Jan 2023 – Jan 2024 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• ●Established TA and HR processes globally, driving recruitment, HR operations, and team expansion.
• ●Hired 50+ employees, scaling leadership, engineering, and non engineering teams across multiple functions.
• ●Reduced time-to-hire by 30%, optimizing processes using Lever ATS, LinkedIn Recruiter, Instahyre, and referrals.
• ●Delivered data-driven insights to leadership, tracking hiring metrics and improving recruitment efficiency.
• ●Trained and mentored recruiters enhancing team capabilities and hiring success.
• ●Built HR operations from scratch, implementing Onboarding, Offboarding, and Employee Engagement for a global workforce.
• ●Managed IT access for 200+ employees, streamlining system setup across G-Suite, Slack, Jira, Zoho, Rippling, and Expensify.
• ●Led payroll processing for 100+ employees, ensuring accuracy and compliance with third-party payroll providers.

Jan 2018 – Present · 8 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• ● As a seasoned Talent Acquisition Manager, led and supervised a team of over 25 members, overseeing all aspects of End-to-End recruitment, Client Interaction, and Client/Account Management, with additional responsibilities in Contract Negotiations, Invoicing, and Payroll Processing.
• ● Demonstrated expertise in resume reading, evaluation, and candidate assessment, showcasing a keen eye for talent.
• ● Successfully pitched Benchire to clients, adeptly negotiating commercials, and establishing SLAs.
• ● Concurrently assumed a managerial and hands-on role, actively engaging in resume sourcing, screening, conducting online interviews, leading salary negotiations, and maintaining client relationships.
• ● Proficiently utilized recruitment portals such as LinkedIn, Naukri, Instahyre, Monster, Hirist, and managed incoming applications effectively.
• ● Possessed in-depth knowledge and hands-on experience with various Applicant Tracking Systems (ATS) such as Darwin box, Fresh-team, Recruiterbox, Trakstar, and an internally developed ATS tailored for client needs.
• ● Spearheaded the inception and ideation of the Benchire website, taking charge of content creation.
• ● Over a 4-year span, personally closed numerous Technology/Product roles, demonstrating proficiency across diverse stacks, including Backend (Java, Node.js, Python/Django, .Net), Frontend (React.js, Angular, JavaScript), QA (Manual, Automation), DevOps/SRE/Platform Engineers (AWS, Azure, Infrastructure, GCP), and leadership roles (Engineering Manager, Director, VP) and non tech roles
• ● Orchestrated daily standups, generated comprehensive client reports to showcase team performance on a weekly and monthly basis, and conducted Quarterly Performance Reviews, providing constructive feedback to enhance team effectiveness.
• ● Independently expanded the client base, managing approximately 20 clients simultaneously, and implemented impactful programs focusing on Employee Engagement, Retention, Promotion, and Succession plans.

Jan 2017 – Jan 2018 · 1 yr · Bangalore

• Worked as Business Analyst/Project manager for a project with a US based client called Generac Power
• Systems, traveled to the Wisconsin (Client site) for the inception of PowerZone project and single handedly
• gathered all business requirements for the project.
• ● Responsible for overall customer satisfaction with the product and design.
• ● Created user stories and groomed prioritized backlog
• ● Organized and managed Scrum Daily standup, Sprint (Planning, Review and Retrospective) meetings.

Jan 2016 – Apr 2017 · 1 yr 3 mos · Alexandria, Va

• As a Delivery Lead, helped transition out 3M as an Application support team, and bring in TCS as a Service
• Provider for Application and Service Desk
• ● Weekly and monthly reporting including matrix on Incident, Problem and Root Cause Analysis to establish
• progress within operations. Identified new risk and compliance issues
• ● Served as the single point-of-contact (POC) for all communication from Technology to the business users.
• ● Organized, scheduled and hosted all the Software/Hardware production environment deployments
• ●Vendor Management
• ●Planning & Reporting
• ●Cross Functional Team coordination and Management

