Tekant U.

Customer Success Manager

Kyiv, Kyiv City, Ukraine20 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 15 years of experience in technology sector
  • Expert in customer success and account management
  • Proven track record in business development and project management
Stackforce AI infers this person is a SaaS and technology services expert with strong capabilities in customer success and project management.

Contact

Skills

Core Skills

Customer SuccessBusiness DevelopmentAccount ManagementProject ManagementProcurement ManagementSales ManagementBid Management

Other Skills

AnalysisBusiness PlanningBusiness Process ImprovementChange ManagementChurn ManagementCommunicationContract ManagementCritical ThinkingCross-functional Team LeadershipDistributed TeamsEnterprise SoftwareGSMManagementNegotiationPre-sales

About

Decisive, proactive, demanding, and result-oriented professional with more than fifteen years of experience in the technology sector. Areas of expertise include customer success, account management, business development, outsourcing, remote work, recruitment, project management (PMP®), and procurement.

Experience

20 yrs 5 mos
Total Experience
2 yrs 11 mos
Average Tenure
5 yrs 5 mos
Current Experience

Virtasant

Customer Success Account Manager

Jan 2021Present · 5 yrs 5 mos · Remote

  • Virtasant is a leading provider of cloud, product development, and outsourcing services. Our globally distributed team is part of one of the world's largest, fully-remote organizations.
  • Managing the Customer Success team that serves Virtasant's customers by providing cloud solutions and talent on-demand services.
  • Developing and managing customer success plans to help customers achieve their strategic business objectives.
  • Strengthening relationships with key customers and acting as a trusted advisor to grow existing accounts.
  • Developing and deploying initiatives to maximize productivity and efficiency through practices that improve customer success.
  • Carrying out business development by finding and contacting new potential customers, demonstrating how Virtasant can help them improve their business, leading negotiations, and concluding contracts.
Software DevelopmentSoftware as a Service (SaaS)PricingSalesChurn ManagementBusiness Development+6

Crossover for work

Customer Success Account Manager

Jan 2018Jan 2021 · 3 yrs · Remote

  • Crossover is a global talent platform that connects the most talented professionals in the world with high-paying remote roles in Engineering, Product Management, Support, Finance, Marketing, Sales, and Operations. Its global network comprises one of the world's largest fully remote organizations, with over 4,000 professionals in more than 130 countries.
  • Acting as a trusted advisor to grow existing accounts by enabling customers to achieve their business objectives using Crossover’s services and talent management platform.
  • Developing and deploying initiatives to maximize productivity and efficiency through practices that improve customer success.
  • Carrying out business development by finding and contacting new potential customers, demonstrating how Crossover can help them improve their business, leading negotiations, and concluding contracts.
Software DevelopmentSoftware as a Service (SaaS)PricingSalesChurn ManagementBusiness Development+6

Huawei technologies

Account Manager

Jan 2016Jan 2018 · 2 yrs · Ukraine

  • Huawei Technologies is the world's largest telecom equipment maker and a leading global provider of information and communications technology infrastructure and smart devices.
  • Managing mobile operator and enterprise customer accounts, covering wireless, transmission, and core network equipment, a full portfolio of ICT products, related services, and software.
  • Acting as a strategic partner for building and maintaining strong and long-term customer relationships.
  • Liaising between the customers and cross-functional internal teams to ensure the timely and successful delivery of solutions.
  • Developing new businesses and identifying areas for improvement to increase sales volume, negotiating and concluding up-sale contracts to maximize profit.
RussianPricingSalesChurn ManagementBusiness DevelopmentCustomer Success+5

Software experts

Managing Partner

Jan 2013Jan 2016 · 3 yrs · Ukraine

  • Managing activities of the software development outsourcing startup that offers its clients customized turnkey software solutions and setting up and management of dedicated remote teams.
  • Sales and business development: Finding and contacting new potential customers, preparing proposals, negotiating and concluding contracts.
  • Project management: Developing detailed project and resource plans, sustaining resource availability and allocation, ensuring projects are delivered on-time, within scope and within budget.
  • Recruitment: Sourcing and recruiting candidates by preparing and posting job descriptions, screening candidate resumes, reviewing job applications, and conducting interviews.
  • Financial management: Sustaining profitability of the company by monitoring the operating and financial results against plans and budgets.
Software DevelopmentRussianPricingSalesChurn ManagementBusiness Development+6

