Apr 2023 – Sep 2025 · 2 yrs 5 mos

Feb 2022 – Apr 2023 · 1 yr 2 mos · Remote

• Digineox is a management consulting firm specializing in business transformation.
• Confidential Client Project: Source-to-Pay Transformation & Vendor Program Management
• Project 1: Led program management and strategy execution, enhancing business performance through supplier and vendor enablement. Onboarded and enabled 1200+ employees and 700+ vendors, ensuring adoption of new systems, significantly improving cycle time from 12 to 3 days, reducing internal backlogs, improving quality, and scaling the impact of Coupa implementation.
• Project 2: Conducted a discovery and feasibility study for a next-generation customer portal, assessing viability and strategic fit.
• Built out requirements for the Customer Portal, conducted market research, competitor analysis, and benchmarking. Translated user requirement data points into Epics, Features, and User Stories, coordinating and building a backlog of 120+ stories.
• Project 3: Designed a comprehensive Supplier Diversity Program, integrating Environmental, Social, and Governance (ESG) principles and sustainability goals to drive inclusivity and responsible sourcing.

Jan 2020 – Feb 2022 · 2 yrs 1 mo

• Led enterprise-level cross-functional change management to drive adoption of the Order-to-Cash Transformation for 3,000+ employees, resulting in improved invoice accuracy, a ~10% increase in revenue, and an enhanced customer experience.
• Spearheaded the organizational change strategy using Prosci ADKAR and Kotter’s Leading Change models for the enterprise-wide Order-to-Cash transformation/Salesforce CPQ and Billing implementation, a $30 million program across 4 divisions and multiple geographies.
• Delivered a structured, data-backed change approach that supported 3,000+ employees across 63 personas through communications, leadership alignment, and tailored interventions.
• Developed executive presentations and analytical dashboards to drive transparency and alignment on project objectives, adoption metrics, and stakeholder readiness.
• Successfully reduced OTC cycle time from 10 to 3 days and increased invoice accuracy from 60% to 99%, improving customer experience and earning their trust.

Mar 2015 – Jan 2020 · 4 yrs 10 mos

• As part of the IT Strategy and Agile Transformation Office, I played a key role in rolling out Scaled Agile (SAFe) across the organization, which impacted 1300+ employees across Market Intelligence, driving workforce upskilling and improving operational compliance.
• Managed all PMO artifacts for the Scaled Agile rollout, collaborating with leadership, product, and agile teams to drive compliance, quality, standardize best practices, and documentation.
• As a SAFe Lean Portfolio Manager, I managed a multi-million-dollar Commercial Enablement portfolio, delivering initiatives that improved customer experience and operational efficiency.
• Collaborated with commercial and product leadership, Release Train Engineers (RTEs), and Agile/Scrum teams to drive project prioritization while ensuring alignment with PMO policies.
• Led and managed two Communities of Practice (CoP)—Scrum Master CoP and Product Owner CoP—to provide agile coaching, skill development, and a collaborative problem-solving platform for employees
• Built and scaled the Ideas Inspire Innovation program, engaging thousands of employees to generate 700+ ideas and 143 POCs; the POCs launched to production, significantly improved customer satisfaction, and drove millions in revenue.
• Drove change management, communication, and training for Microsoft 365 implementation, increasing user adoption from 47% to over 70% across the technology organization.
• Co-founded the Women in Technology (WiT) network at S&P Global, launching 18 global chapters and growing membership to over 2,000 within three years.
• Led S&P Global’s participation in AnitaB.org’s Top Companies for Women Technologists 2019 initiative, supporting organizational diversity and inclusion goals.
• Led the Green Team/Corporate Responsibility Team for three years, building partnerships with non-profits, onboarding NGOs, and overseeing community impact and sustainability projects for the Islamabad office.

Dec 2012 – Mar 2015 · 2 yrs 3 mos

• As an Operations and Business Performance manager, I was responsible for managing workflow, internal tools, and processes while balancing employee, business and client perspectives.
• Pakistan Activities Committee.
• Corporate Responsbility /Green Team Lead for Islamabad
• Various Leadership and Business conference participation certificates (including 8th habit-based leadership training).
• Management of department workflow, including the prioritization and allocation of work.
• Active monitoring and communicating progress towards Department goals. Stakeholder management and KPI reporting.
• Interviewing and Recruitment for the analyst positions.
• 9 box activity and Personnel branding.
• Management of the department's internship program
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:
• Utilized SQL queries and optimization techniques to extract and manage data accuracy for quality and audit purposes. Achieved a 20% improvement in data quality through proactive automated alerts and audits.
• Prepared comprehensive weekly/monthly reports on department KPI metrics, analyzing and identifying outliers with 98% accuracy. Proactively prioritized high-usage data resulting in a 20% reduction in delivery errors.
• Certificate for Motivation, delegation, and Coaching for results by Baseer Sami.
• Best Participant at the Symposium for Leadership Development by SNL Financial.

Sep 2009 – Feb 2011 · 1 yr 5 mos

• Researcher and Academic Writer at Essaywiz
• Content Writer at Oriole Intellect
• Conducted Market Research & Analysis
• Conduct Financial Analysis, Data Analysis and Quality checks
• Developed thorough professional research reports

Jul 2009 – Sep 2009 · 2 mos