solving too, let’s catch up. 📩 suhail@pullse.ai

Experience

8 yrs 10 mos

Total Experience

10 mos

Average Tenure

3 yrs 1 mo

Current Experience

Antler

Entrepreneur - VN7 Residency

Oct 2024 – Dec 2024 · 2 mos · Ho Chi Minh City, Vietnam · On-site

Antler is a global early-stage venture capital firm that invests in the defining technology companies of tomorrow.

EntrepreneurshipStart-up Ventures

Pullse

Founder & CEO

May 2023 – Present · 3 yrs 1 mo · Remote

The future of AI in customer service is more than chatbots. Pullse represents the next wave—conversational AI that transforms fragmented engagements into continuous, personalized journeys.
Pullse helps companies boost satisfaction, loyalty and growth through intelligent, seamless experiences. Let's connect if you're ready to deliver wow service that turns transactions into lifelong bonds.

EntrepreneurshipCustomer ExperienceArtificial IntelligenceAutomation

Swym

Customer Success

Sep 2022 – Jun 2023 · 9 mos · Remote

Legistify

Customer Success Leader

Mar 2022 – Jun 2022 · 3 mos · Gurugram, Haryana, India

Upcred

Head Of Sales & Success

Jan 2022 – Feb 2022 · 1 mo · Bangalore Urban, Karnataka, India

Almabase

Customer Success Manager

Apr 2021 – Dec 2021 · 8 mos

Bolsterbiz

QA Tester

Sep 2020 – Jan 2021 · 4 mos · New Delhi, Delhi, India

Cvent

Mobile Solutions Specialist

Jan 2019 – Mar 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

>Worked basis the SAAS methodology, a key driver for client onboarding ensuring smooth transitioning and providing strategic guidance and consultative solutions for organizations ranging from SMB's to Enterprises. Managed a portfolio of 130+ accounts.
>Maintaining business relationship and ongoing communications during and post implementation of the project.
>Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
>Developed and implemented pursuit plans for all opportunities with assigned key accounts.
>Identified sales opportunities by assessing environment and devising and implementing winning strategy.
>Drove operational improvements which resulted in savings and improved profit margins.

SaaSClient ManagementOperational ImprovementsCustomer ExperienceProject Management

American express

Sr. New Accounts Analyst

Jan 2018 – Jan 2019 · 1 yr · Gurgaon, Haryana, India

>Responsible for processing client acquisitions by maintaining a streamlined customer experience.
>Was successfully able to analyze and suggest improvement in existing processes and procedures, to ensure timely and error-free processing of Card Applications.
>Successfully identified and stopped a credit fraud involving more than 5000 high value credit cards.