Apr 2019 – Oct 2020 · 1 yr 6 mos

• Manage 6 full cycle Recruiters across the US and UK Markets.
• Meet with Recruiters weekly to strategize through recruiting cycles.
• Strategize with Sales Leadership, including CEO, for hiring goals and execution plans.
• Collaborate with Recruiting Leadership to prioritize open roles, create talent development plans, analyze key data, drive new initiatives, set training criteria and collect feedback.
• Track industry trends and employee landscape to ensure Talkdesk is competitive in the market.

Feb 2018 – Apr 2019 · 1 yr 2 mos

• Employee #191 of 1000+ employees; Started as the second full cycle recruiter and promoted to leadership.
• Hired 102 employees as an individual contributor across Direct Sales, Channel Sales, Strategic Partnerships, Sales Engineering, Marketing, Customer Success, Human Resources, Recruiting, Professional Services, and Customer Support departments.
• Hired all leveled positions from entry level Sales Development Representatives to Chief Strategy Officer.
• Nominated and attended Talkdesk’s first President’s Club for hiring attainment.

Nov 2016 – Feb 2018 · 1 yr 3 mos

• Talkdesk is easy-to-use cloud-based call center software that enables businesses to provide excellent customer service with phone support. The intuitive web-based interface and robust call center functionality, including IVR, skills-based routing and comprehensive reporting, make it possible for your agents to have real-time, personalized conversations with customers. With Talkdesk, you can create your call center in minutes and integrate it with a variety of top business tools, including Salesforce, Desk.com and Zendesk.

Jan 2015 – Jan 2016 · 1 yr · San Francisco Bay Area

• Develop potential clients through cold calling prospects, networking, working with the Mondo database.
• Expand relationships and spend with existing clients, including PayPal, a Mondo preferred account.
• Collaborate, communicate, and strategize with Technical Recruiters to find top talent for every client based on requirements.
• Maintain a pulse on the technology industry; identify opportunities, issues, and trends to help the business stay on the leading edge.
• Awarded top sales producer and promotion to Account Director II.

Jun 2013 – Aug 2013 · 2 mos

• Partnered with each department Executive Team Leader to fully immerse myself in all business operations with an emphasis in Human Resources.
• Focused on store team culture, recruitment, interviewing and providing the best Guest Experience using Fast, Fun and Friendly attitude.
• Participated in Leadership development learning groups and business college classes
• Acted as the Leader on Duty in charge of managing execution and driving for results

Jan 2013 – Jan 2015 · 2 yrs

• Manage the execution and operations of Human Resources team.
• Partner with all leaders to implement solutions for operations-related opportunities.
• Act as Leader on Duty to drives sales and deliver an amazing experience to the guests.
• Analyze team health metrics to identify trends and take action to drive results.
• Review all corrective action documents to ensure they are accurate, consistent and adhere to Target’s Counseling and Corrective Action policy in order to elevate talent management.
• Proactively lead all staffing processes and plan for hiring needs and then on-boarding new hires.
• Interpret and analyze corporate initiatives and strategies to drive change and continuous improvement in struggling departments.
• Anticipate challenges and trends to proactively address issues before they impact results.

Jan 2013 – May 2013 · 4 mos · Moscow, Id

• Promoted the University of Idaho Housing system to existing and potential new students by executing building tours, hosting events, publishing monthly housing spotlight articles, and creating promotional commercials.

Nov 2012 – Dec 2013 · 1 yr 1 mo · Moscow, Id

Nov 2010 – Nov 2011 · 1 yr · Moscow, Id

Nov 2009 – Nov 2010 · 1 yr · Moscow, Id

May 2010 – Dec 2012 · 2 yrs 7 mos · Walnut Creek, Ca