Toni Weber

Director of Engineering

Columbus, Ohio, United States25 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over a decade of experience in technology leadership.
Expert in driving operational efficiency and risk management.
Proven track record in fostering team collaboration and innovation.

Stackforce AI infers this person is a Technology Operations Leader with expertise in risk management and operational efficiency.

Contact

Skills

Core Skills

Operations ManagementIt ManagementRisk ManagementTechnology AuditProduct ManagementChange ManagementConsultationProject ManagementInfrastructure ManagementSales

Other Skills

Process ImprovementCommunicationOperational EfficiencyAI IntegrationTechnology StrategySecurityData AnalysisStakeholder AlignmentBacklog ManagementTrainingOperational StabilityCross-functional PartnershipsPerformance ManagementCustomer Relationship ManagementLean Methodology

About

With over a decade of experience at Nationwide, I specialize in leading teams to deliver innovative technology solutions that enhance organizational resilience and operational efficiency. As Director of Protective Services Technology, I focus on driving strategic initiatives that safeguard Nationwide's mission to serve its members with extraordinary care. My collaborative approach and commitment to fostering psychological safety empower teams to navigate risks and embrace transformative opportunities. At Nationwide, I lead the Protective Services Technology team, where we develop and implement strategies to anticipate and mitigate risks. My expertise in communication, process improvement, and operations management ensures the successful execution of complex initiatives. Leveraging my experience as a Product Owner and Internal Audit Director, I enable our teams to align technology with enterprise goals, fostering innovation and delivering impactful results.

Experience

25 yrs 8 mos

Total Experience

8 yrs 6 mos

Average Tenure

23 yrs 4 mos

Current Experience

Nationwide

10 roles

Director, Protective Services Technology

Promoted

Nov 2025 – Present · 6 mos

Responsibilities include:
Developing and executing a comprehensive technology strategy for Protective Services, focusing on modernization and AI integration.
Driving enterprise alignment and investment prioritization to enhance operational efficiency.
Establishing new structures and processes that foster a culture of continuous improvement and employee feedback.
Advancing safety and security measures, driving improved, frictionless experiences.

Process ImprovementOperations ManagementCommunicationIT ManagementOperational EfficiencyChange Management

Director, Internal Audit

Promoted

Mar 2024 – Nov 2025 · 1 yr 8 mos

Responsibilities included:
Leading the technology audit portfolio, focusing on security, infrastructure, data, and AI.
Guiding a high-performing team to enhance operational and security risk understanding.
Driving NIST-aligned gap assessments and advisory engagements, producing impactful reports and strategic consultations.
Reengineering operational metrics, automating reporting for improved transparency and performance.

Technology AuditSecurityData AnalysisRisk Management

Product Owner

Apr 2022 – Mar 2024 · 1 yr 11 mos

Responsibilities included:
Leading strategy and prioritization for Workplace Technology Support products, enhancing enterprise stakeholder alignment.
Managing product backlogs and cross-functional delivery for high-visibility technology support services.

Product ManagementStakeholder AlignmentBacklog Management

Technology Adoption Lead

Jul 2021 – Mar 2024 · 2 yrs 8 mos

Responsibilities included:
Leading the development and execution of the change strategy for Digital Workplace Technology.
Collaborating with product teams and stakeholders to ensure alignment with strategic objectives.
Designing and implementing communication and training plans to maximize the benefits of workplace technology investments.

Change ManagementCommunicationTraining

Manager, Application Product Manager

May 2016 – Jul 2021 · 5 yrs 2 mos

Responsibilities included:
Leading a Run/Rapid Response team for ~40 enterprise contact center technologies, ensuring operational stability.
Strengthening cross-functional partnerships by facilitating strategic discussions and advancing targeted projects.
Guiding pandemic work-from-home planning and operationalization for 9,000 employees across 36 business lines, ensuring continuity.

Operational StabilityCross-functional PartnershipsProject ManagementOperations Management

Manager, IT Service Desk

Oct 2014 – May 2016 · 1 yr 7 mos

Responsibilities included:
Managing daily operations of a dynamic IT Service Desk, leading a team of 15 analysts.
Ensuring high performance standards through effective performance management and salary planning.
Fostering strong relationships with business partners to identify and resolve customer pain points.
Actively participating in Lean rollout initiatives to enhance departmental communication.

Performance ManagementCustomer Relationship ManagementLean MethodologyOperations Management

Operations Leader - Chief of Staff

Promoted

Dec 2010 – Oct 2014 · 3 yrs 10 mos

Responsibilities included:
Driving executive operating rhythms by facilitating strategy sessions and operational reviews to enhance decision-making.
Shaping the organization's communication strategy, ensuring consistent messaging across teams.
Leading continuous-improvement initiatives, embedding a culture of efficiency and accountability.
Serving as a strategic advisor to IT executives, influencing decisions and providing organizational insights.

Strategy FacilitationCommunication StrategyContinuous ImprovementOperations Management

IT Strategy Consultant

Promoted

Jun 2008 – Dec 2010 · 2 yrs 6 mos

Responsibilities included:
Conducting in-depth consultations with business partners, focusing on product consumption and customer impact analysis.
Developing monthly scorecards that empowered product managers to optimize services, leading to over $200K in annual cost savings.
Enhancing reporting efficiency by 60% through the report automation, streamlining team operations.

ConsultationReportingCost Savings

Service Manager / Team Lead

Promoted

Jan 2006 – Jun 2008 · 2 yrs 5 mos

Responsibilities included:
Managing relationships between business areas and IT, ensuring alignment of business requirements with IT deliverables.
On-schedule project delivery and maintaining of reliable infrastructure at competitive rates.
Facilitation of cross-functional meetings to resolve issues between technical teams and business partners.
Development of processes for newly acquired companies to access Nationwide systems efficiently.

Project DeliveryInfrastructure ManagementProject Management

Senior Analyst, Network Operations

Jan 2003 – Jan 2006 · 3 yrs

Responsibilities included:
Performance of telephony, ACD, and IVR programming and maintenance, ensuring infrastructure stability.
Management of relationships with cell phone and IVR vendors to enhance service delivery.
Development and implementation of a move/add/change/delete process, significantly improving contact center efficiency.

Telephony ManagementVendor ManagementInfrastructure Management

The abreon group

Inside Sales Representative

Jan 2002 – Jan 2003 · 1 yr · Columbus, OH

Originated the inside sales role at The Abreon Group, leading to an expansion of team responsibilities.
Engaged with customers to identify key initiatives and uncover new business opportunities.
Initiated contact with potential clients, effectively explaining products and services to drive new business.
Addressed client inquiries, complaints, and proposal requests, ensuring high levels of customer satisfaction.

Sales ManagementCustomer EngagementSales

Rittal

Inside Sales Representative

Sep 2000 – Jan 2002 · 1 yr 4 mos · Springfield, OH

Guided customers through the product‑selection process and prepared accurate, timely quotes.
Entered, tracked, and expedited orders for equipment enclosures to ensure on‑time fulfillment.
Resolved customer questions and complaints by troubleshooting issues and providing detailed technical information.
Coordinated successful product shipments, including working with carriers and arranging international exports to Mexico, Germany, and Puerto Rico.

Sales ManagementCustomer EngagementSales