Apr 2024 – Present · 2 yrs 2 mos

• Spearheaded the strategic direction of real estate-focused tech products tailored for Indian markets.
• Managed cross-functional teams comprising Product managers, Sales Executives, and Customer Specialists to deliver scalable solutions.
• Conducted market validation studies and translated insights into product roadmaps.
• Designed and implemented customised GTM strategies, improving lead conversion and market engagement.
• Drove operational alignment across sales and support functions,
• accelerating product adoption.
• Signed top mall brands in India, including Phoenix Malls, Nexus Malls, Lulu Malls, Forum Malls, and Jio World Drive Mall, establishing key partnerships with leading retail properties.

Oct 2023 – Mar 2024 · 5 mos

Jun 2022 – Apr 2023 · 10 mos

• Managed 1200 customers.
• Kept retention rate above 95% throughout
• Implemented appropriate processes and followed industry Standard KRA and KPIs
• Ensured each CS executive/representative did up-sell and cross-sell
• Advocated for customers by connecting their wishes/requests to the business’s larger strategy
• We introduced Wisestep Champs, an advanced level of assistance that decreased our customer support effort by 12% and had a positive impact on retention rate.

Jul 2021 – Apr 2023 · 1 yr 9 mos

• Was in charge of conducting seminars and inviting the appropriate audience (possible clients).
• To bring relevant and complementary software integrations to create existing software and a complete Ecosystem for the recruitment sector.
• To secure exclusive offers from other collaborating companies to provide customers with SSO.
• Exploring new Partnership opportunities
• Studying and understanding new partnership strategies
• Facilitating communication between organizations

Apr 2020 – May 2021 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Associated with the organization in June 2020, to head its sales division, primarily for their software ecosystem "Devourin".
• Developed sales & marketing strategies for the sales team to penetrate F&B market with a complete software Eco-System, built to facilitate contactless transactions in F&B Industry.
• Took the lead in the development of a new cloud kitchen platform "Devourin Direkt", enabling direct food ordering & delivery for small restaurants. Successfully onboarded 400+ clients.

Aug 2019 – Nov 2020 · 1 yr 3 mos · Mumbai, Maharashtra, India

• A B2B engineering solutions provider, Knox Innovations designs, develops and manufactures innovative embedded IOT devices, that integrate with existing systems to help organizations de-skill, automate operations & maximize efficiency.
• As an advisor assisted them in marketing & developing the products for the right functions & businesses. Provided expertise in collaborating with F&B tech vendors and in integrating the product with appropriate software’s ecosystems, making them more efficient and functional.

Apr 2018 – Mar 2020 · 1 yr 11 mos · India

• We have built an Artificial Intelligence, wherein every individual along with the people situated in remote areas can also use this platform to do online reservations as it can raise the current bookings numbers effectively. This platform will be helpful for other verticals as well in the near future as it also does the "Expense Analysis" to understand the cost spent by each individual in entertainment, travelling, medical, and insurance. It will help every individual/user to understand their ratio of spending.
• Coming back to the travel, we are providing with the services which will help customers in their decisions on travelling with respect to their mood and liking, and it will also support in planning & executing their itinerary by giving comprehensive handy choices & options.
• This platform is not a Phone application or not even a website. it's based on the messenger and will be moreover interactive and human-based Bot.

Feb 2016 – Apr 2020 · 4 yrs 2 mos

• Compel Consultancy has been in business for the last 9 years. The aim has always been to ease out work without compromising on quality.
• The Flagship product “Cocktail World” had created waves across hospitality and is still considered as an ideal software to manage your bar inventory.
• With the passage of time, Compel has grown and now boast of a bundle of products under our belt.
• “UpKeep” Compel’s second renowned product which handles Complaint & Ticket management along with comprehensive Asset maintenance feature.
• “HRIS” is a software which was successfully and proudly deployed in several companies/establishments with an intention of providing end to end solution in the context of managing Human Resources.

Mar 2013 – Feb 2016 · 2 yrs 11 mos

• Increase the level of sales and business mix from individual clients.
• Identify and develop sources of potential clients.
• Effectively communicate with clients to gain commitment to purchase.
• Overcome client resistance/objections to products and Develop and maintain relationships.

Jun 2007 – May 2010 · 2 yrs 11 mos

• Sales, Marketing, Training & Inspirational Speaker
• Company engaged in providing Online Computer Education packages through Network Marketing.
• Role & Responsibility:
• Recruitment of Associates
• Inspirational Speaker
• Sales through team Efforts by organizing Seminars & Conventions
• Training, Managing & Motivating the Team
• Training - Team Building, Team Management, Building Leadership Pipeline
• Talent Acquisition
• Public Speaking, Presentations and Trainings
• Managing communication with prospects.
• Service management.
• Follow up and Follow through process to build the pipeline.
• Key Facts: Started as a student and created a Network Size of 600 associates including students of IITs and NITs in India.
• ATTENDED VARIOUS TRAINING AND DEVELOPMENT PROGRAMS ON SELLING AND BUSINESS GROWTH BY INDIA'S TOP MARKETERS AND BRAND BUILDERS.