Sep 2015 – Dec 2015 · 3 mos · Greater Bengaluru Area

Jan 2013 – Jan 2014 · 1 yr · Herndon, Va

• Analyst, CompuGain, Herndon VA, USA (March 2013 – Jan 2014)
• Compugain is an information Technology and Business Consulting firm providing project based-solutions, software solutions and professional staffing services.
• Projects Involved:
• Residential Credit Services:
• Gathering business requirements for mortgage servicing for Bank of America mortgage data
• Working with Software developers realizing those requirements into data reports
• Quality testing and troubleshooting the reports and provide bug report for fixes using SQL and other proprietary tools
• Creating ad-hoc reports in Business Objects, manipulating/mining of data, MS Excel/Access
• Training and development
• Overture Financial:
• Rule writing for the Mortgage decisioning software, along with detail analysis of the sellers guide for GSE mortgage firms
• Data Mapping techniques to help transform mortgage data from one format to the industry standard using proprietary software
• Collected requirements from the clients and helped the software team understand and implement it
• Was extensively involved in writing rules using mortgage industry guidelines for the GSE’s in a rule engine, and tested the data once rules were implemented
• Help generate a process flow and business requirement document for a client to reorganize and shuffle the work flow to help the business grow

Jun 2010 – Nov 2012 · 2 yrs 5 mos · Reston

• Collected, collated and carried out complex data analysis and data findings
• Transitioned entire credit card data stream to a new data scraping system to deliver data ahead of schedule and get data ready in 50% less time required, due to reduced maintenance and creation time
• Generated complex SQL and T-SQL queries to pull ad-hoc project reports and deliveries
• Effectively understood the business issues and data challenges of internal clients by providing data knowledge expertise and analysis, executing feasibility checks, and comprehending the data flow process
• Preserved quality data by implementing standard and independent QA processes, maintaining proprietary data collection programs, and resolving any data anomalies
• Successfully coordinated between multiple internal teams to create and fully realize a new product or suite of reports by leveraging current proprietary software and/or collected data, developing SQL scripts to process the data, and providing finalized reporting sheets
• Understood core products by researching industry trends, knowing the base data used in all delivered reports, and kept track of current and potential clients

May 2009 – Jun 2010 · 1 yr 1 mo

• Maintained Insurance Statutory data backup, recovery and data processing single handedly
• Handled data production issues along with managing operations issues
• Generated complex SQL queries using SQL Server 2008 to provide detailed analysis and production support for the key SNL product
• Documented various data processes and procedures along with specifications for all the applications involved
• Conducted in-house training on data processing and internal SNL application for various team members
• Worked and coordinated with various cross functional teams such as Insurance Stat Research Analyst, Quality Systems and Investment Team
• Generated various reports on a day to day basis to analyze and organize data

Jan 2008 – May 2009 · 1 yr 4 mos

• Worked in a mission critical network operations environment, while providing technical services for managed customers, by using more than 20 Sprint proprietary tools at any given point of time
• Resolved more than 1000 customer tickets in span of a month while working with a very result oriented and aggressive team
• Provided technical support on all wireline services including the Sprint backbone (Sprintlink) for managed customers on issues such as configuring and setting up routers, firewall security, setting up BGP, EIGRP networks
• Analyzed over 50,000 calls to care tickets for EVDO and NDC lanes to generate a robust action plan to reduce calls to care
• Produced specific findings on problematic areas and segregated into network issue or provisioning, education/setup. Used that to work with the product and technical team to create future steps of resolution
• Organized, detailed review meetings to evaluate the standing of Sprint End of life sparing of Cisco Devices

Feb 2007 – May 2007 · 3 mos

• Generated inventory reports for domestic and international sites with respect to intermodel systems of Norfolk Southern using SQL
• Managed various departmental databases regarding intermodel systems by compiling data using tools like Excel, Macros etc
• Managed and supported additional responsibilities of providing logistics and administrative support to the interdepartmental events like ‘safety week’ ( Norfolk Southern)

Jan 2005 – Oct 2007 · 2 yrs 9 mos

• Analyzed the role of actions in decision making process and risk perspective that decision maker follows under complex situations
• Designed various excel based model to conduct experimental study to demonstrate radical impact of action and confidence in RDM.
• Theoretical patterns for various decision models would be generated to distinguish classes of decision makers
• Worked on various proposal regarding pharmaceutical care process management, effective sensor technology etc to support interdepartmental research work.