Jul 2023 – Jul 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

• I led the Refunds and Settlements charter at Plural, the online payment gateway of Pinelabs, India’s largest merchant payments platform. In this role, I played a pivotal role in enhancing the refund success score from 84.5% to an impressive 97.5% within a single quarter by designing and developing key features and efficiently resolving production issues.
• My responsibilities extended to conducting a comprehensive analysis of the current system, resulting in the creation of detailed internal and external documentation covering all payment modes and banking acquirers affiliated with Plural. Additionally, I implemented tracking mechanisms that ensured seamless settlements for merchants, significantly increasing automated settlement coverage from 95% to an outstanding 98%.
• I spearheaded the critical development of features such as Split Settlements, Instant Refunds, and Reconciliation APIs, elevating the overall merchant experience. Beyond day-to-day operations, I actively contributed to the product vision and devised strategies for FY 24-25 through thorough market research, keenly identifying merchant needs, and scrutinizing market trends.

May 2022 – Jul 2022 · 2 mos · Bengaluru, Karnataka, India

• I led impactful initiatives at Metal Container Corporation (MCC), an ABInBev subsidiary in North America Zone, focused on minimizing default rates in scrap metal shipments. To optimise a USD 30 million worth scrap metal operation, I designed an operating strategy and implemented data pipelines to streamline the supply chain.
• I developed algorithms to predict shipment defaults and devised a comprehensive intervention strategy, incorporating variables like follow-up frequency and penalties. Proactively projecting an 11% reclaimed EBIDTA (amounting to USD 3.2 million) for FY 23, with an aggregated impact of USD 38 million over the next 5 years, showcased my strategic foresight and impact on the company's bottom line.
• Furthermore, I successfully white-labeled the solution for implementation by the Cashflow team. This streamlined credit distribution to retailers and enabled the team to predict and manage bad debts efficiently.

Jun 2021 – Aug 2021 · 2 mos · Noida, Uttar Pradesh, India

• In the dynamic realm of Customer Relationship Management (CRM), I significantly contributed to operational excellence by meticulously tracking end-to-end customer journeys, analyzing customer segmentation, and evaluating campaign performance. My proficiency in this domain was affirmed by a received pre-placement offer. I conducted a thorough examination of over 500,000 customer records and platform interactions, leading to the development of strategic customer segments. This initiative not only provided valuable insights but also played a pivotal role in reducing customer churn.
• Recognizing the importance of efficiency, I spearheaded a back-end restructuring that resulted in saving over 50 human hours per month. This not only enhanced the usability of raw data but also reduced the team's dependency on analytics support.
• Collaborating closely with the management of Apollo Group, I actively participated in the planning and execution of more than 10 mass personalized campaigns. These initiatives, leveraging customer medical history and purchasing behavior, demonstrated our commitment to delivering tailored experiences and yielded positive outcomes.

May 2021 – Jul 2021 · 2 mos · Delhi, India

• During this internship I was part of the Seed Fund team, focusing on the incubator and fund dispersion wing. With a cross-vertical responsibility in International Relations and Branding, I successfully organized the Indian Cohort of Vivatech, Europe's largest startup convention, in collaboration with the Indian Embassy in France and the Prime Minister's Office. This initiative featured renowned speakers like Narendra Modi, Tim Cook, and Mark Zuckerberg, reaching an impressive audience of 250 million people.
• In addition to event coordination, I contributed significantly to the setup and dispersion of a substantial INR 10 billion fund under the Startup India Seed Fund Scheme. This impactful collaboration with the Department for Promotion of Industry and Internal Trade (DPIIT) aimed to provide vital financial support to startups and incubators, fostering innovation and entrepreneurship in the country.

Apr 2021 – Apr 2022 · 1 yr · Kharagpur, West Bengal, India

• Working under the Dean Outreach, Team Students'​ Alumni Cell strives to establish and nurture the interaction between the Institute and its alumni. It has served as a platform facilitating communication between the current students of IIT Kharagpur and their predecessors. The team works on facets like Networking, Publications and Events with an objective to keep the alumni connected to their Alma Mater and updated about the latest happenings in the Institute. We organize events like the Annual Alumni Meet (Reunion), Regional Student-Alumni Meets, Guest lectures and carry on programmes like the Student Alumni Mentorship Programme to meet our objective.
• Appointed as the General Secretary, accountable for the initiatives proposed and undertaken by Students’ Alumni Cell.
• Part of the apex executive body of the Students Alumni Cell that leads the student members, creative team and associates.

Sep 2020 – Apr 2021 · 7 mos · Kharagpur, West Bengal, India

• Students' Alumni Cell team works under the Dean of Alumni Affairs. The team strives to establish and nurture the interaction between the Institute and the alumni. It has served as a platform facilitating communication between the current students of IIT Kharagpur and their predecessors. We organize events like the Annual Alumni Meet (Reunion), Homecoming, Regional Student-Alumni Meet, Leadership Summit, Alumni Talks and carry on programs like the Alumni-Student Mentorship to meet our objective.

Jan 2021 – Mar 2021 · 2 mos · Hyderabad, Telangana, India

• As a Research Intern at the Indian School of Business, I collaborated with Prof. Ashwini Chhatre on a project focused on quantifying the impact of the COVID-19 pandemic on electricity consumption in major cities. In this role, I engaged in comprehensive data preprocessing, handling over 1 million data points of unstructured electrical data. This effort resulted in the derivation of tree-level structured data based on factors such as the type of customer, location, etc.
• Analyzing geospatial electrical data, I extracted valuable insights and patterns related to residential and commercial city zoning, considering the diverse purposes of usage. Utilizing time series analysis techniques, I created informative dashboards and infographics that presented customizable insights, allowing for a comparative analysis of pre and post-COVID data.

Nov 2020 – Jan 2021 · 2 mos · Bengaluru, Karnataka, India