Taksh Preet Singh

Operations Associate

Jammu, Kashmir, India2 yrs 8 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Expert in automating support workflows with AI.
Proven track record in enhancing customer satisfaction.
Strong collaboration across Product, Engineering, and Support teams.

Stackforce AI infers this person is a SaaS Automation Specialist with a focus on AI-driven support solutions.

Contact

Skills

Core Skills

AutomationTechnical SupportKnowledge ManagementTrainingProcess ImprovementApplication Development

Other Skills

n8nZendeskSlackSnowflakeMixpanelSigmaJiraConfluenceGoogle Sheets APIAI/LLM PromptingAI categorizationticket processingAPI integrationGuitarBlues

About

I’m a Support Engineer with a strong passion for automation, AI-driven workflows, and building smarter support systems that truly make a difference. Over the past couple of years in B2B SaaS, I’ve focused on transforming support operations by combining technical problem-solving with scalable automation solutions. Along the way, I’ve had the opportunity to work closely across Product, Engineering, and Customer Success, which has strengthened my ability to turn complex technical challenges into practical, high-impact solutions. Always curious, always learning - I’m driven by the idea that the best support experiences are not just reactive, but proactive, intelligent, and deeply human.

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 2 mos

Current Experience

Atlan

2 roles

Technical Support Engineer

Mar 2024 – Present · 2 yrs 2 mos · Remote

Revolutionized Ticket Assignment System: Built comprehensive n8n workflow with integrated AI categorization (99% accuracy for core vs. connector issues), intelligent routing based on engineer bandwidth, shift timings, and timezone management—processing 200+ weekly tickets (<30 seconds each), adopted team-wide. This helped reduce the first response times and improve quality.
Enhanced Knowledge Management: Developed automated knowledge base improvement workflow integrating Zendesk, Jira, and Confluence APIs, targeting reduction in incoming support ticket volume through proactive documentation.
Created Operational Excellence: Developed comprehensive training materials and operational guides, establishing best practices for support operations and automation workflows across the team.
Stack: n8n, Zendesk, Slack, Snowflake, Mixpanel, Sigma, Jira, Confluence, Google Sheets API, AI/LLM Prompting

n8nZendeskSlackSnowflakeMixpanelSigma+6

Technical Support Engineer Intern

Sep 2023 – Mar 2024 · 6 mos · Remote

Owned High-Volume Support Tickets: Took ownership of customer cases, triaging complex technical issues to closure with 100% customer satisfaction rate. Handled heavy ticket volumes with grace while maintaining quality and efficiency across diverse customer requirements.
Drove Cross-Functional Excellence: Managed critical communications between Product, Engineering, and Support teams while maintaining exceptional customer satisfaction, earning multiple shoutouts for outstanding issue resolution.

Hashedin by deloitte

Software Engineer Intern

May 2023 – Jul 2023 · 2 mos · Gurugram, Haryana, India · On-site

Worked with teams scalable B2B SaaS solutions, building robust client-facing systems with focus on reliability and performance optimisation.
Developed real-time data processing system from scratch, using Apache Kafka and Apache Spark, enabling efficient and scalable data streaming solutions
Utilized Generative AI models in Python to enhance data analysis capabilities, demonstrating commitment to innovation and cutting-edge technologies.

Sur - tiet

Convener

Jun 2022 – Dec 2022 · 6 mos · Patiala, Punjab, India

GuitarBlues

Umaaha urban farming

Application Developer

Mar 2021 – Feb 2022 · 11 mos · Jammu, Jammu & Kashmir, India · On-site

Contributed to brand identity by designing the company logo and marketing brochures for sales campaigns.
Designed and prototyped an e-commerce app for online sales of rooftop farming products.
Developed and streamlined the delivery system for efficient order fulfillment and customer service.

FigmaReact.js