Feb 2023 – Aug 2023 · 6 mos · Gurugram, Haryana, India · On-site

Apr 2022 – Feb 2023 · 10 mos · Gurugram, Haryana, India

• 1. Identified and developed 6+ channels to build a source and scale tutor supply economically
• 2. Developed sourcing and supply as a program which has routine activities and ad-hoc activities based on demand, scalability and cost
• 3. Developed capability to start tutor influx from any geography (Pan India and worldwide)
• 4. Worked with different verticals and stakeholders to ensure a smooth tutor onboarding journey
• 5. Managed a team of 15+ people and ensured sourcing expansion for South India, USA, UAE and Canada
• 6. Identified process operations changes to improve performance and productivity of team and process flow
• Milestone Achievements:
• 1. Spearheaded projects to improve daily acquisition of tutors by 50% and target cohorts’ acquisition by 100
• 2. Increased monthly tutor incoming flow from 18,000 to ~27,000
• 3. Minimized initial tutor acquisition cost from INR 1,000 to INR 172 through ad hoc
• channels
• 4. Developed an organic tutor acquisition program by setting multiple sourcing channels; ensured supply of US native tutors at zero acquisition cost

Jul 2021 – Apr 2022 · 9 mos · Gurugram, Haryana, India

• Projects/ Program planning and implementation for quick resolution on breaking matrices.
• Identifying breaking cohorts for realtime improvement in Business Matrice
• Implementation of NPS, and compliance strategies to maintain operational hygiene
• Root Cause Analysis and Program/Project efficiency.
• Cost Impact and Analysis of new/modified strategies to solve issues in realtime
• Leading a team of 8 Fleet Coaches who collectively manage fleet of more than 4500
• delivery partners.
• Milestone Achievements
• Improved zonal shut down by more than 35% percentage points and salience loss by
• more than 40% percentage points
• Improved fleet hygiene(NPS) by 15 points.

Aug 2020 – Jul 2021 · 11 mos · Gurugram, Haryana, India

• 1. Analyzed key aspects of business to evaluate factors driving results.
• 2. Conducted interviews with key business users to collect information on business processes and user requirements.
• 3. Stakeholders Management – Work closely with different stakeholders, clients, sales team and delivery team to optimize cost and timeline.
• 4. Process Management - Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• 5. Prepared cost estimates and bid documents by studying customer RFPs and consulting with technical stakeholders.
• 6. Created workflow diagrams, wireframes and Gantt charts to clearly demonstrate processes and timelines.
• 7. Created Cost estimations using appropriate overhead costs based on project scope, over the development efforts.
• 8. UAT and product training
• 9. Developed innovative and targeted collateral to support overall branding objectives.
• 10. Involved in taking Inbound sales calls – 1st level client Engagement

Aug 2019 – Sep 2019 · 1 mo · Work from home

• 1. Operations Set-up through lead generation for prospective employees.
• 2. Website design development – Wireframes, and content development.
• 3. Organizing scrum meetings.

May 2019 – Jul 2019 · 2 mos · Madhya Pradesh, India

• 1. Setting up operations in new cities (tier 3 cities), as a part of expansion strategy C*500.
• 2. Lead generation and market research for business development/ expansion potential.
• 3. On-boarding delivery partners (DPs) as per the geographic limits and the number of merchants available in the city.
• 4. Training of the DPs and carrying out smooth launch.
• 5. Monitoring Day 1 (launch day) operations.

Jan 2016 – Mar 2017 · 1 yr 2 mos · Chennai Area, India

• 1. Proposed development and testing improvements to positively impact usability, function and performance.
• 2. Created test cases and test scripts to maintain cohesive team approach to product development.
• 3. Ownership of monthly release of one of the initiatives of client for testing.
• 4. Carried out Smoke testing and Ad-hoc testing before clients’ UAT and final signoff during project delivery phase.