Swarna Chaganty

Co-Founder

Bengaluru, Karnataka, India13 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced Executive Manager with a strong focus on customer experience.
  • Founder of a successful art and handmade business.
  • Proven track record in managing cross-functional teams.
Stackforce AI infers this person is a versatile professional in the Fintech and Creative industries.

Contact

Skills

Core Skills

Customer ExperienceBusiness StrategyBusiness UnderstandingStrategyBusiness Case PreparationStakeholder ManagementRisk ManagementOperations ManagementCredit Risk Management

Other Skills

Operating ModelsCross-functional Team LeadershipCustomer RetentionMarketing OperationsCustomer SatisfactionCustomer Journey MappingKey Performance IndicatorsCost ManagementProblem SolvingChange ManagementSocial MediaContent StrategyContent ManagementData StructuresOperational Risk Management

About

Computer Science Engineer by education, Artist by passion, Social Media Operations by profession. It's all about finding yourself in this rapidly growing world and picking up the state you want to see yourself in! :)

Experience

13 yrs 4 mos
Total Experience
4 yrs 1 mo
Average Tenure
12 yrs 6 mos
Current Experience

Paytm

Executive Manager

Jan 2022Present · 4 yrs 5 mos

Customer ExperienceBusiness Case PreparationOperating ModelsBusiness StrategyBusiness UnderstandingCross-functional Team Leadership+8

Hiveminds

Project Manager

Jan 2020Oct 2021 · 1 yr 9 mos · Bengaluru Area, India

Customer ExperienceOperating ModelsBusiness StrategyBusiness UnderstandingCross-functional Team LeadershipCustomer Retention+5

Uber

3 roles

Team Lead, Brand Safety

May 2018Jan 2020 · 1 yr 8 mos · Hyderabad, Telangana, India

Customer ExperienceBusiness Case PreparationOperating ModelsBusiness StrategyCross-functional Team LeadershipCustomer Retention+6

UberEATS, Brand Safety

Aug 2017Apr 2018 · 8 mos · Hyderabad, Telangana, India

Business Case PreparationStakeholder ManagementCustomer Journey Mapping

Social Media Operations

Feb 2016Aug 2017 · 1 yr 6 mos · Hyderabad, Telangana, India

Business Case PreparationStakeholder ManagementRisk ManagementOperations ManagementCustomer SatisfactionCustomer Journey Mapping

Scrappiti

CEO and Founder

Dec 2013Present · 12 yrs 6 mos · Hyderabad, Telangana, India

  • Started in 2013, everything art and handmade. More here: www.facebook.com/Scrappiti
Business UnderstandingCost ManagementCustomer Journey MappingStrategyKey Performance Indicators

Synchrony financial

Credit Underwriter

Oct 2013Feb 2015 · 1 yr 4 mos · Hyderabad, Telangana, India

Credit Risk ManagementRisk Management

Amazon development centre, india

Transaction Risk Investigation

Aug 2012Apr 2013 · 8 mos

Risk Management

Education

Andhra University

Bachelor of Engineering - BE — Computer Software Engineering

Jan 2008Jan 2012

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