Sumit Bhardwaj

Operations Associate

North Delhi, Delhi, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in business process improvement.
Strong background in operations management.
Skilled in team leadership and mentoring.

Stackforce AI infers this person is a Fintech professional with strong operational and analytical skills.

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Skills

Core Skills

Business Process ImprovementOperations Management

Other Skills

Microsoft ExcelBusiness LoansTeam ManagementNegotiationCustomer SatisfactionCommunicationTeam workProblem SolvingLeadershipTeam LeadershipManagement Information Systems (MIS)Team MentoringTeam MotivationMarketing Communications PlanningData Analysis

Experience

9 yrs 1 mo

Total Experience

4 yrs 6 mos

Average Tenure

5 yrs 5 mos

Current Experience

Paytm

2 roles

Assistant Manager

May 2023 – Present · 3 yrs 1 mo · Noida, Uttar Pradesh, India

Daily basis tracking business lending leads and disbursal numbers.
MIS analysis and published the report.
SOP creation for streamline the process.
IVR inflow analysis to improve the customer/merchant handling process.
Focus on SLA to improve customer/merchant experience.
Dealing with lender partners as per requirements.
Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners.
Releasing whitelist base with distribution channels (Lending FSE, Call centre).
Business lending lead retrials activity.
Business lending lead approval activity.
Business lending lead failure activity.
Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection etc).

Microsoft ExcelBusiness LoansBusiness Process ImprovementOperations Management

Senior Associate

Jan 2021 – May 2023 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

Daily basis tracking business lending leads and disbursal numbers.
MIS analysis and published the report.
SOP creation for streamline the process.
Co-ordinating with various teams.
Focus on SLA to improve customer/merchant experience.
Dealing with lender partners as per requirements.
Monitoring of reconciliation and refund related issues and raising with concerned stakeholders and lenders partners.
Releasing whitelist base with distribution channels (Lending FSE, Call centre).
Business lending lead retrials activity.
Business lending lead approval activity.
Business lending lead failure activity.
Highlighting Pre and Post onboarding issues with various teams ( LOS, LMS, Product, Collection)
Giving training and experience to new employees like -Junior, managers and fses about products and tools