Suraj Sathyanarayana

Customer Success Manager

Burlington, Ontario, Canada10 yrs 10 mos experience
Highly Stable

Key Highlights

  • Led transformational change for Fortune 500 clients.
  • Successfully scaled multiple startups through strategic growth.
  • Expert in navigating cybersecurity challenges in the age of AI.
Stackforce AI infers this person is a SaaS and Consulting expert with a strong focus on Customer Success and Strategic Growth.

Contact

Skills

Core Skills

Change ManagementStrategic ConsultingSales And MarketingCustomer Advocacy

Other Skills

Customer ServiceKey Account DevelopmentBusiness Relationship ManagementConsultative SellingCall of DutyDiplomacyPortfolio PlanningProduct KnowledgeProduct AdoptionBusiness ReviewsStrategic RelationshipsInterpersonal CommunicationOnboardingAnalytical SkillsSolution Selling

About

Engineer by training, first-principles thinker by design and a customer advocate by trade. I’ve spent the last decade navigating the intersection of people, process, and technology; from the founding teams of high-growth startups to leading transformational change in my time in Management Consulting. My approach is built on stripping complex business hurdles down to their core truths to build scalable, data-driven solutions. Having seen the internal machinery of global behemoths and the agility of acquired startups, I thrive on solving for the human element within digital disruption. Currently at Cloudflare, I focus on helping organizations navigate the high-stakes frontier of Cybersecurity in the age of AI. I believe that as technology becomes more autonomous, the synergy between robust security infrastructure and enterprise change management becomes the ultimate competitive advantage. Always 1% done, in the journey towards Helping Build a Better Internet!

Experience

10 yrs 10 mos
Total Experience
2 yrs 7 mos
Average Tenure
1 yr 7 mos
Current Experience

Cloudflare

2 roles

Senior Customer Success Manager

Promoted

Apr 2026Present · 1 mo · Remote

Customer Success Manager

Oct 2024Apr 2026 · 1 yr 6 mos · Remote

  • Helping build a better Internet.
  • Leading strategic engagements with Canada's largest Enterprise customers. Site Leader for Toronto.

Deloitte

Strategic Technology Change Management

May 2022Oct 2024 · 2 yrs 5 mos · Toronto, Ontario, Canada · Hybrid

  • At Deloitte, as a Senior Consultant I help clients unlock value through strategic growth and technology transformation. I collaborate with businesses to craft and implement strategies that drive long-term success, leveraging cutting-edge technologies to streamline operations and foster innovation. My focus is on delivering strategic insights and impactful solutions that navigate the digital landscape, ensuring sustainable growth and efficiency.
  • Delivered transformations across Fortune 500 clients in the Healthcare, Government & Public Sector and Cyber Security industries; designing growth strategies, and technology transformation roadmaps.
  • I firmly believe people are at the heart of digital transformations and that as technology platforms evolve further and become more intelligent, it’s imperative to keep people, user stories and change journeys, front and center throughout the design and implementation process.
Customer ServiceKey Account DevelopmentChange ManagementBusiness Relationship ManagementConsultative SellingCall of Duty+44

Various startups

Startup Growth Advisor

Oct 2020Feb 2026 · 5 yrs 4 mos

Recko | a stripe company

Founding Member II Director - Sales & Customer Success (Acquired by Stripe)

Aug 2019Nov 2020 · 1 yr 3 mos · Bengaluru Area, India

  • In mid-2019, the opportunity arose to join the founders of Recko - A financial back-office transformation platform, in helping launch the business and draw out the GTM strategy. Grew the organization through the 0-1 journey, in setting up multiple processes/practices, hiring, and creating the building blocks for a rocketship.
  • Digital Payments is touted to grow to 10.6 Trillion USD in 5 years. Unfortunately, finance teams at consumer tech businesses aren't equipped with the tools to manage the complexity of the payment lifecycle without losing millions of dollars through gaps and leakages. Recko helps reimagine the financial transactional lifecycle by bringing in automation.
  • A few of the highlights were:
  • 1. Setup the sales and marketing division at the organization and headed sales for the firm, projected to double revenues to $4M over the next financial year.
  • 2. Grew the business by 100% QoQ over the last two quarters – while expanding customer footprint across North America, Europe, and SEA.
  • 3. Designed a customer journey map to increase adoption and thereby bringing manpower spend down by 35%.
Customer ServiceKey Account DevelopmentChange ManagementBusiness Relationship ManagementConsultative SellingCall of Duty+42

