Tom P.C Lui 🚀

Product Manager

Canada10 yrs 2 mos experience

Highly Stable

Key Highlights

Proven track record in launching successful consumer-facing products.
Expertise across Fintech, NFT marketplaces, and on-demand logistics.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and Online Community sectors.

Contact

Skills

Core Skills

Product ManagementProduct StrategiesCustomer Experience

Other Skills

A/B TestingAccountingAgile Project ManagementApp Store OptimizationAttention to DetailBankingBusiness CommunicationsBusiness MetricsCommunicationCommunity ManagementConcept to LaunchContent MarketingCreative Problem SolvingCreativityCredit Analysis

About

💡 Tom's mission is to build products that drive positive impact and bring meaningful changes to people's day-to-day lives, a goal he has pursued over the past 8 years as a Product Manager at KOHO, Crypto.com, GOGOX, and 9GAG. 🚀 He has launched multiple successful consumer-facing products and features from scratch, demonstrating a proven track record across various domains including Fintech, NFT marketplaces, on-demand logistics, O2O, and online communities. 🌞 Always curious and passionate about solving challenging problems and delivering results. ☕️ Let's connect to discuss growth opportunities and strategies. Open to meaningful conversations over coffee (or hot chocolate)! Here's my path to product management: https://medium.com/gogox-technology/a-diy-path-to-product-management-with-tom-lui-c0d21a90bf46

Experience

10 yrs 2 mos

Total Experience

2 yrs 7 mos

Average Tenure

Current Experience

Bankjoy

Product Manager (Growth, Engagement)

Jun 2024 – Present · 2 yrs · Remote

Koho

Senior Product Manager, Growth

Jul 2023 – Apr 2024 · 9 mos · Greater Toronto Area, Canada · Remote

Product StrategiesA/B TestingProduct LaunchCustomer ResearchInternet BankingProduct Requirements+11

Stealth startup

Product Consultant

Jan 2023 – Sep 2023 · 8 mos · Remote

Product LaunchProduct Road MappingProduct Management

Crypto.com

Senior Product Manager, NFT Marketplace

Apr 2022 – Jan 2023 · 9 mos · Hybrid

NFT Marketplace: Onboarding, Payment & Growth
⭐️ Key Feature Launch - Unified Login (Single Sign-on)
⭐️ Key Feature Launch - Homepage Revamp
⭐️ Key Deliverables - Data Instrumentation (Mixpanel, Optimizely)

Product StrategiesA/B TestingProduct LaunchProduct ManagementDiscovery ProcessProduct Road Mapping+11

Kicks crew

Product Consultant

Oct 2021 – Feb 2022 · 4 mos

Product LaunchE-CommerceProduct ManagementProduct Road MappingSprint PlanningRecruiting

Gogox

3 roles

Senior Product Manager

Promoted

May 2020 – Jul 2022 · 2 yrs 2 mos

Product StrategiesA/B TestingProduct LaunchCustomer ResearchProduct ManagementDiscovery Process+13

Product Manager, Driver Experience

Promoted

Jul 2017 – May 2020 · 2 yrs 10 mos

⭐️ Key Product Launch - GOGODriver
Led the GOGODriver revamp project, managed the product development cycle from scratch.
Worked closely with the operation, and biz teams to ensure successful product launches.
⭐️ Key Feature Launch - GOGOX Dispatch System
Initiated and delivered the first GOGOX’s order dispatch system.
Reduced estimated arrival distance by ~70% and order cancellation rate by ~15%.

Customer ResearchProduct ManagementProduct Road MappingSprint PlanningConcept to LaunchUser Experience (UX)

Assistant Product Manager, International

Apr 2016 – Jun 2017 · 1 yr 2 mos

⭐️ Global Expansion & Product Launch
Shipped customer support and driver-partner product to support expansion to India (2016)
Supported the first B2B product launch in Singapore (2016)

Product ManagementSprint PlanningUser Experience (UX)Market Analysis

9gag

Product Associate

Apr 2015 – Mar 2016 · 11 mos · Hong Kong

⭐️ Growth Marketing
Responsible for 9GAG’s App Store Optimization and drafted the company’s ASO guideline.
Performed A/B testing to grow follower base and achieved 20%+ WoW growth
Build 4 accounts with 1M+ followings each on Instagram in 3 months from scratch
⭐️ Product Management - 9CHAT (discussion forum product)
Managed 9CHAT’s user community and moderated content to drive user engagement.
Conducted competitor researches and product teardown to provide insight.
Initiated experiments and feature development to improve user activation and retention

A/B TestingDocumentationApp Store OptimizationProduct ManagementSprint PlanningCreative Problem Solving+4

The bank of east asia, limited

2 roles

Relationship Manager, Cross-Border (Corporate) Lending

Sep 2014 – Mar 2015 · 6 mos · Hong Kong

Managed a portfolio of 30 private/listed companies in Hong Kong and China.
Liaised with corporate clients and banks effectively to cultivate business relationships.
Provided in-depth credit analysis to facilitate credit judgment.

Customer ExperienceAttention to DetailCredit AnalysisCustomer Experience ManagementFraud InvestigationsWritten Communication

Management Trainee

Aug 2012 – Sep 2014 · 2 yrs 1 mo · Hong Kong

Provided data insights and recommendations for different departments.
Conducted market research and analysis on consumer finance products (e.g. credit cards, personal loans).
Assisted in managing banks' liquidity and analyzing fixed-income products at the treasury department.