Sumit Bhardwaj

Operations Associate

North Delhi, Delhi, India9 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in business process improvement.
  • Strong background in operations management.
  • Skilled in team leadership and mentoring.
Stackforce AI infers this person is a Fintech professional with strong operational and analytical skills.

Contact

Skills

Core Skills

Business Process ImprovementOperations Management

Other Skills

Microsoft ExcelBusiness LoansTeam ManagementNegotiationCustomer SatisfactionCommunicationTeam workProblem SolvingLeadershipTeam LeadershipManagement Information Systems (MIS)Team MentoringTeam MotivationMarketing Communications PlanningData Analysis

Experience

9 yrs 1 mo
Total Experience
4 yrs 6 mos
Average Tenure
5 yrs 5 mos
Current Experience

Paytm

2 roles

Assistant Manager

May 2023Present · 3 yrs 1 mo · Noida, Uttar Pradesh, India

  • Daily basis tracking business lending leads and disbursal numbers.
  • MIS analysis and published the report.
  • SOP creation for streamline the process.
  • IVR inflow analysis to improve the customer/merchant handling process.
  • Focus on SLA to improve customer/merchant experience.
  • Dealing with lender partners as per requirements.
  • Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners.
  • Releasing whitelist base with distribution channels (Lending FSE, Call centre).
  • Business lending lead retrials activity.
  • Business lending lead approval activity.
  • Business lending lead failure activity.
  • Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection etc).
Microsoft ExcelBusiness LoansBusiness Process ImprovementOperations Management

Senior Associate

Jan 2021May 2023 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

  • Daily basis tracking business lending leads and disbursal numbers.
  • MIS analysis and published the report.
  • SOP creation for streamline the process.
  • Co-ordinating with various teams.
  • Focus on SLA to improve customer/merchant experience.
  • Dealing with lender partners as per requirements.
  • Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners.
  • Releasing whitelist base with distribution channels (Lending FSE, Call centre).
  • Business lending lead retrials activity.
  • Business lending lead approval activity.
  • Business lending lead failure activity.
  • Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection)
  • Giving training and experience to new employees like -Junior, managers and fses about products and tools
Microsoft ExcelBusiness LoansBusiness Process ImprovementOperations Management

Pine labs

2 roles

Management Information System Executive

Dec 2016Aug 2020 · 3 yrs 8 mos

Management Information System Executive

Dec 2016Aug 2020 · 3 yrs 8 mos

Education

Delhi University

Bachelor's degree — Bachelor in commerce

Jan 2011Jan 2016

Stackforce found 100+ more professionals with Business Process Improvement & Operations Management

Explore similar profiles based on matching skills and experience