Belong.co

2 roles

Strategic Account Management & Customer Success

Promoted

Feb 2018Aug 2019 · 1 yr 6 mos

  • As I transitioned into the world of Enterprise Software – SaaS, I joined Belong as an Account Executive. While bringing newer businesses across the globe, I had the opportunity to work on larger, more strategic accounts and eventually manage Strategic Accounts at Belong - North America, SEA and Europe.
  • Here, I consulted with CXO's across global technology organizations, in reimagining Human Capital transformation at their firms. From recruitment, talent/employer branding, attrition, employee engagement etc, worked closely to revamp existing processes and bring technology to drive forward a data-driven decision-making process.
  • A few of the highlights were:
  • 1. Single-handedly strategized sales for IT, Banking, Product/Internet Companies, winning 10+ clients in 9 months, adding over $250K in revenue.
  • 2. Owned strategic C-Suite relationships in Healthcare, Financial Services sector organizations to increase existing business from $50K to $500K over the span of a year.
  • 3. Led a team of 14 which over-achieved targets QoQ, to hit 200% of annual revenue targets over two years.
  • 4. Negotiated and closed deals worth $250K+ with a multitude of Fortune 100 companies, across the globe.
  • 5. Helped technology unicorns set up global centres by working on acquihires to scale their talent in untapped geographies.
  • 6. Managed the highest revenue amongst 9 Account Managers, earning the “Belonger Of the Year” award for two consecutive years.
Customer ServiceKey Account DevelopmentChange ManagementBusiness Relationship ManagementConsultative SellingCall of Duty+42

Account Executive

Feb 2017Mar 2018 · 1 yr 1 mo

Customer ServiceKey Account DevelopmentChange ManagementConsultative SellingCall of DutyDiplomacy+18

Runnr

Founding Member II Senior Manager - Demand (Acquired by Zomato)

Jun 2015Dec 2016 · 1 yr 6 mos · Bengaluru Area, India

  • As a founding team member at Roadrunnr, I worked closely with the founders in the growth and expansion team. I led the business charter at the firm and donned multiple hats in the core team. We had an exit in 2017 when Zomato acquired Roadrunnr for $40 Million. A few highlights were:
  • 1. Scaled business from one city to nine within 6 months and grew the sales team from 10 to 45; with a revenue increase of 60% and partner stores growth of 300%.
  • 2. Grew the business by over 700% from 5000 deliveries/day to over 40,000 deliveries/day in one year, by leveraging AI/ML models to predict order density and demand from partner brands.
  • 3. Added newer business lines such as Ad-sales on the moving fleet and brand partnerships within the existing product offering, which added 10% of the overall revenue.
  • 4. Negotiated and closed deals with 10 of the largest consumer brands to move away from traditional supply chain operations to hub-spoke-driven hyperlocal deliveries, helping them shorten the delivery cycle by 2 days on average.
Customer ServiceUpsellingCommunicationBusiness DevelopmentSales and Marketing

Zomato

2 roles

Key Account Manager

Promoted

Jun 2014Apr 2015 · 10 mos

  • After shifting domains and entering the world of sales, I joined a then early-stage Zomato in the business team in Bangalore. I joined as a Sales Manager and got promoted in 5 months to a Key Accounts Manager, signing various accounts across the country, handling national contracts, 4/5 Stars, and chains. A few of the highlights were:
  • 1. Owned end-to-end sales pipeline – from prospecting to pitching, negotiating, and closing accounts and eventually running customer success for the clients as well.
  • 2. Worked as a strategic advisor to 4/5 Star Hotels, Global/National F&B giants on their online marketing presence and how best they could leverage Zomato’s capabilities.
  • 3. Hired, mentored, and led a team of 4 Sales Managers – across the largest markets in India.
  • 4. Consistently hit top 5 in the Global Sales Star report across 11 countries.
Customer ServiceChange ManagementConsultative SellingCall of DutyDiplomacyProduct Adoption+17

Sales Manager

Jan 2014Jun 2014 · 5 mos

Customer ServiceCommunicationBusiness Development

Mahindra & mahindra

Assistant Manager - Validation Engineering

Aug 2012Jan 2014 · 1 yr 5 mos · Mahindra Research Valley, Chennai.

  • Post joining Mahindra & Mahindra as an automotive engineer, I grew through the ranks and eventually was the Cross-Functional Team Leader for Testing of Hybrid & Electric Vehicles. A few of the highlights included:
  • 1. Youngest Engineering trainee to lead a cross-functional team for Electric Vehicle testing Led the testing of steering, suspension and tyres for ‘Scorpio’, ‘Verito’, ‘XUV 500’ and ‘Bolero’; top four highest-selling units for M&M globally.
  • 2. Helped formulate a new software module that enhanced the quality of results of vehicle dynamics procedures by 30%. This module was filed for a patent by M&M
  • 3. Creating and performing brand new test procedures for the effective testing of steering, suspension and tyres for Mahindra's fleet.
  • 4. Working with the project manager in coordinating the testing of Electric Vehicles. Managing project timelines, budgets, and test effectiveness for the robustness and safety of EV's.
Customer Service

Education

Ivey Business School at Western University

Master of Business Administration - MBA

Jan 2021Jan 2022

Manipal Institute of Technology

Bachelor Of Engineering

Jan 2008Jan 2012

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