Jul 2024 – Jul 2025 · 1 yr · Valencia, Valencian Community, Spain · Remote

• I led end-to-end recruitment initiatives for internal teams sourcing, engaging and placing top-tier talent across technical (developers, data scientists, engineers), product, commercial (marketing, sales, finance), and legal departments.
• 360 degree recruitment across functions including Art, Animation, Data, Legal, Engineering, Dev, Product etc, cutting the average time-to-fill from 60 to 35 days.
• Reduced average time-to-hire by 40%, through proactive pipeline building.
• Leveraged market insights and talent analytics to inform sourcing approaches and improve quality-of-hire.
• Optimised ATS workflows & recruitment processes, reduced candidate time-to-response from 2 weeks to 48 hours. Overall cutting drop-off rates by up to 60% and strengthening employer brand perception.
• Developed targeted attraction strategies to support hard-to-fill and niche roles, contributing to stronger talent pipelines.
• Built and nurtured strategic, high‑touch relationships with stakeholders and candidates.
• Championed DEI by diversifying sourcing strategies and candidate pipelines. Resulting in a 40% increase in applications from underrepresented groups and a 33% higher offer acceptance rate.
• Secured a 90% offer acceptance rate through enhanced candidate engagement.
• 🎯Roles I have successfully worked on🎯:
• Data Engineers, Java Platform Engineers, Lead Animators, Senior 2D Animators, Legal Assistants & counsels, Account Assistants, Mid & Senior Account Managers, Senior 2D Game Artists, Game Developers, Game Designers, Mid & Junior Backend Developers, Mid & Junior Web Developers, Audio Designers, Infrastructure engineers, Platform engineers, Junior - Mid & Senior Game Mathematicians, Junior Games QA Testers, QA Engineers, Senior QA Testers, Senior Backend Developers.
• Tech Stack 💻: Teamtailor, HiBob, Microsoft 365, Canva, LinkedIn Ads, LinkedIn Talent Solutions, Slack, Stackoverflow, Wordpress, Clickup, HiBob, GoogleSuite, GoogleDrive, Excel.

Feb 2023 – Jul 2024 · 1 yr 5 mos · Valencia, Valencian Community, Spain · Hybrid

• Specialised in international recruitment across customer support, HR, finance, operations, fintech, and IT sectors. Proactively sourced top-tier candidates for roles abroad, focusing on the UK, US, and Scandinavian markets. Aligned hiring strategies with market insights and client expectations to ensure consistent delivery and performance.
• Managed TA operations for 4 major clients (Tech, FinTech, iGaming, Telecom), optimising international resource allocation.
• Developed and maintained a pipeline of 200+ pre-qualified candidates, ensuring rapid access to top-tier talent in diverse verticals and enabling just-in-time recruitment for high-impact roles.
• Successfully placed 100+ professionals, generating over €100K gross profit, while maintaining high quality of hire and strong client satisfaction.
• Designed and implemented a streamlined shortlisting process, which reduced average time-to-fill by 40%, enabling faster hiring and improved hiring manager experience.
• Achieved 85% CV-to-interview ratio through precise screening and external stakeholder alignment, overall drastically improving the funnel efficiency.
• Delivered weekly/monthly recruitment dashboards with actionable insights—cut lead time by 25% and improved hire conversion by 30%.
• 🎯Roles I have successfully worked on🎯:
• Graphic Designers, Account Assistants, Mid & Senior Account Managers, Fintech CX agents, Technical support advisors, Data Analysts, Web Developers, Customer Success Managers, Senior CX advisors, Internal recruiters, Solution Architects, Sales Specialists, Content Moderators, SEO Specialists, Marketers, E-commerce specialists, Game presenters, Sale Advisors.
• Tech Stack 💻: Microsoft 365, Boolean Searching tools, LinkedIn Ads, LinkedIn Talent Solutions, Slack, APS systems, Clickup, GoogleSuite, GoogleDrive, Excel.

Apr 2022 – Aug 2022 · 4 mos · Valencian Community, Spain · On-site

• Collaborated closely with account managers and clients to ensure campaign visuals met branding and compliance guidelines.
• Provided technical support when working with different B2B operators & suppliers
• Assisted in the design and production of print and digital publications
• Up-sold services and turned objections into sales opportunities

Jun 2021 – Jan 2023 · 1 yr 7 mos · Valencia · On-site

• Leveraged AI chatbots to handle 80% of routine B2B/B2C inquiries, freeing agents to focus on high‑impact issues.
• Processed and tracked orders/payments accurately in internal systems, reinforcing attention to detail.
• Resolved 60+ tickets per shift with a 98% SLA compliance, exceeding industry benchmarks and reducing resolution time by 30%.
• Managed order handling, customer support, and payment processing.
• Boosted upsell revenue by 10–15% by guiding customers to premium features identified through AI. insights. Which as a result improved new and co-existing relationships between the Clients & customers.
• Acted as the primary point of contact for client escalations and increased first-contact resolution by 25%, minimizing escalations and enhancing customer loyalty.
• Achieved a 95% customer satisfaction score across all service channels.

Nov 2020 – Nov 2021 · 1 yr · Valencian Community, Spain · Remote

• Collaborated with art, engineering & QA across agile sprints, integrating feedback and ensuring engine compatibility.
• Running weekly reports to make sure the assets met quality standards.
• Developed a strong command of project tracking tools like ClickUp, Slack & Jira

Aug 2020 – Jul 2021 · 11 mos · Valencian Community, Spain · Remote

• Maintained high standards for art quality, so the assets met the clients briefs.
• Collaborated with a range of freelance artists, in order to make sure the projects were completed within the set timeframe.
• Went through weekly sprints, in order to make the assets were delivered

Jan 2020 – Jun 2021 · 1 yr 5 mos · Valencia, Valencian Community, Spain · Remote

• Ensuring brand consistency across all digital platforms
• Employed best practices in design principles
• Implemented cutting edge design strategies and technologies to create engaging user experiences.

Jan 2019 – Sep 2019 · 8 mos · Greater Valencia Metropolitan Area · Hybrid

• Developed high-quality AAA props and contributed to environment design for ‘The Dark Pictures Anthology: Little Hope’.
• Collaborated across art leads, QA, and dev teams, building strong communication and stakeholder engagement
• Integrated assets into multiple game engines, ensuring optimal performance and visual fidelity.

Sep 2018 – Dec 2018 · 3 mos · Newcastle Upon Tyne, England, United Kingdom · On-site

Jan 2018 – Apr 2018 · 3 mos · Greater Sheffield Area · On-site

• Collaborated with a team of Artists & Devs to develop an educational VR experience.
• Resolved technical issues, including bug fixes and UI problems, ensuring a smooth user experience.

Sep 2015 – Mar 2016 · 6 mos · Stoney Middleton · Remote

Jun 2013 – Sep 2014 · 1 yr 3 mos · Metrocentre, Gateshead NE11 9YZ · On-site