Jul 2024 – Jul 2025 · 1 yr · Bengaluru, Karnataka, India · On-site

Jun 2023 – Jul 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

• Nextiva is revolutionizing business communication with its unified cloud-based platform, designed to simplify and enhance how organizations connect and collaborate.
• At its core is NextivaONE, an all-in-one solution that combines voice, video, messaging, and team collaboration tools into a seamless experience.
• Nextiva’s advanced Contact Center solutions offer intelligent call routing, omnichannel support, CRM integration, and powerful analytics, enabling businesses to optimize their customer engagement strategies.
• The platform’s ticketing system ensures efficient tracking and resolution of customer inquiries, while its Online Reputation Management (ORM) tools help businesses monitor and enhance their brand perception across digital channels. Additionally, Nextiva provides business analytics to deliver actionable insights, enabling data-driven decisions, and workflow automation to simplify repetitive tasks and improve efficiency. With its scalable and reliable technology, Nextiva empowers businesses to improve customer satisfaction, streamline operations, and achieve sustainable growth.

Dec 2021 – Jun 2023 · 1 yr 6 mos · Bangalore · Remote

• Yellow.ai is the World’s Leading Conversational CX Automation Platform, recognized by Gartner, IDC & G2 Crowd as a leader. yellow.ai brings the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
• Trusted by 700+ global enterprises like Sephora, MG Motors, Bajaj Finserv, Food Panda, BPCL, Waste Connections US, and Tata, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like Web, WhatsApp, Instagram, In-App, IVR, Contact Center and more.
• The company aims to democratize AI by offering no-code/low-code bot builders, omni-channel virtual assistants, ticketing automation, to bring AI to the benefit of business leaders and developers alike.

Jun 2020 – Dec 2021 · 1 yr 6 mos

• EDGE provides NextGen Technology Products for Workforce Transformation. Our end-to-end Talent Management Products for organizations ensure the 360-degree view of the talent supply chain helping make informed decisions and building an intelligent workforce.
• Our strength is in harnessing artificial intelligence and data science to solve the toughest talent acquisition and workforce optimization challenges faced by organizations. At EDGE, we are driven by our vision to build a collaborative ecosystem that provides employers, employees, and job seekers real value – better allocation, increased productivity, reduced attrition thereby impacting the bottom line.
• Being a product innovation partner with the National Skill Development Corporation (NSDC) of India, we continuously strive to support the development of skills for various industries and channel the right people into the right job.

Apr 2019 – May 2020 · 1 yr 1 mo

Apr 2020 – Mar 2021 · 11 mos · Bengaluru, KA, India

• JOBENZA seeks to address the need of any job provider looking for resources to complete their projects at the fraction of a cost of the existing solution for job seekers.
• We aim to be to the go to seek employment opportunity place at any point in time.
• JOBENZA has a mixed crowd of students and working professionals and full time working employees to get the work done of our clients in the shortest span of time.
• We provide full time/ part time job opportunities to all available talent in the market.

Jun 2017 – Apr 2019 · 1 yr 10 mos

• As the world's #1 job site, with over 200 million unique visitors every month from over 60 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
• As part of my work with Indeed, I help organizations find the right talent quickly with our unique Cost per Click advertising engine.
• Responsible for selling Indeed's products or services, developing new accounts and expanding existing accounts
• Sell pay-per-click advertising (PPC) services to F1000 organizations
• Assigned to large, complex, high visibility and strategic accounts
• Conduct face to face meetings including presentations, webinars and product demonstrations over the phone
• Identify revenue opportunities within the entire client organization
• Analyze and utilize data for in-depth evaluation of accounts to recognize revenue opportunities and drive sales

Mar 2015 – May 2017 · 2 yrs 2 mos

Feb 2014 – May 2015 · 1 yr 3 mos

Mar 2013 – Feb 2014 · 11 mos

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Feb 2012 – Apr 2012 · 2 mos · Bengaluru Area, India

• Collect quantitative and qualitative data from marketing campaigns
• Perform market analysis and research on competition
• Support the marketing team in daily administrative tasks
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)
• Prepare promotional presentations
• Help distribute marketing materials
• Manage and update company database and customer relationship management systems (CRM)
• Help organize marketing events