Apr 2011 – Aug 2016 · 5 yrs 4 mos · Pune/Pimpri-Chinchwad Area

•  Retail Operations and Sales -Managing the retail operations and sales of 3 stores in Pune. Managing retail and corporate sales, revenue generation, and P & L.
•  Corporate Sales – Managing Corporate clients for bulk orders for events and employee engagement activities.
•  Financials: Managing profitability and turnover of each store, EBITDA, supplier credit cycles, data management and analysis, audits and reporting.
•  Ecommerce – Advertising and marketing on webpage, online portals and social media. Managing product uploads and promotions.
•  Store Operations – Looking after product display, Product Category Management. Ensuring promotional material, brochures and offers are visible and easily accessible to customers. Responsible for upkeep of the shop floor, stock room, network connectivity, security, fixtures, till points.
•  Client Management and Customer Delight – Attending customers, doing suggestive selling, improving brand image and relationship. Making sure customer has a pleasant shopping experience leading to improved sales and repeat business.
•  Stock Management - Responsible for Store stock reconciliation, Proper Storage and Hygiene. Spearheading the procurement related activities like product selection, order placements, Stocking, Display Management and presentation.
•  Documentation and Taxation - Liaising with various Government Authorities for obtaining approvals / clearances. Filing of applicable taxes and returns on time.
•  Resource Management - Ensuring implementation of HR processes & initiatives, Manpower planning and recruitment, Employee Relations, Statutory Compliances and Employee Engagement activities.

Mar 2009 – Mar 2011 · 2 yrs · Mumbai Metropolitan Region

•  Managing the overall infrastructure, and day to day administration of 2 properties in Mumbai. Conceptualizing and executing day-to-day operational and administrative tasks.
•  Managing and tracking annual budget, P&L, Revenue Targets, forecasting and planning to improve profits and bottom lines. Planning Strategizing and implementing decisions to achieve the organizational short term and long term goals.
•  Vendor Management - Managing and negotiating the Vendor and finalizing their AMC’s and monitoring periodic maintenance. Monitoring the functioning of electrical, mechanical, plumbing, Air conditioning systems. Maintaining records of suppliers, inventory, stock analysis and payments.
•  Liaising with various Government Authorities for obtaining approvals / clearances.
•  Spearheading the procurement related activities like getting approval, order placements, bills tracking and Operational cash handling. Identifying and implementing alternate solutions to cut cost and improve efficiency.
•  Managing Security and Safety measures and running periodic checks to track functioning of all Equipments.
•  Doing asset management for all company owned and leased assets, tracking functioning and periodic maintenance. Overseeing the IT, network and Telecom setup for the offices, hardware procurement and inventory, and implementation of IT policies.
•  Conducting audits and setting up targets, discussing KPIs and KRAs, SOPs & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets. Review BCP and FMEA periodically to monitor work standards and maintain business continuity.
•  Managing the travel desk responsible for doing travel and accommodation bookings for all HH offices globally. Preparing Weekly Travel Report to track cost and analyze trends. Reporting numbers to the management on a weekly and monthly basis.
•  Generating MIS and submitting the report of various departments and functions to the top management.

Aug 2007 – Mar 2009 · 1 yr 7 mos

Nov 2005 – Aug 2007 · 1 yr 9 mos

May 2002 – Sep 2005 · 3 yrs 4 mos

Jan 1998 – Jan 2002 · 4 yrs