Nokia siemens networks ukraine

3 roles

Project Manager

Jan 2011Jan 2012 · 1 yr

  • Managing network expansion project for mobile operator Lifecell.
  • Leading a multi-national team that includes direct reports for project execution and indirect cross-functional team members.
  • Managing the relationship with the client and all stakeholders; coordinating internal resources and third-party subcontractors for the flawless execution of the project.
  • Applying knowledge, skills, tools, and techniques to project activities to meet project requirements.
  • Balancing the competing project constraints of schedule, budget, scope, quality, resources, risk, and customer satisfaction.
  • Using appropriate verification techniques to manage changes in project scope, schedule, and costs, and performing risk management to minimize project risks.
RussianBusiness Process ImprovementCommunicationCritical ThinkingProject Management

Procurement Manager

Jan 2009Jan 2011 · 2 yrs

  • Managing all procurement activities in the assigned projects from the bid phase until project closing within the Eastern Europe-Central Asia region consisting of 14 countries, with major turnkey projects including Lifecell, Kyivstar, and FT Orange Armenia.
  • Conducting supplier selection, negotiations, contracting, claims handling and supplier base management at SOX compliance level.
  • Doing benchmarking studies, supplier performance evaluations, risk assessments, and financial checks.
  • Developing procurement strategies, controlling spend, and building an approach of long-term savings on procurement costs.
RussianBusiness Process ImprovementCommunicationCritical ThinkingProcurement Management

Solutions Sales Manager

Jan 2008Jan 2009 · 1 yr

  • Leading and coordinating internal teams and product managers for creating solutions that meet customers’ needs and requirements.
  • Ensuring optimal internal and third-party subcontractor costs are attained for solution pricing, and deciding on applicable gross margins for creating customer proposals.
  • Coordinating the proposal preparation process, consolidating the overall solution, carrying out negotiations with the customer, and concluding contracts.
  • Keeping track of market developments, competitor activities, and new service ideas and sharing the information with relevant organizational entities.
RussianPricingSalesChurn ManagementBusiness DevelopmentCustomer Success+5

Inta engineering

Bid and Revenue Manager

Jan 2006Jan 2008 · 2 yrs · Turkey

  • INTA is a leading provider of innovative, high-quality engineering services and solutions in the ICT industry.
  • Preparing bids and concluding contracts with the clients, vendors, and suppliers.
  • Ensuring projects progress as scheduled and are within the budget; monitoring cost efficiency, implementing improvement measures.
  • Determining expenses associated with subcontracting, roll-out management services, material procurement, and labor.
  • Managing cash flow by pursuing reached milestones; ensuring purchase order compliance with works performed.
RussianPricingSalesBusiness DevelopmentCustomer SuccessBusiness Process Improvement+4

Mitas energy and metal construction inc

Project Coordinator

Jan 2005Jan 2006 · 1 yr · Turkey

  • Scheduling and controlling project tasks.
  • Supervising production processes to ensure technical specifications and quality standards are met.
  • Controlling the production periods and procurement times of materials, managing logistics activities.
  • Managing contracts with suppliers and subcontractors; settling on payment methods, delivery terms, and lead times.
Business Process ImprovementCommunicationCritical Thinking

Education

Orta Doğu Teknik Üniversitesi / Middle East Technical University

Master of Science — Engineering Management

Jan 2001Jan 2004

Orta Doğu Teknik Üniversitesi / Middle East Technical University

Bachelor of Science — Engineering

Jan 1996Jan 2001

UC San Diego

Student Exchange Program

Jan 2000Jan 2000

TED Ankara Koleji

High school

Jan 1985Jan 1996

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