Jan 2014 – Apr 2017 · 3 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Roles & Responsibilities
• 1. Lead & inspire a diverse sales team of over 25 members, providing guidance, coaching, & support to foster their professional growth & maximize their potential. Implement effective strategies to enhance team productivity and achieve sales targets.
• 2. Conduct thorough quality checks within the provided database to ensure the accuracy & reliability of information regarding premium positions for publication. Analyze data trends & make recommendations for optimization to drive sales performance.
• 3. Develop dynamic & visually engaging presentations for new projects, leveraging innovative techniques to capture the attention of Sales Directors & team members.
• 4. Utilize a multi-channel approach to generate high-quality sales leads, including targeted research, proactive prospecting, strategic email marketing campaigns, personalized cold calling efforts, engaging web content, & leveraging LinkedIn networks. Continuously refine lead generation tactics to adapt to evolving market dynamics & customer preferences.
• 5. Implement a comprehensive sales strategy that effectively communicates product value propositions, drives customer engagement, and accelerates revenue growth.
• 6. Conduct in-depth research & analysis to identify potential sales opportunities and evaluate market trends. Regularly update and maintain the support contract database to ensure the accuracy and completeness of the information. Proactively communicate support proposals to clients, providing timely follow-up to secure new contracts and renewals.
• 7. Take a proactive approach to sales management, actively monitoring market trends, competitor activities, and customer feedback to identify emerging opportunities and address potential challenges. Collaborate with team members to set competitive quotes, optimize sales processes, and streamline workflow efficiencies. Continuously track and evaluate sales performance metrics to drive continuous improvement and achieve organizational goals.

Jan 2013 – Dec 2013 · 11 mos · Bengaluru, Karnataka, India · On-site

• Roles & Responsibilities:
• 1. Managing a team of 15+ people and guiding the team wherever they faced difficulty getting delegates to the events.
• 2. Understanding the Requirement Specifications and Design Documents for event planning.
• 3. Preparing a plan for that particular event & implementing it and performing.
• 4. Report to seniors if facing any difficulty & communicate with other team members to
• resolve the issues.
• 5. Event concept creation, e.g. themes, messages, proposals.
• 6 . Identification and booking of all contributors, e.g. Exhibitors and Sponsors.
• 7. Liaising with speakers, performers, venues, and other suppliers so that all elements of an event are properly booked organized, and accounted for.
• 8. Project planning for each event, including budgeting. Monitoring against the plan, including invitees.
• 9. Organize all materials needed to be shipped to an event in good time, working with the Marketing Assistant.
• 10. Ensuring all events are properly staffed, with Marketing Assistant. Ensure all setups are created and tested in advance of the event.
• Projects Handled:
• Locations: Bangalore, Mumbai, Delhi & Chennai and Pune.Startup City, Mobile Application Conference, Property City, Mobile Development Conference, Mobile World India, SME Summit, HR Summit, CIO Summit, Software Testing Summit.

Jan 2011 – Dec 2012 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Roles & Responsibilities:
• 1. Event Planning and Execution: Lead the planning and execution of events from start to finish.
• 2. Client Relationship Management: Act as clients' main point of contact, understanding their needs and preferences.
• 3. Vendor Management: Source, negotiate with, and manage vendors to ensure quality services within budget.
• 4. Team Leadership: Supervise and mentor event planning teams, delegating tasks and providing support.
• 5. Logistics and Operations: Coordinate event logistics, including venue selection, layout design, and transportation.
• 6. Budget Management: Develop and manage event budgets, track expenses and negotiate contracts.
• 7. Risk Management: Identify potential risks and develop mitigation plans.
• 8. Event Promotion: Collaborate with marketing teams to promote events through various channels.
• 9. On-site Management: Oversee on-site operations during events, troubleshooting any issues.
• 10. Post-Event Evaluation: Conduct post-event evaluations to assess success and gather feedback for improvement.

Jul 2010 – Dec 2010 · 5 mos · Bengaluru, Karnataka, India · On-site

• Roles and Responsibilities as Underwriting Executive ( Mortgage Process)
• 1. Review mortgage applications to determine the borrower's creditworthiness, income stability, employment history, and financial situation.
• 2. Analyze credit reports, income documents, tax returns, bank statements, and other relevant financial information.
• 3. Assess the risk associated with each mortgage application based on the borrower's financial profile, property value, loan amount, and other relevant factors.
• 4. Determine whether the applicant meets the lender's underwriting guidelines and qualifies for the loan.
• 5. Ensure compliance with regulatory requirements, underwriting standards, and company policies and procedures.
• 6. Adhere to industry best practices and guidelines for mortgage underwriting.
• 7. Make informed decisions regarding the approval, denial, or conditional approval of mortgage applications.
• 8. Evaluate the level of risk and recommend appropriate actions, such as requesting additional documentation or adjusting loan terms.
• 9. Communicate underwriting decisions to loan officers, mortgage brokers, and borrowers in a clear and timely manner.
• 10. Provide explanations for underwriting decisions and guidance on any necessary steps to finalize the mortgage process.
• 11. Maintain accurate records of underwriting decisions, including documentation of the rationale behind each decision.
• 12. Ensure that all underwriting documents and files are complete, organized, and compliant with regulatory standards.
• 13. Conduct quality assurance reviews of underwriting files to identify errors, discrepancies, or potential fraud.
• 14. Implement corrective actions and process improvements to enhance the quality and accuracy of underwriting decisions.

Jun 2008 – Jun 2010 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Roles and Responsibilities of a Customer Service Representative
• 1. Handle customer inquiries via phone, email, chat, or in person.
• 2. Provide accurate, valid, and complete information by using the right methods and tools.
• 3. Identify and assess customers’ needs to achieve satisfaction.
• 4. Resolve customer complaints promptly and professionally, ensuring a positive outcome.
• 5. Follow up to ensure resolution & Maintain a thorough understanding of the company’s products & services.
• 6. Educate customers on the use and benefits of the company’s products or services.
• 7. Keep detailed records of customer interactions, transactions, comments, and complaints.
• 8. Document all customer interactions and actions taken.
• 9. Build sustainable relationships and trust with customer accounts through open and interactive communication.
• 10. Engage customers by going the extra mile to ensure customer satisfaction and loyalty.
• 11. Work with the customer service team to ensure a consistent and high-quality level of service.
• 12. Collaborate with other departments to resolve complex customer issues and improve service quality.
• 13. Strive to achieve high customer satisfaction scores and positive feedback.
• 14. Provide insights based on customer feedback to help refine products, services, and processes.
• 15. Ensure compliance with legal and regulatory requirements in customer interactions.